ICT Assistant
Provide IT support to WHO end-users and maintain IT infrastructure.
This opening expired 2 years ago.
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Overview
Provide IT support to WHO end-users and maintain IT infrastructure.
You have:
- At least 3 months of experience in Information Technology support.
- Experience in user support in a large networked and PC based environment.
- Strong knowledge in service desk/call centre systems, incident and problem handling and escalation.
- Good knowledge of phone handling techniques and dealing with demanding customers in a service delivery role.
- Knowledge of MS SharePoint and advanced knowledge of Windows technologies.
- Hands-on experience with conference support systems including various Audio/Video components.
- Formally trained in computer support areas or demonstrated experience in helpdesk/proxy support.
- Eligible candidates will be requested to provide proof of being University students or have graduated from University recently (shouldn't exceed 12 months).
Contract
This is a UNV National University contract. This kind of contract is known as National UN Volunteer. It is normally only for nationals. More about UNV National University contracts.
WHO is a specialized agency of the United Nations that was established in July 1946 and whose objective is the attainment by all peoples of the highest possible level of health. WHO's primary role is to direct and coordinate international health within the United Nations system. WHO's main areas of work are health systems; health through the life-course; noncommunicable and communicable diseases; preparedness, surveillance and response; and corporate services.
Under the supervision of the Administrative Officer of the Country Office, the incumbent provides dayto-day service desk and proximity support to WHO end-users, responding to queries, and resolving incidents and problems on Information and Communications Technology issues. In addition, the incumbent has responsibility to provide IT support for meetings and conferences and at times support for audio and video collaboration and/or Microsoft Office.
Key duties: As part of the integrated WHO Country Office team and in close collaboration with the ICT Unit at BOS division, Copenhagen, the incumbent will perform a variety of services as follows: Regular maintenance of the Office LAN/WAN (on all premises used by the Office), facilitating stable operation of the active network devices of any type (hubs, switches, routers, firewalls) and cable system. Communicating with host technical services as appropriate on technical issues related to LAN, power circuits and infrastructure support. Administration, operation and maintenance of the office workstations, laptops and servers (if any), including both hardware and software. End-user support in using the standard software; Support and maintenance of peripheral equipment (printers, faxes, multi-functional devices, copiers) upon the request of the Office staff; Acting as a main technical focal point with the telephony and Internet provider(s), implementing any technical activities/adjustments recommended by Internet Service Providers, monitoring tariffs policy and recommending optimal rates to the Office management. Provide other on-site technical activities, requested by the ICT unit in Copenhagen, that may require physical intervention into the hardware; Acting as a main technical focal point for the corporate global network infrastructure support, monitoring hardware status, addressing any related technical issues to the relevant staff of the ICT Unit in Copenhagen, implementing any technical activities/adjustments requested by the ICT and performing any other actions necessary to keep VPN link up and running the maximum possible time; Maintain the regular back-up system in the Office. Assist the ICT Unit in Copenhagen in the installation and initial setup of any backup hardware and software as needed. Perform other Duties as may be required.
Accountability Adaptability and flexibility Creativity Judgement and decision-making Planning and organising Professionalism Self-management
n/a.
At least 3 months of experience in Information Technology support, experience in user support in a large networked and PC based environment, with strong knowledge in service desk/call centre systems, incident and problem handling and escalation. Good knowledge of phone handling techniques and in dealing with demanding customers in a service delivery role and/or a multicultural environment. Knowledge of MS SharePoint. Advanced knowledge of Windows, desktop, notebook, and printer technologies. A hands-on experience with conference support systems including various Audio / Video components. Detailed knowledge of MS Office templates and scripting technologies.
Desirable: Experience with WHO rules and regulations, procedures and practices, and WHO applications, ITIL.
Formal training in computer support areas or demonstrated experience in helpdesk / proxy support. Microsoft Office and Microsoft SharePoint.
Re education: eligible candidates will be requested to provide a proof that they are University students or have graduated from the University recently (shouldn't exceed 12 months).
As of November 2023, National UN University Volunteers in Tashkent are entitled to USD 492/month as their Volunteer Living Allowance. Other benefits include:
Pre-assignment: Entry lump sum - USD 400 (one time payment). Relocation costs:$200 at beginning and end of assignment if duty station is outside of commuting distance (as determined by UNV).
During assignment Volunteer living allowance - USD 492 (as mentioned above). Learning - Access to UNV's learning and career development resources. Annual leave - 2.5 days per month. Insurance - Comprehensive coverage for health, life and malicious acts
End of assignment Exit allowance (paid on successful completion of the assignment) for each month served, paid on completion of contract.
The above summary is provided as information only and is subject to change. For further information on the full range of entitlements and eligibility criteria, please read the UN Volunteer Conditions of Service
As this is a national UN Volunteer assignment, the UN Volunteer will be responsible for arranging his/her own housing and other living essentials.
https://www.unv.org
You can check full entitlements at the duty station at https://app.unv.org/calculator. The complete UN Volunteer Conditions of Service is availableathttps://explore.unv.org/cos."
Potential interview questions
| Can you describe a time when you resolved a technical issue under pressure? | This question assesses your problem-solving skills and ability to work under pressure. | Provide a specific example illustrating your technical skills and how you handled the situation. |
| How do you prioritize tasks when dealing with multiple IT support requests? | This evaluates your time management and organizational skills. | Pro members can see the explanation. |
| What experience do you have with supporting audio and video equipment during meetings? | Pro members can see the explanation. | Pro members can see the explanation. |
| Describe your experience working in a multicultural environment. | Pro members can see the explanation. | Pro members can see the explanation. |
| What strategies do you use to provide excellent customer service in a technical support role? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 2 years ago
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Updated 1 year ago
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Source:
unv.org
