TELECOMMUNICATIONS ASSISTANT

Contract

This is a FS-5 contract. This kind of contract is known as Field Service. It usually requires 8 years of experience, depending on education. More about FS-5 contracts and their salaries.

Org. Setting and Reporting This position is located within the Field Technology Section (FTS) in the United Nations Multidimensional Integrated Stabilization Mission in the Central African Republic (MINUSCA). The incumbent will be based in Bangui and report to FTS Chief Service Delivery.

Responsibilities Responsibilities Within limits of delegated authority, the Telecommunication Assistant will be responsible for the following duties:

Billing: - Supervises the Telephone Billing Team based on the guidelines defined in the SOP for the Field Technology Section (FTS). - Ensures that guidelines for Telephone Control, Procedures and Accountability are fully complied with as described in the various Administrative and Information Circulars. - Prepares recurring reports on telephone accounts, compiles cost estimates and projected budget requirements as well as assisting in the preparation of budget and audit reports. - Assesses and evaluates the costs of all services received, and provides reports as required on trend of costs and variations in the billing of all services being utilized. - Overseers the Telephone Provider service’s performances. •Oversees and provides detailed work direction to junior staff within the unit.

Assets - Supervises the operations and activities of the telephone Billing assets management that comprises of the Regional Stores Supervisor Cell, Inventory Cell, Warehouse Cell, Expendable Database Cell and the Property Control Cell. - Oversees and provides work direction to junior staff within the Team. - Has Responsibility for the management of Telephone Billing assets and associated equipment, expendable items and spare parts assigned to FTS and for the movement of equipment throughout the Mission area; Oversees physical inventory checks as per mission policy.

Communications Centre Support - Supervises the operation of the Communications Centre on 24/7/365 basis. - Mainly oversees and provides work direction to junior staff within the Telephone Billing Team; May serves as the Crypto custodian for the Mission. - Develops, revises, and updates the Standard Operating Procedures (SOPs) for the Communications Centre including the distribution lists. - Oversees the accurate processing of all incoming and outgoing Code Cables and facsimiles in a timely and efficient manner. - Coordinates the installation, commissioning, and maintenance of the encrypted voice and facsimile devices within the unit. - Observes and monitors the reliability of the communications equipment facilities; identifies any system malfunctions that might affect the efficiency and effectiveness of communications center and escalates to appropriate technical staff. - Oversees the maintenance of a proper filing system of all outgoing and incoming daily correspondences; Respects and observes the confidentiality of any or all of the documents that flow through the Communications Centre.

Operations Support - Provides assistance to Section/Unit Chief related to the administration of the section/unit's human resource activities, e.g., placement, relocation, performance appraisal, job classification reviews, separation of staff members, training etc., ensuring consistency in the application of UN rules and procedures. - Assists with the coordination of Information and Communication Technology (ICT) services for the Mission's senior management and administration offices. - Assists in the preparation of budget performance submissions; prepares various standard financial reports and statistical tables; Provides details and input on the preliminary reviews of relevant expenditures and compares same with approved budget. - Assists with the review of requisitions for goods and services to ensure (a) correct objects of expenditure have been charged and (b) availability of funds. - Assists with the coordination of other administrative duties, such as: the administration of the section/unit's travel programme; monitoring accounts and payment to vendors and individual contractors for services; physical space planning; and coordinating administrative arrangements for seminars, conferences, and meetings. - Provides guidance, training, and supervision to junior staff in the area of administration within the section/unit/Team.

Other Duties and Responsibilities: - Ensures that all required spare parts and supplies are in place. - Coordinates the scheduled and preventative and corrective maintenance on ICT equipment. - Coordinates with the asset management unit for proper inventory records. - Organizes the R&I of new equipment. - Assists in formulating training curriculum and of in-house training programs for staff and others within the unit/team. - Manage the stock of all Cellular devices, SIM cards, Dongles, Pep waves, 4G Routers, and satellite purchased for the Mission. - Manage contracts and interact with the local telephone service providers as well as serve as focal point between the Mission, RSCE, and New York stakeholders. •Performs other related duties as required.

Competencies Professionalism: Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work. Strong research skills, including the ability to evaluate and integrate information from a variety of sources.

Accountability: Takes ownership of all responsibilities and honours commitments. Delivers outputs for which one has responsibility within prescribed time, cost and quality standards. Operates in compliance with organizational regulations and rules. Supports subordinates, provides oversight and takes responsibility for delegated assignments. Takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable.

Client orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view. Establishes and maintains productive partnerships with clients by gaining their trust and respect. Identifies clients’ needs and matches them to appropriate solutions. Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems. Keeps clients informed of progress or setbacks in projects. Meets timeline for delivery of products or services to client.

Education High school diploma or equivalent is required.

Job - Specific Qualification Diploma in Telecommunications is required.

Certification in Information Technology Infrastructure Library (ITIL) or Prince 2 is desirable.

Work Experience A minimum of eight years in providing ICT operational support services related to assets, telephone billing, communications center, and/or ICT operations support, including at least four (4) years of experience at the in the United Nations common system or comparable international organization is required.

A minimum of four years in using a telephone billing system is desirable.

Experience in international operations in a post conflict environment is desirable.

Languages English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in oral and written English is required. Knowledge of French is desirable.

Assessment Previously rostered candidates are not subject to any further assessment and as such, will not be invited for such an assessment.

Special Notice This "Recruit from Roster" job opening is only open to roster applicants who are already placed on pre-approved rosters, following a review by a United Nations Central Review Body. Only roster applicants who were placed on rosters with similar functions at the same level are considered to be eligible candidates. Eligible applicants receive an email inviting them to apply. Rostered applicants are encouraged to apply only if they are interested and available to take up the position at the duty station/s specified in the Job Opening. Applying to this job opening carries an expectation to accept the offer, if selected.

The United Nations Secretariat is committed to achieving 50/50 gender balance and geographical diversity in its staff. Female candidates are strongly encouraged to apply for this position.

United Nations Considerations According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

The paramount consideration in the appointment, transfer, or promotion of staff shall be the necessity of securing the highest standards of efficiency, competence, and integrity. By accepting an offer of appointment, United Nations staff members are subject to the authority of the Secretary-General and assignment by him or her to any activities or offices of the United Nations in accordance with staff regulation 1.2 (c). In this context, all internationally recruited staff members shall be required to move periodically to discharge new functions within or across duty stations under conditions established by the Secretary-General.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.