ServiceNow Consultant

Overview

Provide ServiceNow Support and development services.

You have:

• At least seven (7) years of experience in the implementation of several ServiceNow products (ITSM, HRSD, CSM, etc.)
• Bachelor’s degree in Information Technology or related area
• Excellent knowledge of best practices around SIM Methodology
• Language: English - Expert knowledge is required

Position Summary

Job CategoryConsultancy Vacancy Notice NumberICC/25/Cons/7 Position TitleServiceNow Consultant Position TypeTemporary - 11 months Number of Positions1 Date of Issue05/05/2025 Date of Closing16/05/2025 Salary BandC Duty StationRemote Organizational Location/UnitEnterprise Service Management Unit (DDES)

Position Description

UNICC is committed to achieving diversity and inclusion within its workforce, providing an environment that reflects the values enshrined in the Charter of the United Nations and encourages all qualified applicants, irrespective of gender, nationality, disabilities, sexual orientation, culture, religious and ethnic backgrounds to apply. UNICC is dedicated to the SDGs, making SDG-5 (Gender Equality) and SDG-10 (Reduce Inequalities) the organization goals.

https://www.un.org/sustainabledevelopment/sustainable-development-goals/

The objective of the Centre is to provide trusted ICT services and digital business solutions to its Clients and Partner Organizations.

Background information:

The incumbent of this position will provide ServiceNow Support and development services within a highly collaborative environment.

Main duties and responsibilities:

The ServiceNow consultant will work under the direct supervision and guidance of the Enterprise Service Management Unit Coordinator (DDES). The incumbent will undertake the following duties and deliverables:

• Assess customer requirements, scope definition, requirements analysis, functional and technical design, ITSM/HRSD/ CSM build, configuration and unit testing, as well as driving the production deployment
• Under guidance of the Coordinator, DDES, plan, design and upgrade ITSM/HRSD/ CSM deployment projects
• Make recommendations for integrations, developments and enhancements
• Make recommendations for leveraging ServiceNow deployments and reducing operational efforts and costs
• Following DDES best practices, interact with project leads and technical stakeholders in building and deploying ServiceNow solutions
• Monitor the successful deployment of the services provided

Recruitment Profile

Experience and Skills required:

Essential:

• At least seven (7) years of experience in the implementation of several ServiceNow products (ITSM, HRSD, CSM, etc.)
• Deep critical thinking skills demonstrating analytical and systematic approach to problem solving
• Ability to be objective in evaluating solutions and making recommendations
• Proven experience in ServiceNow ecosystem and its integrations
• Familiarity with other ITSM systems (e.g. BMC Remedy, Landesk, Zendesk, Easyvista…)
• Excellent knowledge of best practices around SIM Methodology
• Familiarity with ServiceNow partner portal

Education:

Essential:

• Bachelor’s degree in Information Technology or related area

Desirable:

• Certifications in Service Now environment (e.g. ServiceNow CSA, ServiceNow CAD, ServiceNow Micro Certificates)

Languages:

• English: Expert knowledge is required
• Knowledge of another UN official language will be an advantage

****UNICC Global Competencies:****

• Teamwork: Develops and promotes effective relationships with colleagues and team members. Deals constructively with conflicts.
• Communicating: Expresses oneself clearly in conversations and interactions with others; listens actively. Produces effective written communications. Ensures that information is shared.
• Respecting and promoting individual and cultural differences: Demonstrates the ability to work constructively with people of all backgrounds and orientations. Respects differences and ensures that all can contribute.
• Knowing and managing yourself: Manages ambiguity and pressure in a selfreflective way. Uses criticism as a development opportunity. Seeks opportunities for continuous learning and professional growth.
• Producing results: Produces and delivers quality results. Is action oriented and committed to achieving outcomes.
• Moving forward in a changing environment: Is open to and proposes new approaches and ideas. Adapts and responds positively to change.

Other Information

Compensation:

Fee will be based either on the National Officer salary scales or the Individual Consultancy band levels (for Headquarters)

• National Officer Salary Scale
• For headquarters, Individual Consultancy band levels will be used

Closing date for applications:

Applications will be accepted until midnight (Geneva Time) on the 16 May 2025

Notes:

• Technical and/or personality tests may be carried out as part of the selection process
• Only short-listed candidates will be contacted
• Though you may not be selected for this advertised position, the UNICC will keep your application in a roster if your profile is deemed to be of potential interest for the Centre. You may thus be solicited by our HR department to participate in an interview for another position

The UNICC workforce consists of many diverse nationalities, cultures, languages, and opinions. UNICC seeks to sustain and strengthen this diversity by ensuring equal opportunity and an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, ethnicity, sex, national origin, age, religion, disability, sexual orientation and gender identity.

For applications to be valid, they must contain a motivation letter and the filled Personal History Form.

Apply now

Potential interview questions

Added 1 year ago - Updated 1 year ago - Source: unicc.org