Head, Training Operations (H/TOP) Unit

Contract

This is a P-4 contract. This kind of contract is known as Professional and Director staff. It is normally internationally recruited only. It's a staff contract. It usually requires 7 years of experience, depending on education.

Salary

The salary for this job should be between 138,547 USD and 178,628 USD.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

Org. Setting and Reporting

The Global Aviation Training (GAT) Section of the Capacity Development and Implementation Bureau (CDI) is responsible for the planning, management and coordination of all ICAO aviation training activities ensuring the efficient, effective and harmonized implementation of the ICAO Training Policy and response to training needs of Member States, international and regional organizations, aviation industry and other partners. GAT is the ICAO focal point of contact for all training and associated activities. It comprises three units: Training Operations (TOP), Training Assessments and Consultancy (TAC) and Training Design and Development (TDD). The incumbent is in charge of the management of the ICAO Training Operations (TOP) Unit, the implementation of ICAO courses, promotion of competency-based training and the management of the ICAO Training Library, including courses developed by ICAO, TRAINAIR PLUS Members, training institutions (under an agreement with ICAO) and training programmes in cooperation with other international organizations as well as the qualification of instructional teams and the maintenance of a roster of qualified course developers and instructors. The incumbent reports to the Chief, GAT Section and works closely with GAT Heads of Unit, ICAO Bureaux and Regional Offices.

