Cash for Health Officer

Work Arrangement:

Job Description

Background/IRC Summary: Founded in 1933, the International Rescue Committee (IRC) responds to the world's worst humanitarian crises and helps people to survive and rebuild their lives. At work today in around 30 countries, the IRC restores safety, dignity and hope to millions who are uprooted and struggling to endure. The IRC leads the way from harm to home.

The Syria crisis is often described as the worst humanitarian catastrophe since the end of the Cold War. Inside Syria, 7.6 people are internally displaced and 12.2 million are in need of humanitarian assistance. There are more than 4 million Syrian refugees living in neighboring countries. This is no short-term humanitarian episode. The devastating human consequences to huge numbers of people will endure for decades. The destruction of relationships, communities, livelihoods, homes and infrastructure will take years to repair. The IRC is offering a robust humanitarian response to the Syria crisis. The Jordan country program, with a current budget of almost $27 million, operates in Jordan. This position will be dedicated to Jordan health program overseeing the implementation of health program for refugees inside Jordan.

The Position ----------------

The Cash for Health officer will mainly be in charge of leading the cash in Hand modality and in directly the Referrals modality for providing the health care services in Mafraq and Irbid governorates (and any new location), with the delivery of quality healthcare program serving IRC cohort. The Cash for Health officer will establish and manage the referral pathways between the IRC and Ministry of Health (MOH) clinics and the contracted stakeholders (Sara hospital, Irbid Islamic Hospital, and Farah center) and other healthcare providers in urban.

Key Responsibilities ------------------------

Referral supervision

- Under the guidance of the Health Manager, Supervise the implementation of the Cash in Hand modality and ensure that the set targets are met in time, maintaining high-quality service provision. - Ensure that the health services provided are according to standard protocols and guidelines. - Working closely with MOH clinics and the contracted health care facilities team to ensure providing the needed services to the clients of IRC based on their needs. - Leading the process of issuing, distributing, and charging ATM cards regularly for the patients who are eligible to get the services through the cash in Hand modality. - Collaborating with the patients closely to ensure they are getting the needed services and to help them overcoming any challenges may arise during the treatment journey. - Checking and verifying patients’ records and documents to make sure that all the needed services have been delivered to the beneficiaries according to the SOPs of the IRC and MOH. - Working closely with other departments like Cash unit, finance, supply chain, partnership, etc., to ensure providing the services to the clients. - Assist the Health Manager and the clinical relevant team to create Referral guidelines, SOPs, and other requested materials and documents. - Assist in developing work plans to be met and done for implementing quality cash for health modality. - Follow up closely with the Cohort of patients referred to MOH, ensure proper orientation was given for them, and contribute actively to help them overcome the obstacles to access the health system. - Ensure that all patients signed and oriented about the required documents, including the code of conduct and the treatment plans. - Act as liaison officer/focal point for all the referrals conducted at the IRC health facility and regularly coordinate with the identified referral level health care facilities to ensure smooth and effective referrals of patients. - Ensure proper registration and integration with referral systems and set up a referral feedback system for the referred patients so that the outcome of the referrals is known, and follow-up actions are taken if required. - Work closely with Health manager to follow up on the cash for Health allocated budget and ensure proper control and best use of this budget line. - Identify all patients requiring secondary care and emergency care; refer appropriately according to the health mapping referral system. - Assist in Map and assess Jordan health services in Northern Governorates and other locations as needed. - Assist in developing a network for hospital referrals: external consultations, , Examination, and issuing medical reports. - Map and assess services available for refugees in Northern Governorates according to the needs like official NGOs, UN, services in Health. - Follow the medical context in Northern Governorates regarding government health policies towards refugees and report to the health management. - Assist IRC in organizing events for better understanding of IRC scope of work within the health stakeholder community, - Other duties as assigned by the Health Manager.

Representation and Coordination ------------------------------------

- Attend coordination and referral meetings to represent IRC and share the progress and issues related to cash for health modality (Irbid referral meeting and NCD meeting …etc.) - Facilitate regular visits for the MOH clinics and develop a visit and monitoring report. - Coordinate with other health actors to ensure referrals of patients who are not covered under our Cohort to an appropriate level of health care to receive the needed services and respond to any challenges faced during referrals and take remedial measures. - Act as a liaison between IRC and the health authorities in Northern governorates. - Establish and maintain a network of contacts among local associations, authorities, and other actors who are involved in assisting the most vulnerable populations.

Reporting & Monitoring: -------------------------------

- Conduct field monitoring visits to the MOH clinics at least one visit for each clinic per month. - Keep records of all the patients on the Health Information System (HIS) and update their information regularly and based on the SOPs. - Responding to the Post Distribution Monitoring (PDM) process and working closely with the patients and the relevant internal and external parties to resolve any existing issues or challenges. - Collaborate closely with HIS Manager to ensure the set data collection, data compilation, timely preparation, and submission of all external and internal reports and other associated reports. - Prepare weekly activity progress reports highlighting challenges, successes, and lessons learned and share with the Health Manager. - Report immediately to the Health Manager for any problem arising in the project, especially fraud/discrepancies, improper medical care given to any patient, or unexpected complication. - Responsible for ensuring that the patients are given the proper medical processor and accountable to ensure the daily care, treatment, ethics of the medical staff and general administration processors are at the level they deserve within the network of clinics. - Follow Up with the patients after they been given the services, thus including if they require further complimentary, complications or follow-up stages of treatment within the network of MOH clinics and contracted facilities. - Contribute health inputs to donors’ reporting.

Coordination with departments in IRC ----------------------------------------

- Ensure functional integration with other IRC programs, specifically Women Empowerment and Early Childhood Development when relevant. - Supports the communication department in the monthly Jordan Staff newsletter, Videos newsletter, or where needed (providing talks, articles, videos and/or looking for appropriate speakers that can do so).

Key Working Relationships ------------------------------

Position Reports to: Health Manager

Position directly supervises: None.

Qualifications

Job Requirement: ---------------------

- Bachelor’s degree in medical field (Medicine, Pharmacology, Medical Analysis, Nursing, etc.) - At least 4-6 years of experience in working on NGOs health projects. - Proven experience in working with Non-Communicable Diseases.

· Previous work experience in hospital and clinic settings is essential.

- Familiarity with Health System Strengthening (HSS) projects is highly desirable. - Team management skills

· Proficient in writing comprehensive progress reports.

· Adaptable, professional, and capable of thriving in challenging environments.

· Excellent in both English and Arabic languages.

· Proficient in using Microsoft Word, Excel, PowerPoint, Outlook, and internet applications.

· Possesses excellent stress management, patience, and active listening skills.

· Methodical and highly organized in approach to work.

Working Environment: This position is based in Amman with field visits to urban (Mafraq and Ramtha). The security situation in the IRC intervention areas is calm and the security department of IRC shares regular security updates to keep the management and staff informed about the new developments.

This job description can be modified at any time according to changes in the IRC activities or in the context

Standards of Professional Conduct: The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other benefits and allowances.

IRC is an Equal Opportunity Employer. IRC considers all applicants based on merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.