Consultancy, Candidate Experience Monitoring, DHR, 6 months (up to 105 working days), Home Based

Contract

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UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, a Vision!

To deliver on the ambitious People and Culture goals of the UNICEF Strategic Plan, UNICEF launched the OneHR Strategy 2022-2025 and the OneHR function designed an innovative Global HR Delivery Model. The people-centered OneHR Strategy and its operating Delivery Model, aim to enhance the UNICEF people experience, enabling UNICEF colleagues to bring their ‘unique self’ to work and strive to deliver for the children we serve around the world. While tools and strategies are implemented to enhance the UNICEF people experience, it is critical to identify the relevant monitoring framework and key data points to people’s experience can be monitored regularly and timely, and correction actions can be taken quickly and iteratively to ensure we achieve the results we aim for. Monitoring and enhancement of the candidate experience is a large part of people’s experience and a priority for 2024-2025.

Thus, UNICEF is seeking a consultant to support the design and implementation of the framework for monitoring candidate experience in UNICEF by building on existing organizational processes and establishing innovative new mechanisms.

How can you make a difference?

In 2024, a new Staff Selection Policy that aims to reduce the timelines of the recruitment process while ensuring transparency and fairness in the review of applications and candidates was launched by UNICEF. In line with the OneHR strategy, the Human Capital Intelligence and Technology section of the Division of Human Resources has been entrusted to design and implement a monitoring framework for the UNICEF candidate experience, building on existing organizational processes and establishing new innovative mechanisms in collaboration with key stakeholders. UNICEF is seeking a consultant to support the design and implementation process with key deliverables related to (1) the monitoring of the recruitment timelines; (2) the qualitative analysis of recruitment processes and (3) the establishment of feedback loops for candidates along and after recruitment processes.

Scope of Work

The consultant will report to the P3 HR Specialist (People experience) and will support the Human Capital Intelligence section to:

• Coordinate assessment and lessons learned on the Recruitment Monitoring and Evaluation process conducted since the reform of the Central Review Bodies in 2019.
• Support the design of the candidate experience strategy and implementation plan.
• Support the design and pilot of a monitoring framework to measure the impact of the new Staff Selection Policy on candidate experience.
• Support the qualitative analysis on a post facto basis of a sample of recruitment processes conducted in UNICEF offices and establish key recommendations to enhance the candidate experience.
• Support the identification of key additional data points for the monitoring of candidate experience.
• Maintain a knowledge base on lessons learned, positive stories, and areas for improvement in candidate experience in collaboration with UNICEF offices.
• Works closely with the Digital Tools for People team, providing recommendations on how to leverage technology to enhance and monitor candidate experience.

Duration: 1 July 2024 - 31 December 2024 (up to 105 working days)

Work Assignments Overview

Deliverables/Outputs

Delivery Deadline

Coordinate assessment and lessons learned on the Recruitment Monitoring and Evaluation

• Design methodology for assessment
• Conduct research and interviews
• 1st Draft report
• 2nd Draft report
• Final report

Final report due by 15 October 2024.

Up to a maximum of 15 working days, per agreed-upon timelines

Support the design of the candidate experience strategy and implementation plan;

• Conduct meetings with key identified stakeholders
• Report with findings from the consultations

Report due by 30 September 2024

Up to a maximum of 9 working days, per agreed-upon timelines

Support the design and pilot the implementation of a monitoring framework for the impact of the new Staff Selection Policy on candidate experience;

• Conduct consultations with the Talent Engagement & Partnerships and Policy teams in DHR to determine the key elements to monitor.

• Report on findings from the consultations

• Draft the new monitoring framework on the impact of the Staff Selection Policy

• Support the pilot implementation of the new monitoring framework

• 31/08/2024

• 30/09/2024
• 31/10/2024
• Ongoing until 31 December 2024

Up to a maximum of 14 working days, per agreed-upon timelines

Support qualitative analysis of a sample of recruitment processes conducted in UNICEF offices and establish key recommendations to enhance candidate experience

• Review at least 235 recruitment cases within the contractual period a minimum of 9 cases per day, up to 26 working days)
• Draft quarterly reports for Q1, Q2, and Q3, tailored to the different audiences (regions/divisions, GSA, UNICEF management) and PPT presentation(s), up to a maximum of 12 working days within the contractual period.

