Information Technology Assistant

Contract

This is a G-6 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 6 years of experience, depending on education. More about G-6 contracts.

Org. Setting and Reporting This position is located in the Regional Office for Central Asia (ROCA), Division for Operations (DO), United Nations Office on Drugs and Crime (UNODC) with duty station in Tashkent, Uzbekistan, United Nations Office on Drugs and Crime (UNODC). The incumbent will work under the overall guidance of the UNODC Regional Representative for Central Asia, the administrative supervision of the UNODC ROCA Operations Manager and the technical supervision of the Team Leader, Global Field Office Support – ITS.

For more information on UNODC, please visit the following website: www.unodc.org

Responsibilities The Information Technology Assistant will provide ICT services, including daily technical support for desktop and laptop hardware and software, network infrastructure and corporate productivity tools, ICT management systems. The incumbent provides daily technical support to users of information management tools and technology infrastructure. The incumbent is responsible for: (i) following UN/UNODC standards for desktop, networks, security and updating UNODC ROCA computing technology facilities including desktop, laptop, and operating systems; (ii) handling troubleshooting and day to day servicing of clients’ practical needs; (iii) promoting a client-oriented approach; (iv) reviewing and guiding on the use of new technologies that will enhance the UNODC ROCA productivity. Within assigned authority, the Information Technology Assistant will be responsible for the following specific duties:

As member of a team provide support to the implementation of UN/UNODC ICT strategies and introduction/implementation of new technologies by: - Complying with corporate information management and technology standards, guidelines, and procedures for the ROCA technology environment. - Assisting in the elaboration of internal policies and procedures on the use of ICT. - Working towards moving the existing data and shared drives to central cloud-based options, as per the UN/UNODC standards and provisioning. - Providing support towards innovation using modern technology like AI, Machine Learning, Big Data, etc.

Assist in ensuring ICT security by restricting administrative rights (where appropriate) to prevent the loading of unauthorized software; ensure that desktop, laptop and server passwords, and related policies and processes are in line with established UN/UNOICT standards.

Contribute to the effective functioning of the UNODC ROCA hardware and software packages by: - Maintaining equipment and acquisition of hardware supplies, making routine repairs and change of hardware electronic components. - Performing software distribution updates. - Performing desktop troubleshooting in conjunction with the Help Desk. - Maintenance and integration of ICT approved software for high impact results (e.g., office management system, electronic registry, etc.).

Ensure efficient networks administration by: - Performing network services such as DHCP, DNS and Active Directory, Squid. - Maintaining the Active Directory users and configuration of folder access rights on network shared drives. - Configuring network printers and providing user access. - Maintaining up-to-date parameters of information for the network clients and electronic mail; providing technical support of Lotus Notes/Domino e-mail/application server under the supervision of the HQ ITS personnel. - Troubleshooting and monitoring of network problems; responding to user needs regarding network access. - Performing backup and restoration procedures for the network shared drives; maintaining backup logs; organizing off-site storage of backups. - Maintaining LAN Infrastructure and Internet connectivity upgrade to meet UNODC requirements in a timely manner. - Providing relevant support to the UNODC Project offices in the Region.

Provide administrative support by: - Providing guidance on and assistance in procurement of new equipment for the UNODC ROCA and projects, providing technical specifications and information on best options in both local and international markets, reviewing quotations and bids. - Maintaining an up-to-date inventory of the software and hardware. - Maintaining the library of reference materials. - Maintaining the inventory and stock of supplies and spare parts in cooperation with Procurement Unit personnel.

Ensure facilitation of knowledge building and knowledge by: - Identifying and promoting different systems and applications for optimal content management, knowledge management and sharing, information provision. - Organizing trainings for the ROCA operations and projects staff on ICT issues. - Providing technical support to ROCA operations and projects staff during presentations. - Providing support in designing of templates and reports.

Assist with the collection and analysis of data as well as preparation of data presentations and reports for information sharing, responding to queries, knowledge management, planning and decision making.

Perform other work-related duties, as required.

