Specialist, Human Resources Information Systems

Contract

This is a P-3 contract. This kind of contract is known as Professional and Director staff. It is normally internationally recruited only. It's a staff contract. It usually requires 5 years of experience, depending on education.

Salary

The salary for this job should be between 127,053 USD and 166,365 USD.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

OBJECTIVE OF THE OFFICE/DEPARTMENT

This requisition is for employment at the Pan American Health Organization (PAHO)/Regional Office of the World Health Organization (WHO)

The Department of Human Resources Management (HRM) supports PAHO’s mission of working in and with countries towards the improvement of health and quality of life in the countries of the Americas through strategic, innovative and variable human resources practices, policies, programs and services to attract, engage and retain highly qualified, talented staff committed to excellence, mutual respect and trust.

DESCRIPTION OF DUTIES

Under the general supervision of the Director of Administration (AM) and the direct supervision of the Director, Human Resources Management (HRM), the incumbent is responsible for, but not necessarily limited to, the following assigned duties:

1. process improvements and associated automated solutions designed to enhance functionality, data quality, and overall efficiency;
2. Provide technical support for the efficient functioning of the PASB Management Information System (PMIS), by providing solutions to business areas; document business processes, identify goals and gaps, and translate this into technical requirements and solutions for PMIS enhancements and revisions, in close collaboration with business process experts (BPEs):
3. Develop interfaces and integrations between all components of PMIS; develop reports, KPIs and dashboards using PAHO’s corporate tools;
4. Examine human resources analytical reports and formulate quality control and data requirements for information systems; design, create, develop and deploy effective analytical tools;
5. Identify problems in existing systems and collaborate with the developer to resolve those problems, either by developing feasible modifications, developing methods of integrating existing systems, or developing new systems to optimize the availability of HR information in support of human resources planning;
6. Collaborate with senior staff of the Information Technology Services (ITS) to analyze manual HR-related processes and, where applicable, design and implement automated solutions to increase Human Resources Management (HRM) operational efficiency;
7. Work with relevant stakeholders to understand current and future demands and ensure that all HR systems are available to integrate with and support new programs, policies and requirements (e.g. i-Learn and Taleo);
8. Lead implementation of HR information systems projects; manage existing and new interfaces between the core HR system and other applications; oversee the management of systems data to ensure data integrity;
9. Review and evaluate Headquarters and Country Offices' HR management operations in order to recommend improved HR management procedures and practices to achieve and maintain accurate, efficient and timely updating of HR data; provide periodic reports to HRM Director on data integrity for purposes of resolving data errors promptly;
10. Develop and disseminate HR-related reports as requested for HRM Advisors, Executive Management, and others, as well as for official reporting to WHO, the UN Secretariat, and the International Civil Service Commission;
11. Assess the operational capability of the Department in terms of hardware, telecommunications and maintenance; make recommendations to Information and Technology Services (ITS) to implement changes required to ensure effective and timely processing capabilities;
12. Identify the training requirements of the HRM staff in the use of computer-based systems; present or assist in conducting such training;
13. Participate in preparing responses to internal and external audit enquiries requiring HR analytical data;
14. Advise the HRM Director on all aspects of the implementation and maintenance of an effective HR information systems; assist the HRM Director in preparing presentations for Executive Management or Governing Bodies;
15. Participate in the development, implementation, monitoring and reporting of Human Resources Management department's biennial work plan (BWP);
16. Assist HR Advisors in the process of deployment of new technology in different HR functional areas (for example, i-Learn, Recruitment module, etc.) and its integration into the daily operations of the department;
17. Assist in the review, testing and implementation of PMIS system changes and upgrades. Collaborate with functional and technical staff to coordinate application of upgrades or fixes. Maintain HRIS system configuration data and document process and results;
18. Provide support for PMIS and other HRIS including researching and resolving problems, unexpected results or process flaws; perform system administrative roles; recommend solutions or alternate methods to meet requirements;
19. Perform other related duties, as assigned.

REQUIRED QUALIFICATIONS

Education****:

Essential: A bachelor’s degree in computer science, information systems, systems engineering, or in any other field related to the functions of the post from an accredited university.

In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO, only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. PAHO will also use the databases of the Council for Higher Education Accreditation http://www.chea.org and College Navigator, found on the website of the National Centre for Educational Statistics, https://nces.ed.gov/collegenavigator to support the validation process.

Experience****:

Essential: Seven years of combined national and international experience in systems design, implementation and maintenance with a focus on business process analysis and project management.

Desirable: Experience in core HR systems development and/or Workday Human Capital Management (HCM) experience would be an asset.

SKILLS****:

PAHO Competencies:

