Roving IT Manager, Wider Europe

Job Description

Belgrade or Warsaw with travel to other IRC sites in Europe. Wider Europe

Major Responsibilities:

• Manage onboarding and offboarding of all staff supporting the Ukraine Emergency Response and country programme including:

- Enrol all users in Mobile Device Management

- Manage compliance by all staff with the cross border SOP for movements into Ukraine

Maintenance, Repair & Security:

• Perform preventative maintenance on all IRC computers and network resources.

• Develop and review backup\disaster recovery plans for the Moldova, Balkans and Italy Country Programmes

• Diagnosis and resolution of routine hardware and software issues.

• Support core IRC applications such as Office 365, Teams and Box and provide 1st line support for finance and bespoke, in-house applications.

• Update appropriate network security and data loss prevention procedures to safeguard system from physical harm, viruses, unauthorized users and damage to data.

• Maintain IRC computer software/hardware inventory ensuring accuracy.

• Create and maintain network documentation to include IP address, system access, email creation system, upgrades and changes to original network, etc.

• Closely collaborate with International and HQ IT team on helpdesk, connectivity and other in country and global IRC IT projects.

• Create, implement and manage backup solutions for office/individual users and provide the necessary training on the use of these back-up solutions.

• Investigate local Internet connectivity options to obtain adequate bandwidth for Intranet and application connectivity.

• Provide guidance on data privacy and the General Data Protection Regulation.

Project activity

• Management or provision of support to IT projects as needed, either country, regional or global.

• This position falls within Management in Partnership – there is dual reporting to the Balkans Head of Office in country and the Regional IT Director.

Installation & Configuration of:

• Laptops, printers and peripherals.

• Management of software installation either manually or using remote deployment tools.

• Local Area Network, wireless network, essential network services peer-to-peer or client server architecture, as appropriate. (2)

• Support the rollout of an ERP platform (Microsoft Dynamics).

Training, Evaluation, & Testing:

• Develop and implement user and support staff training, including training on basic care and maintenance of computers and equipment for users.

• Test and evaluate new technology.

• Prepare and submit reports that provide sufficient detail for HQ to understand the country office’s computer environment, needs, IT staff availability and skill levels and future plans.

IT Asset Management

• Perform annual IT Audit as requested.

• Create and maintain network documentation to include but not limited to IP address, system access, email creation system, upgrades and changes to original network, etc.

• Maintain an updated IT Asset Registry, including software & licenses\Identify/Monitor needed MSA/MPA for the IT related equipment

Policies & Protocols:

• Develop appropriate protocols for regular maintenance of all IRC computer related equipment.

• Identify through tender process, as per standard IRC policies and procedures, local supply chain for IRC IT requirements.

• Develop and monitor IT related tasks through the development of Checklist and scheduled tasks, including contributing towards IT security, physical security & safety policies & SOPs in use across the Ukraine Operations team.

Job Requirements:

• Proven track record of delivering excellent customer service.

• Experience of working independently and in a cross-functional team to deliver IT services.

• Excellent communication and interpersonal skills required.

• College Degree in Computer Science or equivalent technical work experience.

• MCP, CCNA courses desired, MCSE or equivalent experience is required.

• At least five years of experience in IT profession

• Experience installing, configuring and managing both wired and wireless LAN, and firewalls.

• Computer imaging skills required.

• Strong written and interpersonal skills.

• Excellent written and spoken English and Arabic. French desirable.

• Able to work independently within a team environment

Desirable

• Experience of Microsoft Dynamics or similar ERP platform

• Experience providing IT support for financial systems.

• Advanced knowledge of Excel macros and formulas

• Experience and knowledge of RPA (Robotic Process Automation)

WORK ENVIRONMENT:

Working schedule: Office hours Monday to Friday 9:00 – 17:00

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Qualifications