Interpreter Services Intern (Summer)
Assist with interpreter services and customer support tasks
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Do not try to apply for this job.
Overview
Assist with interpreter services and customer support tasks
You have:
- Currently pursuing an undergraduate or graduate degree, or recent graduate
- Computer literacy in MS Windows and Office Applications and ability to learn new database system quickly
- Excellent communication skills with fluency in written and spoken English
- Experience working in customer service preferred
RESPONSIBILITIES:
•Attend a volunteer/intern orientation.
•Work as a team member to deliver interpretation support for IRC staff and customers and their clients with limited-English-proficiency
•Monitor Fluency schedule for new and upcoming requests and match them with available interpreters.
•Support and correspond with interpreters to assign and reschedule appointments
•Provide customer support, including answering emails and phone calls, editing and rescheduling appointments in the system, and following up as needed
•Monitor occasional voicemail/phone calls and direct urgent calls to Interpreter Services staff for assistance if necessary
•Assist with evaluating and training new interpreter candidates, including administering language exams
•Record hours and submit completed timesheet for each month via the IRC’s online Volunteer Dashboard
•Work on a variety of ongoing and new projects, including enhancing operational guidelines, trainings, and structures within this versatile program.
Qualifications •Currently pursuing an undergraduate or graduate degree, or recent graduate
•Computer literacy in MS Windows and Office Applications and ability to learn new database system quickly
•Excellent communication skills with fluency in written and spoken English
•Experience working in customer service preferred
This position is unpaid and reports to the Senior Interpreter Services Specialist.
IRC leading the way from harm to home.
IRC is an Equal Opportunity Employer IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status or disability.
Potential interview questions
| Can you describe a time when you had to assist someone with a language barrier? | This question assesses your experience and ability to handle communication challenges. | Provide specific examples of how you successfully facilitated communication. |
| What strategies do you use to effectively manage your time while balancing multiple projects? | The interviewer wants to understand your time management skills and prioritization abilities. | Pro members can see the explanation. |
| How do you ensure clarity and understanding when assisting with interpretation tasks? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 3 years ago
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Updated 1 year ago
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Source:
rescue.org