Responsibilities

Function 1 (incl. Expected results) Oversees the ICAO Training operations, achieving results such as: • Oversee ICAO training delivery activities ensuring adherence to the objectives and the implementation of ICAO Civil Aviation Training Policy. • Establish training operational strategies aligned with business development plans to continuously enhance services to existing members. • Provide strategic, technical direction, and leadership to TOP Unit staff members for the development and implementation of the ICAO training activities. • Ensure the development and implementation of training Programme business plans, business cases, yearly and triennium budgets, and Key Performance Indicators (KPIs) in line with the objectives of the ICAO Training Policy. • Oversee the ICAO TRAINAIR PLUS Programme (TPP) ensuring adherence to the objectives of the ICAO Civil Aviation Training Policy. • Serve as interface between C/GAT and GAT stakeholders for GAT and TPP Programmes and projects. Supervise timely and appropriate responses to key stakeholders, assuring quality of deliverables. • Oversee, in coordination with the other Heads of Unit in GAT, the preparation of the TRAINAIR PLUS Steering Committee (TPSC) Working Papers and other relevant documentation including correspondence, PowerPoint presentations, reports, ICAO Council and Assembly Working Papers, mission briefs, speaking notes, meeting minutes and training material. • Coordinate new GAT and CDI business development activities and identify new outreach activities aimed at raising awareness of training and CDI programmes and enhancing the international visibility and credibility of GAT and CDI. • Develop relevant processes and procedures to ensure consistency in the promotion, delivery and evaluation of all training courses and oversee implementation with Training Organizations, ICAO Bureaux and Regional Offices. • Identify new business products, services and markets to be explored to support revenue generation activities within aviation industry. • Oversee the delivery and evaluation of GAT Section training activities in coordination with other ICAO Bureaux and Regional Offices, Member States, training organizations, international organizations, Regional Centres of Excellence, etc., ensuring effective and smooth implementation of all the actions related to the conduct of training activities. • Supervise the implementation of ICAO Instructional Training Courses for course developers, instructors and Training Managers to ensure they are delivered on a regular basis in order to support States and the aviation industry in the development of competencies for aviation professionals. • Ensure efficient organisation of Regional and Global Symposia and proper coordination with host organizations, lecturers, moderators, and logistics. Function 2 (incl. Expected results) Coordinates and monitors the delivery of the GAT Section Training Portfolio and assists in the preparation of Business Plan and Operating Plans, as well as working and information papers to Committees, Council and Assembly, achieving results such as: • Plan and implement projects and activities designed to enhance capacity building with ICAO TRAINAIR PLUS Members and other international and regional organizations, aviation industry and other partners. • Coordinate the set-up, rollout and enhancements of project management systems (e.g. Confluence, ERP, Quantum, and JIRA) for seamless project implementation as required. • Coordinate the development and implementation of ICAO human resource capacity building and training communication strategies intended for ICAO Member States, current and potential TRAINAIR PLUS members. • Coordinate the development of the financial analyses and presentations to be included in information/working papers and/or briefs/reports for the ICAO Council and its subsidiary bodies such as the Technical Cooperation and Implementation Support Committee (TCC) and Finance Committee (FIC). • Participate in the formulation of the GAT Business Plan by providing pertinent required financial information and data to C/GAT, D/CDI, and business process owners, in line with the objectives of the ICAO Training Policy and the sustainability of the TRAINAIR PLUS Programme, as well as continuously enhancing services to existing members. • Provide substantive support in the formulation of key performance indicators and on the interpretation of activities/services scheduled in the Sections’ Operating Plan and other instruments, such as the Organization’s Strategic Objectives and the Capacity Development and Implementation Bureau’s Operating Plan. Function 3 (incl. Expected results) Plans and oversees the work and staff of the TOP Unit, achieving results such as: • Oversee the development and reporting on performance and work plans for TOP staff and outsourcing individuals and consultants to ensure appropriate distribution of workload, appropriate planning and timely completion of tasks by all staff. • Provide guidance to TOP staff and administrative personnel of the unit. • Review all TPP Unit outsourcing and consultants’ agreements, contracts, and payments. • Support the periodic monitoring, analysis, and reporting of the implementation of the Operating Plan and deliverables. • Produce reports of rolled-out Operating Plan and KPIs for the Unit and each staff annually and quarterly. • Develop and continue to update yearly and triennial budgets, taking into account all forecasted activities, incomes and expenditures. Function 4 (incl. Expected results) Analyzes and manages the various training data and information collected from multiple training activities, achieving results such as: • Monitor the implementation of GAT activities and TRAINAIR PLUS network and collect pertinent data ensuring integrity, timeliness, accuracy and adequacy by maintaining data quality procedures. • Analyze and evaluate data and information collected from various sources generated through aviation training activities, ensuring meaningful statistical analysis and techniques are used to infer results from data collected. • Prepare detailed statistical analysis reports based on data collected through GAT activities on a regular basis (e.g. annually, quarterly and monthly). • Define the dependencies of data generated from all training activities and update data flow diagrams through value chain analysis of all GAT training activities as well as the logical processes and interfaces with other ICAO IT systems. • Conduct statistical techniques such as data aggregation (collecting and filtering data) and data mining (using statistical techniques) which enable to identify and interpret trends and patterns in the training data of GAT. • Based on statistical analysis of historical trends, current results, and forecasts, produce recommendations on how to reduce training activities’ volatility in order to achieve more stable, predictable behaviour leading to improved, sustained performance. Function 5 (incl. Expected results) Oversees financial management for GAT operations, achieving results such as: • Lead the implementation of the cost/benefit analysis of business cases for new products and services in conjunction with C/GAT and D/CDI by preparing profitability analyses of projects. • Establish a financial structure for GAT funds consistent with the activities of the Programme; coordinate with Finance Branch (FIN) on its implementation, monitor incomes, expenditures and cash flow, and prepare regular status reports. • Oversee the production and delivery of invoices generated by FIN, ensure the validity and accuracy of accounting records, follow up with FIN on monthly and year-end closures, and ensure that all pending transactions are processed before yearend closings. • Ensure follow up on outstanding payments with TRAINAIR PLUS members and training organizations hosting training events in order to minimize financial risks. Function 6 (incl. Expected results) Performs other related duties, as assigned.

