Administrative Support Intern, Interpreter Services (Summer 2024)
Assist with Interpreter Services operations and support interpreters
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Overview
Assist with Interpreter Services operations and support interpreters
You have:
- Currently pursuing an undergraduate or graduate degree, or recent graduate.
- Computer literacy in MS Windows and Office Applications and ability to learn new database system quickly.
- Excellent communication skills with fluency in written and spoken English.
- Experience working in customer service preferred.
- Availability to distribute required hours across 3 or more workdays strongly preferred.
RESPONSIBILITIES:
•Attend a volunteer/intern orientation.
•Work as a team member to monitor Fluency Internet Interpreter Scheduling System for interpreter requests and match them with available interpreters.
•Support and correspond with interpreters to assign and reschedule appointments.
•Provide customer support, including answering emails and phone calls, editing and rescheduling appointments in Fluency, and following up as needed.
•Monitor occasional voicemail/phone calls and direct urgent calls to Interpreter Services staff for assistance if necessary.
•Provide tech support for Fluency, Microsoft Office products, and other communication platforms for interpreters and customers.
•Assist with evaluating and training new interpreter candidates, including administering language exams.
•Record hours and submit completed timesheet for each month via the IRC’s online Volunteer Dashboard.
•Work on a variety of ongoing and new projects, including coordinating customer agreements and enhancing operational guidelines, trainings, and structures within this versatile program.
Qualifications •Currently pursuing an undergraduate or graduate degree, or recent graduate.
•Computer literacy in MS Windows and Office Applications and ability to learn new database system quickly.
•Excellent communication skills with fluency in written and spoken English.
•Experience working in customer service preferred.
•Availability to distribute required hours across 3 or more workdays strongly preferred.
This position is unpaid and reports to the Senior Interpreter Services Specialist.
IRC is an Equal Opportunity Employer IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status or disability.
Potential interview questions
| Can you describe a time when you resolved a conflict in a team setting? | This question assesses your teamwork and conflict resolution skills. | Provide a specific example highlighting your role and the outcome. |
| How would you handle a difficult customer service situation? | This question evaluates your customer service skills and problem-solving approach. | Pro members can see the explanation. |
| What steps do you take to manage your time effectively? | Pro members can see the explanation. | Pro members can see the explanation. |
| Can you detail any experience you have in a technology support role? | Pro members can see the explanation. | Pro members can see the explanation. |
| Why do you want to work in interpretation services? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 2 years ago
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Updated 1 year ago
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Source:
rescue.org