• Overall attitude at work****: Maintains integrity and takes a clear ethical approach and stance; demonstrates a commitment to the Organization’s mandate and promotes the values of the Organization in daily work and behavior; is accountable for work carried out in line with own role and responsibilities; is respectful towards, and trusted by, colleagues and counterparts.
• Teamwork****: Collaborate and cooperate with others. - Creates team spirit; promotes collaboration and open communication in the team; proactively supports others; welcomes team responsibilities and drives team results; promotes knowledge sharing in the team. Proactively identifies conflicts and facilitates their resolution in a respectful manner; tactfully resolves conflicts between or with others and takes action to reduce any possible tension; effectively builds a rapport with individuals and teams, establishing good personal and professional relationships, as well as minimizing risk of potential conflict.
• Respecting and promoting individual and cultural differences****: Relate well to diversity in others and capitalize on such diversity - Treats all people with dignity and respect. Relates well to people with different cultures, gender, orientations, backgrounds and/or positions; examines own behavior to avoid stereotypical responses; considers issues from the perspective of others and values their diversity.
• Communication****: Express oneself clearly when speaking/Write effectively/Listen/Shares knowledge - Foresees communication needs of audience and targets message accordingly. Facilitates open communication; encourages others to share their views openly and takes time to understand and consider their views. Writes down ideas in a clear, structured, logical and credible way; drafts and supports the development of guidelines, policies and procedures. Shares relevant information openly and ensures that the shared information is understood; considers knowledge sharing as a constructive working method and demonstrates awareness of the Organization.
• Producing Results: Deliver quality results/Take responsibility - Prioritizes work, monitors own progress against objectives and adapts plans as required; communicates adjustments as necessary. Acts proactively and stimulates action as needed; handles problems effectively and constructively. Produces high-quality results and workable solutions that meet clients’ needs. Works independently to produce new results and sets own time lines effectively and efficiently. Shows awareness of own role and clarifies roles of team members in relation to project’s expected results. Makes proposals for improving processes as required and takes responsibility for own work and/or actions, as necessary. Demonstrates positive attitude in working on new projects and initiatives. Demonstrates accountability for own success, as well as for errors; learns from experience.
• Moving forward in a changing environment****: Propose change/Adapt to change - Actively supports Organizational change initiatives and demonstrates personal commitment to them, including when faced with new demands; proposes workable solutions to challenging situations. Engages in positive responses to a changing environment and promotes workable solutions to achieve own and team’s results. Welcomes, and actively seeks to apply, new ideas, approaches and working methods and technologies in order to improve own and/or team’s work processes and results; demonstrates commitment to Organizational change initiatives.

Technical Expertise:

• Proven technical skills in systems analysis, software development, systems documentation and management of systems development projects.
• Thorough knowledge and skills in information systems design, translating concepts and ideas into user requirements to be forwarded for programming; ability to lead or function within a business process team focused on human resources information systems.
• Significant experience in IT project management including initiatives with multiple platforms, processes, and cross–functional teams including external team members.
• Thorough understanding of administrative business processes such as Budget, Accounting, Payroll, Finance, Human Resources, and Procurement. Skills in specific products should include Enterprise Resource Planning (ERP) such as Workday, SAP, Oracle or similar. In addition: Business process analysis, MS Office 365 and cloud technologies.
• Expertise in the design and development of automated systems and in current technology for systems development across a diverse set of platforms (e.g. PCs, LANs, and mainframes).
• Strong analytical and trouble shooting skills to assess the impact of modifications to computerized HR systems, assess the internal control requirements, identify satisfactory solutions to data or processing problems, and plan, coordinate and execute implementation of such solutions.
• Strong professional oral and written skills, including the development of reports, oral presentations, and technical/persuasive documents for consideration at the highest level of the Organization.

Languages:

Very good knowledge of Spanish or English with a working knowledge of the other language. Knowledge of French and/or Portuguese would be an asset.

IT Skills:

Demonstrated ability and skills using MS Windows and office 365 applications including SharePoint, Power BI and DevOps. Demonstrated abilities with cloud solutions involving serverless applications/compute, cloud software architecture and Software as a Service (SaaS). Knowledge in Azure environment would be an asset. Knowledge of Business Intelligence and Data Analytics technical architectures. Design and implementation of reporting and analytical solutions. Business Processes analysis and modeling. Ability to engineer and design solutions across the enterprise architecture and across diverse technologies.

REMUNERATION

Annual Salary****: (Net of taxes)

USD$62,692.00 post adjustment

Post Adjustment****: 54.1% of the above figure(s). This percentage is to be considered as indicative since variations may occur each month either upwards or downwards due to currency exchange rate fluctuations or inflation.

ADDITIONAL INFORMATION

This vacancy notice may be used to fill other similar positions at the same grade level****.

Any appointment/extension of appointment is subject to PAHO Staff Regulations, Staff Rules and e-Manual.

For information on PAHO please visit: http://www.paho.org

PAHO/WHO is an ethical organization that maintains high standards of integrity and accountability. People joining PAHO are required to maintain these standards both in their professional work and personal activities.

PAHO/WHO also promotes a work environment that is free from harassment, sexual harassment, discrimination, and other types of abusive behavior. PAHO conducts background checks and will not hire anyone who has a substantiated history of abusive conduct.

PAHO/WHO personnel interact frequently with people in the communities we serve. To protect these people, PAHO has zero tolerance for sexual exploitation and abuse. People who commit serious wrongdoing will be terminated and may also face criminal prosecution.

PAHO/WHO is committed to workforce diversity. PAHO/WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.

PAHO/WHO offers an attractive compensation package including an annual net salary and post adjustment, which reflects the cost of living in a particular duty station and exchange rates (subject to mandatory deductions for pension contributions and health insurance). Other benefits include: 30 days annual leave, dependency benefits, pension plan and health insurance scheme. Benefits for internationally recruited staff may include home leave, travel and removal expenses on appointment and separation, education grant for dependent children, assignment grant and rental subsidy.

Candidates appointed to an international post with PAHO are subject to mobility and may be assigned to any activity or duty station of the Organization throughout the world.

All applicants are required to complete an on-line profile to be considered for this post.

Candidates will be contacted only if they are under serious consideration. A written test and/or interview will be held for this post. The post description is the official documentation for organization purposes.