Information Communication Technology (ICT) Officer, NO-1, Fixed Term, Aden, Yemen (for Yemeni nationals only)

Contract

This is a NO-1 contract. This kind of contract is known as National Professional Officers. It is normally only for nationals. It's a staff contract. More about NO-1 contracts.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, Hope

How can you make a difference?

The ICT Officer reports to the Operations Specialist in Aden Field Office. Based on the established policies, guidelines and service level agreements (SLAs), the purpose of this entry-level role is to support the provision of ICT solutions and services and assist in the delivery of results under close guidance and supervision

Summary of the key functions, accountabilities and related duties or tasks include:

1. Enable continuous operation of ICT infrastructure and accessibility to ICT services and solutions:

• Ensure physical and logical security and safety of ICT environment and infrastructure;
• Operate ICT infrastructure –environment, hardware, network and telecommunications;
• Assist in the management of contracts for ICT for services and products;
• Implement corporate solutions, services and keep systems and applications up and running;
• Manage changes and apply upgrades, security updates and patches;
• Conduct the provision of preventive and corrective maintenance;
• Assist in managing emergency telecommunication operations and equipment;
• Manage ICT disaster recovery plans;
• Monitor, assess and verify the use of ICT resources to ensure compliance with UNIE standards;

• Escalate compliance exceptions (proactive) and deviations (reactive).

  2. Provide help, support and assist with capacity building and knowledge management:

• Provide technical and operational support to Aden end-users;

• Manage escalated ICT incidents or problems to GSSC/ITSS;
• Distribute ICT-related communication materials from YCO office;
• Prepare and circulate internal ICT-related communications –emails, manuals, newsletters, flyers, best practices, FAQs…
• Offer or coordinate training workshops or clinics to build end-users capacity or to introduce new solutions and services;
• Share local experience and lessons learned with YCO office for the collective benefit;
• Support the planning, organization and implementation of capacity building and knowledge management initiatives to enhance Aden staff competencies;
• Support opportunities to improve productively, efficiency, effectiveness and foster innovation;
• Stay abreast of ICT trends, developments and best practices through professional development –journals, training, certification, etc….

3. Support operational and administrative tasks:

• Support Aden office business continuity plans development and ensure the inclusion of ICT inputs and perspective;
• Monitor risks and threats to ICT environment or infrastructure. Take appropriate action and inform management;
• Confirm the compliance with the host government regulatory requirements vis-à-vis the Basic Cooperation Agreement (BCA), i.e., data collection of sensitive information or personally identifiable information (PII), telecommunications licenses, use of specialized equipment, such as HF/VHF radios, high-gain antennae, satellite phones, VSATs, VOIP, etc…
• Participate in inter-agency events, meetings or discussions to present UNICEF ICT interests, priorities and position;
• Act as ICT focal point for Emergency preparedness, Delivering as One, One UN or other initiatives;
• Work closely with Administration and Finance on budget, billing certification, inventory and asset management;
• Assist in providing information for reports, reviews or audits;

• Liaise with YCO office to keep abreast of new initiatives and opportunities to innovate and modernize office operations and to contribute to the collective ICT evolution.

  4. Assist in the delivery of results:

• Spearhead approved innovation initiatives and work closely with programme staff to facilitate proper implementation;

• Support technical and operational knowledge transfer to programme staff, implementing partners and beneficiaries;
• Study and understand the business requirements, i.e., PPP, RBM, HACT, etc… to improve the delivery of results;
• Advise programme staff to build an expert team to build better relationships with counterparts and implementing partners;
• Support counterparts and implementing partners to build capacity and nurture independence;
• Assist in the selection of training providers and the development of training materials;
• Collaborate with C4D and use their advocacy, outreach and dissemination tools for better utilization of technology to advance the delivery of results;
• Support Supply and programme staff to establish local LTAs for ICT-related programme contracts for services and products;
• Provide oversight of providers and third-parties of ICT-related services and products to programme;
• Assist in the facilitation of project management methodologies trainings and support the application by staff, counterparts and implementing partners;

To qualify as an advocate for every child you will have…

a) Education: A university degree in computer science, software engineering, information technology management, business administration or related social science field is required.

b) Experience: A minimum of one year of professional experience in information technology management and business operations in a large international organization and/or corporation is required. Experience in a UN organization is an asset.

c) Technical Competencies: Certification and/or proven experience in one of these several ICT technical competencies: ICT Project Management, Business Analytics, Information Security, ICT Audit and Risk Management, Telecommunications, Networks Information Security and Software Engineering and Programming

d) Language Requirements: Fluency in English is required. Knowledge of a local language is an asset.

For every Child, you demonstrate…

UNICEF's values of Care, Respect, Integrity, Trust, and Accountability (CRITA) and core competencies for this position :

• Demonstrates Self Awareness and Ethical Awareness (1)
• Works Collaboratively with others (1)
• Builds and Maintains Partnerships (1)
• Innovates and Embraces Change (1)
• Thinks and Acts Strategically (1)
• Drive to achieve impactful results (1)
• Manages ambiguity and complexity (1)

To view our competency framework, please visit here.

Click here to learn more about UNICEF’s values and competencies.

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF’s active commitment towards diversity and inclusion is critical to deliver the best results for children. For this position, eligible and suitable female candidates will be prioritized.

Please see UNICEF’s entitlements & benefits for our female staff members: Female Entitlements Edited2.jpg

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Remarks:

* Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

* The successful candidate for this emergency recruitment MUST be available to commence work within 31 days of receiving an offer.

* Employment is conditional upon receipt of medical clearance, any clearance required, and the completion of any other pre-employment criteria that UNICEF may establish. Candidates may not be further considered or offers of employment may be withdrawn if these conditions are unlikely to be met before the date for commencement of service.