Competencies

Professionalism: Demonstrated ability in developing/managing aviation training-related projects; recognized project management certification; multi-tasking abilities, able to manage numerous projects at the same time. Strong critical thinking and problem-solving skills. shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify and exhibits interest in having two-way communication; tailors language, tone, style, and format to match the audience; demonstrates openness in sharing information and keeping people informed. Planning and Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently. Accountability: Takes ownership of all responsibilities and honours commitments; delivers outputs for which one has responsibility within prescribed time, cost and quality standards; operates in compliance with organizational regulations and rules; supports subordinates, provides oversight and takes responsibility for delegated assignments; takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable. Client Orientation: Considers all those to whom services are provided to be “clients ” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; Identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client. Judgement/Decision-making: Identifies the key issues in a complex situation, and comes to the heart of the problem quickly; gathers relevant information before making a decision; considers positive and negative impacts of decisions prior to making them; takes decisions with an eye to the impact on others and on the Organization; proposes a course of action or makes a recommendation based on all available information; checks assumptions against facts; determines that the actions proposed will satisfy the expressed and underlying needs for the decision; makes tough decisions when necessary.

Education

• A first-level university degree in business administration, aeronautical engineering, education, social sciences, or in a related field is required. • An advanced level university degree (Master’s degree or academic equivalent) in any of the above areas is desirable. • Certificate in PMP, PRINCE2 or equivalent is desirable.

Job - Specific Qualification

Not available.

Work Experience

• A minimum of ten (10) years of progressively responsible experience in and/or aviation training project or programme management, administration or related area is required. • A minimum of three years of experience working closely with senior leadership in an advisory or executive role within an international organization or a government, is required. • Experience in implementing a systematic approach to training and in human resource, education and training needs analysis and evaluation of training effectiveness in the aviation field is required. • Experience with training management using web-based system is required. • Experience in developing and managing project budgets and meeting set targets is desirable. • Experience in training activities, practices, and procedures, and in all administrative aspects of the Organization is desirable. • Experience with Enterprise Resource Planning system is desirable.

Languages

Fluent reading, writing and speaking abilities in English is required. A working knowledge of any other language of the Organization (Arabic, Chinese, French, Russian, Spanish) is desirable.

Assessment

Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice

The ICAO Assembly recently reaffirmed its commitment to enhancing gender equality and the advancement of women by supporting UN Sustainable Development Goal 5 “Achieve gender equality and empower all women and girls.” Female candidates are strongly encouraged to apply for ICAO positions, especially in the Professional and higher level categories. It should be noted that this post is to be filled on a fixed-term basis for an initial period of 3 years (first year is probationary for an external candidate). ICAO staff members are international civil servants subject to the authority of the Secretary General and may be assigned to any activities or offices of the Organization, in accordance with the provisions of the ICAO service code (Staff Regulations). ICAO staff members are expected to conduct themselves in a manner befitting their status as international civil servants. In this connection, ICAO has incorporated the 2013 Standards of Conduct for the International Civil Service into the ICAO Personnel Instructions. ICAO offers an attractive benefit package to its employees in accordance with the policies of the International Civil Service Commission (ICSC). The statutory retirement age for staff entering or re-entering service after 1 January 2014 is 65. For external applicants, only those who are expected to complete a term of appointment will normally be considered. Remuneration: Level P-4 Rate Net Base Salary per annum + Post Adjustment (net) per annum() USD $77,326 + USD $36,962 () Post Adjustment is subject to change.

United Nations Considerations

In accordance with ICAO Staff Regulations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Due regard shall be paid to the importance of recruiting staff on as wide a geographical basis as possible and ensuring equal gender representation. Subject to the foregoing, selection of staff members shall be made without distinction as to race, sex or religion, nor shall there be any discrimination on account of any disability of a candidate who meets the qualifications required to perform the tasks. Unless otherwise permitted under the ICAO Staff Regulations, appointment and promotion of staff members shall be made on a competitive basis. Candidates will not be considered for employment with ICAO if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Applicants are urged to follow carefully all instructions available in the online recruitment platform, Inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the Inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in Inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. Job openings advertised in Inspira will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

ICAO does NOT charge any fees or request money from candidates at any stage of the recruitment process, nor does it concern itself with bank account details of applicants. Requests of this nature allegedly made on behalf of ICAO are fraudulent and should be disregarded.