Human Resources and Administration Senior Manager

ROLE PURPOSE

The HR and Admin Senior Manager (HRSM) drives a dynamic agenda of learning and development, staff wellbeing, innovative recruitment and retention strategies, and quality administration. The HRSM plays an essential role in the Country Office gender equity, diversity and inclusion ambitions. In general, the post holder shares in the overall responsibility for the direction and coordination of the Country Office (CO) to reach the most vulnerable children in Lebanon.

As a member of the Lebanon Country Office’s Senior Management Team (SMT), the post holder will be expected to ensure compliance with SCI global standards, policies and practices and be able to rapidly pivot to emergency footing in the event of a sudden onset crisis.

CHILD SAFEGUARDING:

Level 3: the post holder will have contact with children and/or young people either frequently (e.g. once a week or more) or intensively (e.g. four days in one month or more or overnight) because they work country programs; or are visiting country programs; or because they are responsible for implementing the police checking/vetting process staff.

SCOPE OF ROLE:

Reports to: Country Director

Technical Report: Regional Human Resource Director

Staff reporting to this post:

Direct: HR coordinator, HR Officer, Admin Officer

Indirect: 3 HR and Administration officers in the Area Offices

Role Dimensions: Lebanon CO operates in complex protracted crisis context with multi-member interest. The CO annual budget is currently 30 million USD with 200+ staff members. The Lebanon CO has 3 area offices.

KEY AREAS OF ACCOUNTABILITY

As a member of the Senior Management Team, the position will:

• Contribute to the leadership of the Country Office
• Contribute to the development of an organisational culture that reflects our dual mandate values, promotes accountability and high performance, encourages a team culture of learning, creativity and innovation, and frees up our people to deliver outstanding results for children and excellent customer service for our members and donors
• Help design and implement a coherent organizational structure that is consistent with agency practices and appropriate to program needs
• Help establish, maintain, and improve active and regular working relationships with government authorities, external parties, and local and international NGOs
• Ensure the Country Office complies with all Save the Children Management Operating Standards and Standard Operating Procedures
• Ensure that all required support is provided promptly, at scale and in line with the rules and principles during emergencies, working closely with the Regional Office
• Lead on staff wellbeing to include mental health and psychosocial support initiatives with the support of SMT

Policies and procedures

• Oversee the HR manual and all HR related policies and regularly review and improve these policies.
• Ensure that effective advice and support are provided to managers and staff on interpretation and application of policies and procedures and on other HR related matters.
• Ensure appropriate and adequate emergency HR procedures are in place.
• Monitor and advise on disciplinary matters in accordance with established policies and procedures and Local Labour Law
• Ensure that any conflict, grievance, disciplinary, child/adult safeguarding, PSEA and harassment cases are effectively managed
• Ensure that staff and Save the Children partners are aware of and adhere to the Safeguarding Policies.
• Drive the country office (CO) strategy and delivery against CO and global ambitions around diversity, equity, and inclusion, and work closely with the program technical team to achieve gender equity ambitions.

Recruitment and retention

• Ensure appropriate recruitment, retention and succession of staff including the design and implementation of compensation and performance management systems and career development for staff
• Provide strategic HR support on all people related matters, providing HR leadership, advice and solutions in analysing people issues and challenges across the organisation.
• Ensure through thorough review that employment terms, conditions and practices are fair, consistent, compliant with labour law and Save the Children human resource policies and best practice, and appropriate to the context
• Ensure maintenance of updated information on staff salaries, allowances and income tax calculations in compliance with current laws and regulations

Talent Management, Organizational and staff development

• Develop a culture of performance management across the organization, where staff are held accountable for high performance
• Lead implementation and maintenance of a fit for purpose performance management system that is in alignment with organizational goals
• Ensure that performance reviews are conducted regularly by supervisors; provide training and advise to managers on effective implementation of performance management system including the establishment of clear, measurable objectives, ongoing feedback, periodic reviews and fair and unbiased evaluations;
• Analyse on an ongoing basis the organisational staffing profile and, in conjunction with senior managers, advising on job holder competencies and skills in light of changing contexts and content
• Providing guidance on staff capacity building and in formulating the annual L&D plan including in-house training programs such as performance management workshops and orientation programmes, using coaching and mentoring mechanism
• Manage the talent management strategy and establish succession planning.

People management

• Lead, Manage and motivate HR staff ensuring that they have clear work plans and objectives.
• Ensure appropriate staffing within Human Resources
• Ensure that all HR staff understand and are able to perform their roles in an emergency
• Manage the HR team; define expectations, provide leadership and technical support as needed, and evaluate direct reports regularly

Administration

• Lead the administration department, and promote values of efficiency, responsiveness and accountability.
• Ensure familiarity and compliance with local laws and contractual obligations.
• Ensure administration policies and manual are in place and implemented across all offices.
• Ensure all staff are fully briefed in operating the administration systems.
• Ensure to provide all necessary Admin services including lease agreements, arrangement of training and workshop, social event management for smooth operation of office and program delivery activities. ·
• Ensure liaison with government relevant departments.
• Support the Administration Officer in the review and updating of all contracts and leases to include relevant insurance coverage and renewal of licenses and permits.
• Through direct support to the Administrative Manager, lead on ensuring compliance with Health and Safety regulations.

QUALIFICATIONS

• Recommended post graduate degree in an area of social development
• Fluency in English and Arabic, French is a plus

EXPERIENCE AND SKILLS

• 10 years of experience, with last three years in leadership position
• Experience of reviewing and drafting HR policies, procedures and guidelines and of developing and implementing systems (including IT systems)
• Experience of managing HR projects
• Awareness of good HR practice in relation to child safeguarding
• A passion for fairness, equity, diversity, and inclusion of all.
• A general appreciation of the issues concerning the NGO sector, both development and humanitarian issues
• Good analytical skills. Effective negotiator, with the ability to positively influence cross departmental and cross sector working
• Ability to plan and organise a substantial workload that includes complex, diverse tasks and responsibilities in both development and emergency contexts; very strong capacity for attention to detail, problem solving, and analysis of trends
• Credibility to lobby, influence and represent Save the Children at all levels
• Resource management, training , capacity building, coaching, and mentoring skills
• Commitment to and understanding of Save the Children’s aims, values and principles including rights-based approaches.
• INGO experience is preferred

Additional job responsibilities

The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience.

Equal Opportunities

The role holder is required to carry out the duties in accordance with the SCI Equal Opportunities and Diversity policies and procedures.

Child Safeguarding:

We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.

Safeguarding our Staff:

The post holder is required to carry out the duties in accordance with the SCI anti-harassment policy

Health and Safety

The role holder is required to carry out the duties in accordance with SCI Health and Safety policies and procedures.