Service Mapping Officer, Refugee.Info Greece

Conduct service mapping and maintain relationships with providers.

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IRC - The International Rescue Committee

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Athens (Greece)

Communications & PR

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Overview

Conduct service mapping and maintain relationships with providers.

You have:

Previous experience with CMS systems
Self-starter — must be productive with minimal direction and flexible to sudden changes in requirements
High level of attention to detail
Clear and consistent communication style
Experience in User Centered Design a plus
Fluency in Greek and English is required
Knowledge of French, Arabic, Farsi, Urdu is considered as an advantage
Understanding of the refugee context in Greece and of the needs of the served population
Knowledge of Microsoft Excel essential
Understanding of Cloud Share platforms such as BOX, DropBox, OneDrive
Knowledge of Forms Creation such as PDF Form desired but not essential
Familiarity using communication tools such as Microsoft Teams, Zoom

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Details

Job Description

Major Responsibilities

- Identify service providers through field visits, information from field teams, coordination meetings, working groups, desk research, social media, referral pathways, user surveys/FGDs, etc. - Develop tools such as new service entry form, service entry update template, and new service provider agreement. - Communicate with service providers on a continuous basis to ensure accuracy and consistency of information on the service map. - Maintain ongoing communication with Signpost Product Manager on site strategy, features, and issues. - Act as a first line of defence for bugs and issues with the site and actively solicit feedback from users or office staff. - Coordinate with other actors mapping services to avoid duplication of efforts. - Send the draft (preview) entry to the service provider for confirmation and ask for clarification where necessary. - Conduct regular field visits when feasible to verify services offered and capture any access barriers. - Reviewing the content and design of the service map on an ongoing basis. - Work closely with Senior Content Development and Signpost Digital Community Liaisons who are in direct touch with users to verify service information. - Conduct training for service providers on how to use the service map and solicit feedback from providers. - Establish professional and trusting relationships with service providers and create strong links with them, especially with migrant and refugee associations; - Other duties as assigned by the supervisor to enable and develop the project.

Position Reports to: Refugee.Info Program Manager

Qualifications

- Previous experience with CMS systems - Self-starter — must be productive with minimal direction and flexible to sudden changes in requirements - High level of attention to detail. - Clear and consistent communication style. - Experience in User Centered Design a plus. - Fluency in Greek and English is required. Knowledge of French, Arabic, Farsi, Urdu is considered as an advantage. - Understanding of the refugee context in Greece and of the needs of the served population; - Knowledge of Microsoft Excel essential - Understanding of Cloud Share platforms such us BOX, DropBox, OneDrive - High level use of English language - Knowledge of Forms Creation such as PDF Form desired but not essential - Familiarity using communication tools such as Microsoft Teams, Zoom

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Potential interview questions

How do you manage your time and prioritize tasks when working with minimal direction?	This question assesses your ability to work independently and your time management skills.	Discuss your approach to setting priorities and managing deadlines, providing specific examples.
Can you give an example of how you handled a communication issue with a service provider?	The interviewer wants to understand your communication skills and problem-solving abilities.	Pro members can see the explanation.
What methods do you use to ensure accuracy in the information you provide?	Pro members can see the explanation.	Pro members can see the explanation.