Senior HR Manager - Tripoli

IRC - The International Rescue Committee

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Job Description

The International Rescue Committee responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, IRC offers life-saving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in more than 40 countries and in 22 U.S. cities, IRC restores safety, dignity and hope to millions who are uprooted by conflict or disaster. IRC leads the way from harm to home.


The humanitarian situation in Libya has deteriorated since the 2014 civil war. According to the United Nations 2018 Humanitarian Needs Overview, 1.1 million people require lifesaving humanitarian assistance and protection, including an estimated 170,000 internally displaced persons (IDPs), 401,000 migrants, refugees and asylum seekers, and 376,000 vulnerable host community. In September 2016, the IRC launched an emergency program in Misrata, Libya that provided medical care, medicines, and medical supplies in hospitals and primary health care centers (PHCCs). Since then, the IRC has expanded its programming to also include the provision of GBV prevention and response services and protection monitoring. The IRC’s programming has also been further expanded to Sirte and Tripoli. The IRC envisages a humanitarian program in Libya targeting refugees, migrants and other war affected populations, with interventions designed to save lives and relieve humanitarian suffering, with a focus on health care and protection services.

Job Summary

Reporting to the HR Director, the role ensures the delivery of HR service for Libya Country Program liaising closely with field offices on HR issues. Managing HR Officers in Misrata and Tripoli, the Sr. HR Manager will provide detailed advice and problem resolution on complex and sensitive policy interpretation and procedural issues across a wide range of HR processes such as ER issues, processing of the payroll and associated benefits and statutory obligations, maintaining HR records, supporting the performance management system and targeted learning and development initiatives as well as other HR projects. The Senior HR Manager will be responsible for evaluating areas of risk related to HR and taking the lead in finding solutions as needed.

Under the support of the HR Director, the Sr. HR Manager will actively participate in development and roll out of global HR initiatives and review of local HR policies and procedures.

Major Responsibilities

Performance Management, employee relations and Onboarding

- Partner with team leaders and employees in supporting implementation of organizational goals and activities through recruitment, talent management and learning and development - Provide guidance and advice to all team leaders on HR matters within the HR cycle - Manage ER work including dispute resolutions, disciplinary actions, complaints, and redundancy. - In partnership with HR Director, ensure strong performance management processes; follow up on all performance management evaluations ensuring that all new employees receive goals within 30 days and that this is done in a timely and professional manner. - Work with HR Director to respond to and where appropriate investigate all misconduct complaints and ensure investigation protocols are performed to a high standard and consistently checked for their relevance and standards. - Provide oversight for on-boarding and orientation ensuring new and transfer employees are welcomed, engaged and learn orientation material - Carry-out daily HR-related administrative duties such as updating contracts, generating employee reports and executing compliance-related activities with all existing legal and government reporting requirements. - Lead exit management procedure to ensure seamless and positive transition for departing employee - Serve as the primary source of HR knowledge in response to employee and/or supervisor requests, be well versed in IRC Global HR Policies, and provide weekly, monthly and quarterly HR metrics as required. - Spearhead internal staff communications, team-building and employee engagement activities.

Line manage the HR Team

· Ensure filing system is at all times up to date, fit for purpose, containing relevant and accurate information

· Ensure all HR data is inputted in a timely manner, is correct, and updated regularly

· Ensure payroll and payroll records are correct and that payroll tasks are delivered accurately and in timely manner

· In coordination with HR Director – implement learning and development programs and oversee HR related training such as security training/performance review trainings

· Participate in the implementation of specific procedures and guidelines to help align the workforce with the strategic goals of the organization.

· Act as the focal person for all benefits inquires, submit monthly reports where needed and ensure all staff are enrolled to the schemes upon hire, delegate benefits administration as appropriate

· Manage and capacity build HR staff including day to day management; support and coaching/training. This focusing particularly on the HR competencies required for a complex programme at all opportunities role modelling best practice

· Ensure that the HR team is working in a harmonized manner with consistency among application of policy throughout all offices, and identify and implement mechanisms to ensure cooperation, communication, and teamwork

Key Working Relationships:

Position Reports to: HR Director

Position directly supervises: Senior HR Officer in Misrata and HR officer in Tripoli

Other Internal and/or external contacts:

Internal: All staff and departments with Libya offices

External: Relevant stakeholders, lawyer, Ministry of Labor, Social security and tax offices.


- University studies/ Higher education in Human Resources, Business administration or related field.

- 4 to 5 years of experience in human resources; 2-3 years in a similar role. Professional experience with INGOs/NGOs and/or international experience is a plus; interest in humanitarian field is preferred.

- Proven sense of professional discretion, integrity, and ability to manage situations diplomatically and to effective resolution.

- Strong management, interpersonal and negotiation skills and a demonstrated ability to promote harmonious/cohesive teamwork, in a cross-cultural context.

- Diplomatic and strong acumen in establishing positive working relationships with employees and all other stakeholders to maximize cooperation and productivity.

- Excellent presentation and training skills

- Proven track record in developing capacity of staff

- The ability to work under pressure and with employees from all levels.

- Ability to communicate in English and Arabic clearly both verbally and in writing and with all levels of staff, including at a distance

- Skills in IT and numeracy for reporting and benefits calculations

- Working knowledge of Libyan labor law is required.

- Proven ability to plan, organise and prioritise work and not lose sight of strategic priorities.

- Experience of salary benchmarking and pay positioning.

- Travel: 10 - 25% of time spent in the field in Misrata & Tripoli and new locations

Added 7 months ago - Updated 6 months ago - Source: