Support Services Senior Officer (internal candidates only)

Contract

This is a IICA-1 contract. This kind of contract is known as International Individual Contractor Agreements. It is normally internationally recruited only. It's an external contract. It usually requires 2 years of experience, depending on education. More about IICA-1 contracts.

Background Information - Job-specific

Austria Multi-Country Office (AUMCO) The Austria Multi-Country Office (AUMCO) is part of the UNOPS Europe and Central Asia Region (ECR). Specifically, AUMCO aims to enable achievement of Agenda 2030 and the Paris Agreement through global programmes and tailored interventions in the Balkans, South Caucasus, and Central Asia, focused on: - Infrastructure - Procurement - Project Management (full service, back on track) - HR and Transactional Services - Grants Management - Technical and Advisory Services - Project Information

Uzbekistan Office Under the purview of AUMCO, the UNOPS Uzbekistan Office, established in Tashkent in October 2022 supports the Government of Uzbekistan’s development efforts in the country, through the provision of effective project management, infrastructure and procurement services. At present, the office has signed and has been implementing three engagements contributing to SGD3 (Good Health and Wellbeing), while actively working with the Government of Uzbekistan and development partners in diversifying its portfolio in line with the country’s development priorities including education.

Project Information

The UNOPS Uzbekistan Project Office currently has two ongoing projects both of which are major contributions to SDG3 (Good Health and Wellbeing).

The first project, “Support to Development of Oncology Services in Uzbekistan” is funded through a major loan from the Islamic Development Bank. UNOPS will support the Government of Uzbekistan in strengthening the preparedness of its national healthcare system and preventing and treating oncological cases in an effective and timely manner. By identifying, procuring, delivering, and operationalizing urgently needed medical, laboratory, radiological, and ICT equipment, the project will significantly contribute to improved access and quality healthcare services for local communities in 14 regional locations including Tashkent and throughout the country.

The second project is the “Uzbekistan COVID-19 Emergency Response Project” with the Republic of Uzbekistan's Sanitary and Epidemiological Welfare and Public Health Service (SES). Funded through two major loans from the Asian Development Bank and the Asian Infrastructure Investment Bank. In this project UNOPS will support the Government of Uzbekistan to upgrade up to 54 existing laboratory and treatment facilities across the country, procuring diagnostic equipment and supplies, and establishing an ICT system for monitoring the epidemiological situation to strengthen preparedness and resilience to the COVID-19 pandemic and other epidemics.

Please note that this position is open for UNOPS Internal Candidates only (i.e. ongoing ICA or Staff contract with UNOPS).

Functional Responsibilities

1. Operations - Coordinate Operations/Support Services of the Office, including HR, Finance, Logistical, Administrative and ICT Services - Support the Senior Operations Manager in establishing the management targets. Monitor their achievement. - Collaborate with relevant colleagues to identify the need, determine cost and support in planning all Office support services. - Monitor all aspects of operations to ensure compliance with corporate strategies, UNOPS rules, regulations, policies, and standards of accountability, ethics and integrity and achievement of results. Ensure proper implementation of standards and operating procedures - Monitor effectiveness of support services, to ensure optimum client service and satisfaction. Assist readjustment and improvements of the operations. - Seek relevant input in support, from e.g. Senior Operations Manager in place for the Multi Country Office, IPAS, and Practice Groups. - Coordinate Security related matters and ensure full compliance with UNOPS security standards and procedures. Implementation of the Business continuity plan.

2. Project planning and coordination support - Provide assistance and support to the project budget preparation, revisions and work planning. - Support goal setting, targets and performance standards for projects and recommend tools for monitoring, evaluation and auditing. - Provide assistance on project cost sharing, deployment of funds and closure. - Liaise with the Senior Operations manager in order to optimize service delivery and address any issues

3. Logistics - Assist in all logistics, asset management and procurement matters related to operations. Establishment and management of a vehicle pool for providing transportation services as required by the Office as well as to meet logistical needs - Development and implementation of a vehicle management and maintenance system in accordance with UNOPS vehicle management policy and procedures; - Repair and maintenance for all equipment including EDP equipment, communications equipment, vehicles and generators, etc. - Building management and maintenance activities

