DHoTS BAU Support Consultant

Overview

Position Summary

Job CategoryConsultancy Vacancy Notice NumberICC/25/Con/16 Position TitleDHoTS BAU Support Consultant Position TypeTemporary - 11 months Number of Positions1 Date of Issue29/05/2026 Date of Closing15/06/2026 Salary BandA Duty StationRemote Organizational Location/UnitDigital Solutions Digital Product (DSDP) Unit

Position Description

Please note that this vacancy has been republished. Candidates who have already applied are not required to submit a new application.

UNICC is committed to achieving diversity and inclusion within its workforce, providing an environment that reflects the values enshrined in the Charter of the United Nations and encourages all qualified applicants, irrespective of gender, nationality, disabilities, sexual orientation, culture, religious and ethnic backgrounds to apply. UNICC is dedicated to the SDGs, making SDG-5 (Gender Equality) and SDG-10 (Reduce Inequalities) the organization goals.

https://www.un.org/sustainabledevelopment/sustainable-development-goals/

The objective of the Centre is to provide trusted ICT services and digital business solutions to its Clients and Partner Organizations.

Background information:

We are looking for a proactive and technically skilled BAU Support Analyst to manage the day-to-day support of our FIS TRAX platform. This role requires a hands-on resource with strong decision-making capabilities, a solid understanding of TRAX monitoring and configuration, and working knowledge of file encryption and secure connectivity protocols.

The BAU Support Analyst will work closely with the BAU Lead to support continuous improvement initiatives, helping to streamline operations, enhance system stability, and transition project work into sustainable BAU processes.

Main duties and responsibilities:

The consultant will work under the direct supervision and guidance of the Product Manager within the Digital Solutions Digital Product (DSDP) Unit and in close collaboration with the other DHoTS teams. The consultant shall ensure the completion of the following deliverables:

• Monitor system performance, transaction flows, and alert dashboards
• Monitor and support FIS TRAX operations, ensuring timely resolution of any processing or integration issues
• Raise and track incidents and follow through to resolution
• Take ownership of issues and decisions, ensuring escalation and communication are handled efficiently
• Perform hands-on TRAX configurations, including payment flows, file formats, and routing rules
• Manage and troubleshoot connectivity channels, including API, Host-to-Host (H2H), and SWIFT
• Support and maintain file encryption/decryption processes, certificates, and secure file transfer protocols (e.g., SFTP)
• Communicate with external clients and internal teams, acting as a trusted point of contact for BAU issues
• Support testing of changes, enhancements, and fixes in both test and production environments
• Maintain comprehensive documentation of system setup and support processes
• Maintain and improve support workflows using JIRA, JIRA Service Management, or ServiceNow

Recruitment Profile

Experience and Skills required:

Essential:

• 2+ years in a technical support or application support role, preferably in FinTech or Payments
• Proven experience supporting or operating within the FIS TRAX environment
• Strong understanding of treasury and payments operations, including BAU workflows and messaging standards
• Ability to take initiative and make decisions confidently
• Experience with PGP file encryption/signature, certificate management, and file security best practices
• Familiarity with payment file formats (e.g., ISO 20022 / pain.001, pain002, camt053, mt940) and transmission protocols
• Experience managing secure connectivity (API, SWIFT, H2H)
• Strong written and verbal communication skills; able to interact with clients, banks, and technical teams
• Organized, detail-oriented, and self-directed in handling daily operational responsibilities
• This role requires availability during US business hours (Eastern Time, 09:00–17:00)

Desirable:

• Familiarity with scripting or automation tools for monitoring
• Exposure to regulatory compliance and audit processes in banking or finance sectors
• ITIL Foundation certification or similar is a plus

Education:

Essential:

• First university degree in Computer Science, Telecommunications, or similar fields

Desirable:

• ITIL Foundation certification or similar

Languages:

• English: Expert knowledge is required

****UNICC Global Competencies:****

• Overall attitude at work: Maintains integrity and takes a clear ethical approach and stance; demonstrates commitment to the Organization’s mandate and promotes the values of the Organization in daily work and behaviour; is accountable for work carried out in line with own role and responsibilities; is respectful towards, and trusted by, colleagues and counterparts.
• Communication: Expresses oneself clearly in conversation and interaction with others; actively listens. Produces effective written communications. Ensures that information is shared.
• Teamwork: Develops and promotes effective relationships with colleagues and team members. Deals constructively with conflicts.
• Respecting and promoting individual and cultural differences: Demonstrates ability to work constructively with people with different backgrounds and orientations. Respects differences and ensures that all can contribute.
• Knowing and managing yourself: Manages ambiguity and pressure in a self-reflective way. Uses criticism as a development opportunity. Seeks opportunities for continuous learning and professional growth.

• Producing results: Produces and delivers quality results. Is action oriented and committed to achieving outcomes.

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Compensation:

Fee will be based either on the National Officer salary scales or the Individual Consultancy band levels (for Headquarters)

• National Officer Salary Scale
• For headquarters, Individual Consultancy band levels will be used

Closing date for applications:

Applications will be accepted until midnight (Geneva Time) on the 15 June 2026

Notes:

• Technical and/or personality tests may be carried out as part of the selection process
• Only short-listed candidates will be contacted
• Though you may not be selected for this advertised position, the UNICC will keep your application in a roster if your profile is deemed to be of potential interest for the Centre. You may thus be solicited by our HR department to participate in an interview for another position

The UNICC workforce consists of many diverse nationalities, cultures, languages, and opinions. UNICC seeks to sustain and strengthen this diversity by ensuring equal opportunity and an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, ethnicity, sex, national origin, age, religion, disability, sexual orientation and gender identity.

For applications to be valid, they must contain a motivation letter and the filled Personal History Form.

Please note that this vacancy has been republished. Candidates who have already applied are not required to submit a new application.

Apply now

Added 6 months ago - Updated 6 hours ago - Source: unicc.org