Competencies Professionalism: Has knowledge of information technology and applications, including computer system networks. Has knowledge of SAP and organizational information infrastructure, including hardware, software and application systems. Has knowledge of system development workflow and document flow processes, ability to conduct research and gather information from a wide variety of standard and non-standard sources. Is able to respond to changing requirements and assignments, has ability to apply good judgment in the context of assignments given. Has ability to perform analysis, modeling and interpretation of data in support of decision-making. Shows pride in work and in achievements. Demonstrates professional competence and mastery of subject matter. Is conscientious and efficient in meeting commitments, observing deadlines and achieving results. Is motivated by professional rather than personal concerns. Shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.

Communication: Speaks and writes clearly and effectively. Listens to others, correctly interprets messages from others and responds appropriately. Asks questions to clarify and exhibits interest in having two-way communication. Tailors language, tone, style and format to match the audience. Demonstrates openness in sharing information and keeping people informed.

Technological Awareness: Keeps abreast of available technology. Understands applicability and limitations of technology to the work of the office. Actively seeks to apply technology to appropriate tasks. Shows willingness to learn new technology.

Education High school diploma or equivalent is required. Certification in hardware and software management and application (Microsoft Certification, Cisco Certification) is desirable.

Job - Specific Qualification Certification in hardware and software management and application (Microsoft Certification, Cisco Certification) is desirable.

Passing the Global General Service Test (GGST) is a prerequisite, i.e. is required, for recruitment consideration in the General Services and related categories in the United Nations Secretariat. Applicants who have not passed the GGST at the time of application may be invited for the test after submitting an application. The GGST is a proctored entry-level examination at the duty station. Any travel expenses incurred in order to take the examination are the responsibility of the candidate and will not be reimbursed by the Organization. Having passed the Administrative Support Assessment Test [in English] at the United Nations headquarters, Economic Commission for Africa, Economic and Social Commission for Western Asia, United Nations Office at Geneva, United Nations Office at Vienna, International criminal tribunal for Rwanda or International Criminal Tribunal for the former Yugoslavia may be accepted in lieu of the GGST.

Work Experience A minimum of seven years of relevant working experience in the field of information technology and information systems technology with emphasis on network and telecommunications facilities administration is required. The minimum number of years of relevant experience is reduced to five for candidates who possess a first-level university degree or higher.

Experience in using hardware/software, Unix/Linux, Windows, Microsoft Active Directory, Office 365 suite including SharePoint and PowerApps implementation, Network management including IPv4 subnetting, DHCP, DNS, VLAN and PBR configuration is required.

Languages English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in English is required. Knowledge of Russian and Uzbek is desirable. Knowledge of another United Nations official language is an advantage.

Assessment Evaluation of qualified candidates may include an assessment exercise and a competency based interview.

Special Notice This position is subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. Applicants for positions in the General Service and related categories must be authorized to work for the United Nations in the duty station where the position is located. Eligible applicants selected from outside the duty station are responsible for any expenses in connection with their relocation to the duty station. Staff members subject to local recruitment are not eligible for allowances or benefits exclusively applicable to international recruitment.

At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application.

The movement of staff members from the General Service and related categories to the Professional category in the United Nations Secretariat is exclusively allowed through the Young Professionals Programme competitive examinations. Only a few staff members pass the competitive examinations. Passing the competitive examinations does not guarantee movement to the Professional category. For further information, please visit https://careers.un.org/lbw/home.aspx?viewtype=G

Applicants, who successfully go through a competitive recruitment process and are recommended for selection and/or inclusion in the roster of pre-approved candidates for subsequent job openings at the same level and with similar functions, may have their application information and roster status shared with other UN Organizations. Such applicants may be contacted by other UN Organizations for similar job openings, subject to the confirmation of their interest. Placement on the roster is no guarantee of a future selection.

United Nations Considerations According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process.

The paramount consideration in the appointment, transfer, or promotion of staff shall be the necessity of securing the highest standards of efficiency, competence, and integrity. By accepting an offer of appointment, United Nations staff members are subject to the authority of the Secretary-General and assignment by him or her to any activities or offices of the United Nations in accordance with staff regulation 1.2 (c). In this context, all internationally recruited staff members shall be required to move periodically to discharge new functions within or across duty stations under conditions established by the Secretary-General.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.