LMS Associate

Job Description

Job Overview:

The mission of the Learning and Development Team is to take the IRC’s people to the next level. The team is responsible for improving the productivity of IRC staff by providing tools, processes, and guidance for effective performance management, onboarding and orientation, staff and leadership development, and quality individual and team learning.

Reporting to the LMS Administrator, the LMS Associate will work closely with IRC learners as they engage with learning opportunities on the organization’s learning management system. The LMS Associate will both resolve issues as they arise and also think of ways to proactively address issues such as tutorials, guides, adjustments to course configuration and learner dashboards, etc. The Associate will collaborate with the LMS Administrator to engage course admins and learners to ensure a high-quality learning experience for all IRC staff.

Major Responsibilities:

Configuration and Troubleshooting

• Review and respond to requests for support from staff and course admins. Troubleshoot issues on platform and within courses according to issues raised.

• Develop and maintain deep expertise on all aspects of course and learner settings.

• Raise issues to LMS Administrator as needed.

• Assist in the quality control review of draft courses before publishing.

• Assist with course audits.

• Be a resource for subject matter experts on how to create courses, organize and deliver online training to employees.

• Provide robust configuration, testing and troubleshooting support to strategic or org-wide learning initiatives as needed.

Communications

• Create and update learner-facing communications, such as learning system guides, tutorials, videos.

• Work with translation focal points or vendors to make learner-facing tutorials and guides available in multiple languages.

• Maintain a Kaya blog, posting biweekly, to share information about new learning system features, share tips, new learning opportunities, etc.

• Manage the organization’s mailbox receiving learning inquiries and platform support requests. Respond to requests, supporting staff in finding the learning opportunities they’re looking for, and/or troubleshooting their LMS issues.

• Run reports for regional or country focal points as needed.

• Co-manage Kaya Admin Microsoft Teams channel.

Skills and Experience:

• Education: Bachelor’s degree or equivalent

• Work experience: 2-5 years

• Experience with Moodle and LMS system and course-level configuration

• Strong Commitment to customer service and systems improvement

• Demonstrated skills and competencies:

o Strong communication, project management, and organizational skills

o Exceptional attention to detail

o Able to prioritize multiple tasks and projects

o Able to interact within a multi-cultural environment and with all levels of the organization

• Language Skills: Fluency in English required. Fluency in French, Spanish or Arabic a plus

Technical skills:

o High proficiency with Microsoft Teams and/or other distance learning tools

o High proficiency with LMS tools, particularly Moodle

o Proficiency in HTML

o Proficiency in eLearning tools such as Articulate 360 a plus

Key Working Relationships:

Position Reports to: LMS Administrator

Position directly supervises: N/A

The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status or disability.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires new hires to furnish proof of vaccination against COVID-19 in order to be considered for any in-office or hybrid positions. All IRC US offices require full vaccination to attend any in-office functions (e.g., meetings, trainings). Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation

#LI-GR2

Qualifications