VN 073/2026 HR Associate (SDL)

Mid Senior Human Resources

Overview

Manage and support IOM's learning management systems and development initiatives.

You have:

• University degree in Information and Communications Technology, Human Resources, Business Administration or related field with 3 years of experience, or High School degree with 5 years of experience.
• At least 2 years experience in LMS administration, including reporting experience.
• At least 1 year of experience in using a ticketing system.
• Relevant work experience in the implementation of training programmes.
• Familiarity with the UN system and working experience in an international organization.
• Certification on Oracle, LMS, statistics, monitoring and evaluation, or data management/data visualization is an advantage.
• Demonstrated skills in the administration of a learning management system and providing client support.
• High proficiency in the use of the MS Office suite, specifically Teams, Forms, SharePoint, Word and Excel (pivot, charts, slicers, conditional formatting and formulas).

Contract

This is a G-5 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 5 years of experience, depending on education. More about G-5 contracts.

This is a Fixed Term contract. More about Fixed Term contracts.

Within the Integrated Talent Management Division (ITMD), under the Department of Human Resources (DHR), the Staff Development and Learning (SDL) unitis responsible for the development, implementation and management of programmes and initiatives established in line with the learning and professional development needs of IOM staff members.

Under the overall supervision of the National HR Officer and direct functional supervision of the Sr. HR Associate in Manila, the successful candidate will be responsible and accountable for the administration of IOM’s learning management systems, as well as the responsibilities stated below.

Qualifications

EDUCATION

• University degree in Information and Communications Technology, Information Management, Human Resources, Business Administration or a related field from an accredited academic institution, with three (3) years of relevant professional experience, or,
• Completed High School degree from an accredited academic institution, with five (3) years of relevant professional experience.
• Certification on Oracle, LMS, statistics, monitoring and evaluation, or data management/data visualization is an advantage.
• Other diploma or training certification, an advantage.

Accredited Universities are those listed in the UNESCO World Higher Education Database.

EXPERIENCE

• At least 2 years experience in LMS administration, including reporting experience.
• At least 1 year of experience in using a ticketing system.
• Relevant work experience in the implementation of training programmes.
• Familiarity with the UN system and working experience in an international organization.
• Experience in HR, learning and development, and/or career support.
• Experience in training facilitation, both face-to-face and virtual.
• Experience in project management, monitoring and reporting.

SKILLS

• Demonstrated skills in the administration of a learning management system and providing client support.
• High proficiency in the use of the MS Office suite, specifically Teams, Forms, SharePoint, Word and Excel (pivot, charts, slicers, conditional formatting and formulas).
• Ability to work independently with limited supervision, think out of the box solutions, and manage multiple projects simultaneously.
• Ability to build strong working relationships with partners and internal clients globally.
• Possess high level of flexibility and adaptability to change.
• Intercultural awareness skills

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators Level 1

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Notes

Please refer to this link for guidance on IOM Job Category.

1. Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
2. This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.
3. Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.
4. IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
5. IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
6. IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.
7. No late applications will be accepted. Only shortlisted candidates will be contacted.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies.

Responsibilities

1. Learning Management Systems (LMS) administration

• Provide end-to-end technical support for IOM’s learning management systems (LMS), including course publishing, system testing, report generation, and related tasks.
• Provide support on the promotion and capacity building of peers and relevant stakeholders to use its functionalities independently in a decentralized structure by conducting live demo sessions, creating video tutorials and/or developing user guides. In addition, actively promote the courses available in the LMS to enhance staff engagement and participation in learning opportunities.
• Contribute to the regular update of Frequently Asked Questions (FAQ) and Standard Operating Procedures (SOPs), and promptly respond to LMS-related queries from IOM personnel to ensure clarity and effective use of the system.

2. Study Leave administration

• Process study leave requests by reviewing submissions for completeness and compliance with established guidelines.
• Maintain and update the study leave tracker to ensure accurate and up-to-date records of all transactions.
• Provide regular reports and status updates on study leave requests to the supervisor and Head of SDL, ensuring transparency and timely communication of approvals, denials and outstanding cases.
• Contribute to the regular update of study leave-related FAQs to ensure staff have access to current information; and promptly respond to related queries from IOM personnel to facilitate understanding and compliance with policies.

3. Support to SDL initiatives

• Provide support in the administration and promotion of learning initiatives and learning management systems in IOM.
• Provide support in the implementation of SDL's programmes and initiatives in line with the learning needs of the Organization.
• Coordinate closely with the Global Shared Services Centre (GSSC) and other IOM Office/Department as SDL’s focal point to inquire about the learning initiatives being organized locally and explore where SDL's services can help close gaps or make suggestions.

4. Perform other duties that may be assigned.

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Potential interview questions

Added 1 month ago - Updated 22 days ago - Source: iom.int