Review of cases and preparation of reports, as per timelines within the contractual period, up to a maximum of 38 working days.

Support the identification of key additional data points for the monitoring of candidate experience;

• Map UNICEF’s existing mechanisms and processes to monitor recruitment and candidate experience.

• Provide actionable recommendations to the People Analytics team on new data points in collaboration with the business owners and the People Analytics team.

• 31/07/2024

• 30/09/2024

Up to a maximum of 7 working days, per agreed-upon timelines

Maintain a knowledge base on lessons learnt, positive stories and areas for improvement on candidate experience in collaboration with UNICEF offices;

• Create and maintain a SharePoint page on candidate experience.
• Maintain the knowledge base for key documents developed in the context of candidate experience monitoring.

• Collect and curate positive stories from UNICEF offices and regularly post them on the SharePoint site

• 31/07/2024

• Ongoing, up to 31/12/2024
• Ongoing, starting 1/11/ 2024, completion by 31/12/2024

Up to a maximum of 12 working days within the contractual period.

Works closely with the Digital Tools for People team, providing recommendations on how to leverage technology to enhance and monitor candidate experience.

• Map the different systems used for monitoring candidate experience.

• Provide a gap analysis to help identify requirements for new systems and tools.

• 31/11/2024

• 31/12/2024

Up to a maximum of 10 working days

To qualify as an advocate for every child you will have…

• An advanced university degree (Master’s or higher) in Social Sciences, Human Resources Management, International Relations or related field is required. *A first University Degree in social sciences, human resource management, international relations, or another related field combined with 3 additional years of professional experience may be accepted in lieu of an Advanced University Degree.
• A minimum of three years of relevant professional experience conducting research and qualitative analysis related to employee or candidate experience;
• Developing country work experience and/or familiarity with emergency is considered an asset.
• Experience in talent management-related functions in the UN or a similar international organization is required.
• Experience in planning and project management is desirable.
• Excellent oral and written communication skills, with the ability to tailor language and engage different audiences; accuracy and professionalism in document production and editing.
• Excellent interpersonal skills; culturally and socially sensitive; ability to work inclusively and collaboratively with a range of partners;
• Solid overall computer literacy, including proficiency in various MS Office applications (Excel, Word, etc.), email/internet, and experience with various HR systems and digital tools.
• Fluency in English is required. Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) or a local language is an asset.
• Self-motivated, able to work with minimum supervision and with tight deadlines.

Financial Proposal:

A financial proposal indicating the professional fee as per the below template should be sent separately to this email address: dhr-financial-proposals@unicef.org. Please do not forget to specify your name in the file while saving. Attaching the financial proposal to the application portal will result in disqualification. If there is a need for business travel, the travel costs will be covered by UNICEF separately. The office selects the individual based on the best value for money.

Template for Financial Proposal:

Work Assignment / Deliverable

Proposed Rate in USD

Unit (specify the unit) e.g. /day, /hour

Remarks

Important Note

• Please do not indicate financials anywhere else in the online application form, please mark “n/a or 00” under the fee-related questions in the online application form.
• Financial proposals must adhere to the provided template to allow for comparison with other applicants' proposals. Alternative formats will not be accepted.

For every Child, you demonstrate…

UNICEF's values of Care, Respect, Integrity, Trust, Accountability, and Sustainability (CRITAS).

To view our competency framework, please visit here.

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

UNICEF offers reasonable accommodation for consultants/individual contractors with disabilities. This may include, for example, accessible software, travel assistance for missions or personal attendants. We encourage you to disclose your disability during your application in case you need reasonable accommodation during the selection process and afterwards in your assignment.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Remarks:

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures, and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws.

The selected candidate is solely responsible to ensure that the visa (applicable) and health insurance required to perform the duties of the contract are valid for the entire period of the contract. Selected candidates are subject to confirmation of fully-vaccinated status against SARS-CoV-2 (Covid-19) with a World Health Organization (WHO)-endorsed vaccine, which must be met prior to taking up the assignment. It does not apply to consultants who will work remotely and are not expected to work on or visit UNICEF premises, programme delivery locations or directly interact with communities UNICEF works with, nor to travel to perform functions for UNICEF for the duration of their consultancy contracts.