Administrative - Office Assistant
Support front desk operations and assist visitors in a standard office setting.
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Overview
Support front desk operations and assist visitors in a standard office setting.
You have:
- High school diploma required; some college coursework preferred.
- Fluent in English with strong verbal and written communication skills. Additional language skills are a plus.
- Proficiency in Microsoft Office Suite (Excel, Word, and Outlook).
- Highly organized, dependable, and detail oriented.
- Valid driver’s license, active insurance, and access to reliable transportation required.
Major Responsibilities:
- Greet and assist visitors, assess their needs, and direct them to the appropriate staff or departments. - Manage front desk operations and visitor flow during peak hours. - Answer and route incoming calls for the Richmond office; take messages and respond to basic inquiries. - Maintain office supplies inventory and place orders in accordance with procurement guidelines. - Ensure office equipment (copier, fax, printer, scanner, projector, etc.) is operational, coordinate maintenance and repairs. - Review intern applications, conduct interviews, and support onboarding and training in collaboration with the operations coordinator. - Distribute and track bus passes and vouchers; maintain accurate inventory records. Assists with issuing ID badges and maintaining staff photo directories. - Support Operations Coordinator with IT and phone system, including voicemail updates and extension management. - Manage mail distribution and outgoing mail processes. - Maintain digital and physical filing systems. - Support office inventory tracking, including contributions-in-kind (CIK). - Assist with general office infrastructure and administrative projects as assigned.
Job Requirements:
Education: High school diploma required; some college coursework preferred.
Demonstrated Skills & Competencies:
- Fluent in English with strong verbal and written communication skills. Additional language skills are a plus. - Proficiency in Microsoft Office Suite (Excel, Word, and Outlook) - Highly organized, dependable, and detail oriented. - Comfortable working in a multicultural team environment. - Valid driver’s license, active insurance, and access to reliable transportation required.
Working Environment:
- Standard office setting. - This is an in-person role with no remote or hybrid work option.
Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.
Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.
US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $143 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.
Qualifications
Potential interview questions
| Can you describe a situation where you had to manage multiple tasks at the front desk? | This question assesses your organizational skills and ability to multitask effectively. | Provide specific examples of how you prioritized and managed tasks. |
| How do you handle difficult customers or visitors? | This question evaluates your communication and conflict resolution skills. | Pro members can see the explanation. |
| What strategies do you use to maintain an organized workspace? | Pro members can see the explanation. | Pro members can see the explanation. |
| Tell us about a time you worked with a diverse team. How did you ensure effective collaboration? | Pro members can see the explanation. | Pro members can see the explanation. |
| Describe your proficiency with Microsoft Office applications. Which do you use most often? | Pro members can see the explanation. | Pro members can see the explanation. |
| How do you prioritize your responsibilities when facing tight deadlines? | Pro members can see the explanation. | Pro members can see the explanation. |
| What experience do you have in office equipment maintenance or troubleshooting? | Pro members can see the explanation. | Pro members can see the explanation. |
| How do you keep track of inventory and supplies in an office setting? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 1 year ago
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Updated 10 months ago
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Source:
rescue.org
