Information and Communication Technology (ICT) Assistant

Contract

This is a G-5 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 5 years of experience, depending on education. More about G-5 contracts.

Org. Setting and Reporting

This position is located in the Regional Office for Central Asia (ROCA), with duty station in Tashkent, Uzbekistan, Division for Operations (DO), United Nations Office on Drugs and Crime (UNODC). The incumbent will work under the overall guidance of UNODC Regional Representative for Central Asia, the administrative supervision of the ROCA Operations Manager and technical supervision of the Computer Information Systems Officer, Global Field Office Support – ITS. For more information on UNODC, please visit our website: www.unodc.org

Responsibilities

The Information and Communication Technology Assistant will provide ICT services, including daily technical support for desktop and laptop hardware and software, network infrastructure and corporate productivity tools. The incumbent will provide daily technical support to users of information management tools and technology infrastructure. The incumbent is required to: (i) follow UN/UNODC standards for desktop, networks, security and to update UNODC ROCA computing technology facilities including desktop, laptop, and operating systems; (ii) handle troubleshooting and day to day servicing of clients’ practical needs; (iii) promote a client-oriented approach; (iv) review and guide on the use of new technologies. Within assigned authority, the Information and Communication Technology Assistant will be responsible for the following specific duties: • Ensure compliance with corporate information management and technology standards, guidelines, and procedures for the ROCA technology environment. • Assist with the elaboration of internal policies and procedures on the use of ICT. • Work towards moving the existing data and shared drives to central cloud-based options, as per the UN/UNODC standards and provisioning. • Provide support towards innovation using modern technology like AI, Machine Learning, Big Data, etc. • Ensure ICT security through restriction of administrative rights to prevent the loading of unauthorized software; ensuring that desktop, laptop and server passwords, and related policies and processes are in line with established UN/UNOICT standards. • Provide assistance towards effective functioning of the UNODC ROCA hardware and software packages. • Maintain equipment and acquisition of hardware supplies, make routine repairs and change of hardware electronic components. • Perform software distribution updates. • Perform desktop troubleshooting in conjunction with the Help Desk. • Assist with maintaining and supporting the integration of ICT approved software for high impact results (e.g., office management system, electronic registry, etc.). • Assist with operation network services such as DHCP, DNS and Active Directory, Squid. • Monitor Active Directory users and configuration of folder access rights on network shared drives. • Configure network printers and providing user access. • Maintain up-to-date parameters of information for the network clients and electronic mail. Provide technical support of Lotus Notes/Domino e-mail/application server under supervision of the HQ ITS personnel. • Troubleshoot and monitor network problems. Respond to user needs regarding network access. • Assist with backup and restoration procedures for the network shared drives. Maintain backup logs. Organize off-site storage of backups. • Assist with the maintenance and timely LAN Infrastructure and Internet connectivity upgrade to meet UNODC requirements. • Provide relevant ICT support to the UNODC Project offices in the Region. • Provide guidance and assistance with the procurement of new ICT equipment, assist with the provision of technical specifications and information on best options in both local and international markets, review of quotations and bids. • Maintain an up-to-date inventory of the software and hardware. • Maintain the library of reference materials. • Maintain the inventory and stock of supplies and spare parts in cooperation with Procurement unit personnel. • Assist with the identification and promotion of different systems and applications for optimal content management, knowledge management and sharing, information provision. • Support the organization of trainings for the ROCA operations and projects staff on ICT issues. • Assist with the collection and analysis of data as well as preparation of data presentations and reports for information sharing, responding to queries, knowledge management, planning and decision making. • Assist with visualizations and updating information material such as web pages, templates and reports. • Perform other work-related duties, as required.

Competencies

Professionalism: Has knowledge of SAP and organizational information infrastructure, including hardware, software and application systems. Has knowledge of system development workflow and document flow processes, is able to conduct research and gather information from a wide variety of standard and non-standard sources. Has ability to respond to changing requirements and assignments, ability to apply good judgment in the context of assignments given. Has ability to perform analysis, modeling and interpretation of data in support of decision-making. Shows pride in work and in achievements. Demonstrates professional competence and mastery of subject matter. Is conscientious and efficient in meeting commitments, observing deadlines and achieving results. Is motivated by professional rather than personal concerns. Shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work. Communication: Speaks and writes clearly and effectively. Listens to others, correctly interprets messages from others and responds appropriately. Asks questions to clarify and exhibits interest in having two-way communication. Tailors language, tone, style and format to match the audience. Demonstrates openness in sharing information and keeping people informed. Technological Awareness: Keeps abreast of available technology. Understands applicability and limitations of technology to the work of the office. Actively seeks to apply technology to appropriate tasks. Shows willingness to learn new technology.

Education

High school diploma or equivalent is required.

Job - Specific Qualification

Certification in hardware and software management and application (Microsoft Certification, Cisco Certification) is desirable.

Work Experience

A minimum of five years of relevant working experience in the field of information technology and information systems technology with emphasis on network and telecommunications facilities administration is required. The minimum number of years of relevant experience is reduced to three for candidates who possess a first-level university degree or higher. Experience in using hardware/software, Unix/Linux, Windows, Microsoft Active Directory, Office 365 suite including SharePoint and PowerApps implementation, Network management including IPv4 subnetting, DHCP, DNS, VLAN and PBR configuration is required. Work experience within the United Nations system or similar international organization is desirable.

Languages

English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in English and Russian, is required. Knowledge of Uzbek or other Central Asian languages is desirable. Knowledge of other United Nations official languages is an advantage.

Assessment

Evaluation of qualified candidates may include an assessment exercise and a competency-based interview.

Special Notice

This position is temporarily available until February 20, 2025. If the selected candidate is a staff member from the United Nations Secretariat, the selection will be administered as a temporary assignment. While this temporary assignment may provide the successful applicant with an opportunity to gain new work experience, the selection for this position is for a limited period and has no bearing on the future incumbency of the post. Staff members of the United Nations common system organizations who will reach the mandatory age of separation or retirement within the duration of the current temporary need period are not eligible to apply. Submitting an application or selection for the current temporary job opening does not delay or increase the mandatory age of separation. Retirees above the mandatory age of separation who wish to be considered for the current temporary job opening must indicate the reason for their last separation as "retirement." Such retirees shall not be employed by the Organization, unless (a) the operational requirements of the Organization cannot be met by staff members who are qualified and available to perform the required functions; and (b) the proposed employment would not adversely affect the career development or redeployment opportunities of other staff members and represents both a cost-effective and operationally sound solution to meet the needs of the service. This position is subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. Applicants for positions in the General Service and related categories must be authorized to work for the United Nations in the duty station where the position is located. Eligible applicants selected from outside the duty station are responsible for any expenses in connection with their relocation to the duty station. Staff members subject to local recruitment are not eligible for allowances or benefits exclusively applicable to international recruitment. At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. The United Nations Secretariat is committed to achieving 50/50 gender balance and geographical diversity in its staff. Female candidates are strongly encouraged to apply for this position.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions. Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.