Refugee Support Services (RSS) Intern (Unpaid)

Human Resources

Overview

Assist clients with needs assessment and case management services.

You have:

• Prior experience or demonstrated interest working with refugee or immigrant populations.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Excellent interpersonal and communications skills.
• Ability to take initiative and work independently on assigned tasks.
• Strong problem-solving skills and client service orientation.
• Good time management and organizational skills.
• Strong attention to detail.
• A positive attitude and ability to adapt to a dynamic work environment.
• Commitment to maintain client confidentiality.
• Fluency in Spanish, Haitian Creole, Ukrainian or Portuguese highly desired.
• Ability to work a hybrid schedule including scheduled in-person workdays.
• Proficient in Microsoft Office applications including Word, Excel, Outlook, and Teams.

RESPONSIBILITIES:

- Assist the RSS Caseworker to conduct new client intakes to assess needs and develop and implement self-sufficiency plans over agreed timeframes with each client. - Assist with individualized case management support to each client through direct services, referrals, and advocacy. - Conduct outreach calls to clients to monitor progress, understand challenges and ensure available resources are utilized. - Assist with scheduling client appointments. - Document all client interactions in internal database and tracking tools in accordance with program requirements. - Assist with interpretation for the RSS Caseworker and other members of the Refugee Support Services team, as needed. - Other related duties as assigned.

LEARNING OBJECTIVES:

1. Gain hands-on experience and on-the-job training to provide direct services to a large and diverse client caseload of newcomer families. 2. Gain experience working in an office environment both virtually and in-person and participate in IRC trainings or other learning and development opportunities. 3. Learn about the IRC’s US Program and specifically the case management services offered to newcomers.

Qualifications REQUIREMENTS:

- Prior experience or demonstrated interest working with refugee or immigrant populations. - Demonstrated success working and communicating effectively in a multi-cultural environment. - Excellent interpersonal and communications skills. - Ability to take initiative and work independently on assigned tasks and a high-degree of comfort working in an external-facing, client support role. - Strong problem-solving skills and client service orientation including the ability to be resourceful and creative to address client needs. - Good time management and organizational skills. - Strong attention to detail. - A positive attitude and ability to adapt to a dynamic work environment. - Commitment to maintain client confidentiality. - Fluency in Spanish, Haitian Creole, Ukrainian or Portuguese highly desired. - Ability to work a hybrid schedule including scheduled in-person workdays. - Proficient in Microsoft Office applications including Word, Excel, Outlook, and Teams.

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Potential interview questions

Added 3 years ago - Updated 1 year ago - Source: rescue.org