Senior Youth Programs Caseworker
Coordinate client services and support self-sufficiency.
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Overview
Coordinate client services and support self-sufficiency.
You have:
- Bachelor’s degree in social work or related field of study preferred; related work experience may be substituted.
- Minimum of 2 years’ experience in community-based services, social services, education and/or humanitarian relief required.
- Experience working with refugee and/or immigrant populations strongly preferred.
- Fluent in English, both spoken and written; proficiency in language(s) spoken by IRC’s clients is desired, including Dari, Farsi, and/or Pashto.
- Valid driver’s license and access to a personal, insured vehicle.
- Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research and problem-solving purposes.
- Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
- Attention to detail and accuracy in work product.
- Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
Major Responsibilities:
Responsibilities include, but are not limited to:
- Coordinate timely pre- and post-arrival services to ensure each client has living essentials such as housing, food, medical care, and access to transportation, and is oriented to their new environment. - Conduct intake services with clients to assess needs. Develop self-sufficiency plans and timelines in partnership with each client. Provide individualized support through direct services, referrals, and advocacy. - Assess and monitor client progress to support their attainment of established goals, address challenges, and to ensure that available resources are utilized. - Detail each client interaction in accordance with program requirements. Input client information in database(s) and assist with tracking and reporting as needed. - Independently handle escalated cases and provide guidance and support to others as requested (i.e. IRC clients outside of their assigned caseload) - Collaborate effectively with coworkers and partner organizations. Build and maintain relationships with area service providers for the benefit of clients. Fulfill and track deliverables for any additional school integration activities funded outside of Reception and Placement. - Use personal, insured vehicle and/or public transportation (where available) to travel and transport clients and materials as needed throughout the service delivery area. - May train and lead the activities of volunteers and interns on school enrollment processes and other . - Promote and actively participate in initiatives and efforts to build team engagement, inclusion and cohesion in IRC Oakland. - Foster ongoing learning, honest dialogue and reflection to strengthen safeguarding and to promote IRC values and adherence to IRC policies. - Other duties as assigned.
Job Requirements:
Education: Bachelor’s degree in social work or related field of study preferred; related work experience may be substituted.
Work Experience:
- Relevant professional experience in human services field required; minimum of 2 years’ experience in community-based services, social services, education and/or humanitarian relief required. - Experience working with refugee and/or immigrant populations strongly preferred.
Demonstrated Skills & Competencies:
- Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships. - Demonstrated success working and communicating effectively in a multi-cultural environment. - Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively. - Attention to detail and accuracy in work product. - Independent decision-making capacity - Proven ability to understand and harness complex systems in order to be an effective client advocate. - Fluent in English, both spoken and written; proficiency in language(s) spoken by IRC’s clients is desired; including Dari, Farsi, and/or Pashto. - Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research and problem-solving purposes. - Valid driver’s license and access to a personal, insured vehicle.
Working Environment:
- A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.
Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.
Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
US Benefits: The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.
In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12 month time period.
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Qualifications
Potential interview questions
| Can you describe a time when you successfully helped a client overcome challenges? | This question assesses your problem-solving and client advocacy skills. | Provide a specific example where you identified a challenge and implemented an effective solution. |
| How do you approach building relationships with clients from diverse backgrounds? | The interviewer wants to understand your multicultural communication skills. | Pro members can see the explanation. |
| Describe an instance when you had to make an independent decision in a challenging situation. | Pro members can see the explanation. | Pro members can see the explanation. |
| What strategies do you use to manage multiple client needs simultaneously? | Pro members can see the explanation. | Pro members can see the explanation. |
| Can you provide an example of how you tracked a client's progress and adjusted their plan as needed? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 2 years ago
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Updated 1 year ago
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Source:
rescue.org
