VN 010/2026 Sr. HR Associate (Insurances - ASHI)

Senior Human Resources

Overview

Administer the insurance for retirees and their dependents including premium calculations and enrolments.

You have:

• University degree in Bachelor of Science in Business Administration with four (4) years of relevant experience. Degree in Nursing or in medical field or apprenticeship with an insurance company will be an advantage.
• High school diploma with six (6) years of relevant experience.
• Experience in administrative duties with specialization in insurance processing.
• Experience using an ERP system.
• Experience in an international organization, non-government or government organization, in a multi-cultural setting, is an advantage.
• Advanced knowledge of Microsoft Office Suite / high level of computer literacy.
• Knowledge of IOM/UN HR procedures and rules is an asset.
• Knowledge of SAP/ORACLE highly desirable.

Contract

This is a G-6 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 6 years of experience, depending on education. More about G-6 contracts.

This is a Fixed Term contract. More about Fixed Term contracts.

Under the direct administrative supervision of the National HR Officer – MHRO-GSSC, the Senior Human Resources Associate (Insurances – ASHI) will support all aspects of the insurance administration of former staff members who are covered under IOM’s medical plans.

The successful candidate will also be responsible for the administration and timely admission of eligible staff and their dependents into the medical insurance globally.

Qualifications

EDUCATION

• University degree in Bachelor of Science in Business Administration with four (4) years of relevant experience. Degree in Nursing or in medical field or apprenticeship with an insurance company will be an advantage.
• High school diploma with six (6) years of relevant experience.

Accredited Universities are those listed in the UNESCO World Higher Education Database.

EXPERIENCE

• Experience in administrative duties with specialization in insurance processing.
• Experience using an ERP system.
• Experience in an international organization, non-government or government organization, in a multi-cultural setting, is an advantage.

SKILLS

• Advanced knowledge of Microsoft Office Suite / high level of computer literacy.
• Knowledge of IOM/UN HR procedures and rules is an asset.
• Knowledge of SAP/ORACLE highly desirable.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these three values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioral indicators (Level 2)

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Notes

Please refer to this link for guidance on IOM Job Category.

1. Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
2. This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.
3. Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.
4. IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
5. IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
6. IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.
7. No late applications will be accepted. Only shortlisted candidates will be contacted.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies

Responsibilities

1. Administer the After-Service Health Insurance (ASHI) for retirees and their dependents under unlimited after-service coverage, including premium calculations, adjustments, payment monitoring, and preparation of annual letters and invoices in compliance with relevant policies and internal guidelines.
2. Review and confirm eligibility requirements and process medical insurance enrolment for staff members and eligible dependents, and other insurance related coverage such as Limited After Service, Special Leave Without Pay (SLWOP), Assignment from SLWOP (AFS), and Coverage After Cessation of Participation (CACP), with accurate calculations, invoice preparation, and proper recording in the invoicing system.
3. Maintain accurate insurance records in the enterprise resource planning (ERP) system.
4. Review Separation Clearance Statements (SCSs) and validate insurance premium calculations.
5. Liaise with Finance, HR units, and staff across different levels, including providing technical advice to senior staff, to verify eligibility, support billing accuracy, timely facilitation of payments and reconciliations, and coordinate sanctioned claims and payments through IOM.
6. Provide technical support and guidance to HR units and field offices on ERP issues and insurance administrative procedures.
7. Respond to insurance-related queries from staff at all levels, including providing technical advice to senior staff. Prepare and validate insurance certificates and attestations in an accurate and timely manner.
8. Prepare periodic reports and generate ad hoc insurance-related reports as required.
9. Independently analyse and resolve complex and sensitive cases within established policies and procedures, and escalate cases exceeding delegated authority to the supervisor with recommendations.
10. Perform other related duties as assigned.

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Potential interview questions

Added 5 months ago - Updated 5 months ago - Source: iom.int