Service Mapping Officer, Refugee.Info Greece

Job Description

Major Responsibilities

- Identify service providers through field visits, information from field teams, coordination meetings, working groups, desk research, social media, referral pathways, user surveys/FGDs, etc. - Develop tools such as new service entry form, service entry update template, and new service provider agreement. - Communicate with service providers on a continuous basis to ensure accuracy and consistency of information on the service map. - Maintain ongoing communication with Signpost Product Manager on site strategy, features, and issues. - Act as a first line of defence for bugs and issues with the site and actively solicit feedback from users or office staff. - Coordinate with other actors mapping services to avoid duplication of efforts. - Send the draft (preview) entry to the service provider for confirmation and ask for clarification where necessary. - Conduct regular field visits when feasible to verify services offered and capture any access barriers. - Reviewing the content and design of the service map on an ongoing basis. - Work closely with Senior Content Development and Signpost Digital Community Liaisons who are in direct touch with users to verify service information. - Conduct training for service providers on how to use the service map and solicit feedback from providers. - Establish professional and trusting relationships with service providers and create strong links with them, especially with migrant and refugee associations; - Other duties as assigned by the supervisor to enable and develop the project.

Position Reports to: Refugee.Info Program Manager

Qualifications

- Previous experience with CMS systems - Self-starter — must be productive with minimal direction and flexible to sudden changes in requirements - High level of attention to detail. - Clear and consistent communication style. - Experience in User Centered Design a plus. - Fluency in Greek and English is required. Knowledge of French, Arabic, Farsi, Urdu is considered as an advantage. - Understanding of the refugee context in Greece and of the needs of the served population; - Knowledge of Microsoft Excel essential - Understanding of Cloud Share platforms such us BOX, DropBox, OneDrive - High level use of English language - Knowledge of Forms Creation such as PDF Form desired but not essential - Familiarity using communication tools such as Microsoft Teams, Zoom