4. Finance - Support the Senior Operations Manager in preparation of the Office financial plan and budget. Ensure timely revisions and reallocation of funds. - Ensure compliance with the UNOPS/Financial Rules & Regulations and Finance procedures. - Monitor and track expenditure to ensure optimum and appropriate use of financial resources. - Compile financial reports and exception reports including investigating anomalies to resolve problems, reporting or recommending any action required to relevant stakeholders. - Coordinate the timely review, posting and closure of accounts. Certify/verify accuracy and compliance with standards of accountability framework. Submit/prepare mandated report on financial status. - Monitorall financial services (accounting, cash management, payments etc.) ensuring timeliness and compliance with standards of accountability and performance. - Monitor the Management Budget expenditures for the Office and ensure that LMDC (Locally Managed Direct Cost) is properly recovered, billed and spent in accordance with the applicable procedures.

6. Administration and Information Technology (ICT) - Ensure the timely and efficient delivery of all administrative services, (e.g. centralized project admin, premises and asset management, organizational and personnel security, travel and IT). - Full compliance of operations of the project office with UNOPS rules, regulations and policies, on administrative matters and supervision of the administrative team. - Assist the maintenance of a secure, reliable infrastructure environment for ICT and adequate planning for disasters and recoveries, supervision of the ICT Associate. - In close collaboration with AUMCO IT, support the maintenance of a secure and reliable ICT environment, including adequate plans for disaster recovery. - Coordinate the acquisition, maintenance, inventory, recording, verification and protection of project and administrative facilities/assets, including IT infrastructure, equipment and servers. - Support in identifying opportunities for leveraging the use of IT to enhance business operations and efficiency and to facilitate knowledge management, and information sharing.

7. Knowledge Management - Knowledge building and sharing with regards to management and operations in the Office, synthesis of lessons learnt/best practices, and sound contributions to UNOPS knowledge management initiatives. - Assist in developing tools and platforms for operations and data management, ensuring information and knowledge sharing with colleagues, clients and partners. - Implement a standard filling and naming protocol for all project and office documents.

8. Team Management - Facilitate the engagement and provision of high quality results and services of the team supervised through effective work planning, performance management, coaching, and promotion of learning and development. - Provide oversight, ensuring compliance by team members with existing policies and best practices.

Education/Experience/Language requirements

Education: - Master’s Degree or equivalent in Business Administration, Public Administration, Finance, Economics or related field. - A combination of a Bachelor's degree with an additional 2 years of relevant work experience may be accepted in lieu of the education requirements outlined above.

Experience: - A minimum of 2 years of progressively responsible experience in operations management in a large international organisation. - Some experience in the UN system organisations, preferably in a developing country, is desirable. - Working experience in a culturally diverse environment is a highly desirable. - Experience in Procurement is highly desirable.

Language Requirements: - Fluency in written and oral English is required - Knowledge of Russian/Uzbek is an asset

Contract type, level and duration

Contract type: ICA Contract level: I-ICA 1 (ICS-9) Contract duration: Open-ended, subject to organizational requirements, availability of funds and satisfactory performance.

For more details about the ICA contractual modality, please follow this link: https://www.unops.org/english/Opportunities/job-opportunities/what-we-offer/Pages/Individual-Contractor-Agreements.aspx

Competencies

Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.

Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles. Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role). Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries. Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements. Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving. Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Additional Information

• Please note that UNOPS does not accept unsolicited resumes.
• Applications received after the closing date will not be considered.
• Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments.
• UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of many diverse nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. UNOPS seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce.
• Qualified women and candidates from groups which are underrepresented in the UNOPS workforce are encouraged to apply. These include in particular candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities.
• We would like to ensure all candidates perform at their best during the assessment process. If you are shortlisted and require additional assistance to complete any assessment, including reasonable accommodation, please inform our human resources team when you receive an invitation.

Terms and Conditions

• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post.
• For retainer contracts, you must complete a few Mandatory Courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. For more information on a retainer contract here.
• All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.
• It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.