Refugee Cash Assistance Referral Specialist

The mission of the International Rescue Committee (IRC) is to help people whose lives and livelihoods are shattered by conflict and disaster to survive, recover and gain control of their future. Founded in 1933, the International Rescue Committee (IRC) is a leading nonsectarian, voluntary organization providing relief, protection and resettlement services for refugees and victims of oppression. For over 25 years our Phoenix office has provided a range of services including resettlement and economic empowerment services, immigration, community gardening, case management for victims of trafficking and other immigrants as well as asylum seekers through services at the Welcome Center.

Our strength and success lie within our core values of Service, Accountability, Equality, and Integrity. We are strongly motivated by our clients and are dedicated to delivering high-impact and quality programs.

Job Summary

The Refugee Cash Assistance (RCA) Referral Specialist coordinates referrals to the Public Private Partnership (PPP) cash assistance program The RCA Referral Specialist is required to be present in the office for open office hours on Mondays, Wednesdays, and monthly card distribution days. The RCA Referral Specialist will work across office teams to ensure participant success and continued understanding of program rules.

Major Responsibilities:

- Coordinate internal referrals to the PPP services from eligible case management programs. - Ensure accurate and on time paperwork completion. - Confirm that PPP referrals are submitted within 30 days of client Arizona entry. - Provide technical assistance to case management staff and potential clients regarding application and enrollment eligibility for Temporary Assistance for Needy Families (TANF), Two Parent Employment Program (TPTEP), and other Arizona Department of Economic Security (AZDES) programs. - Coordinate referrals to external services such as English language instruction, Refugee Supportive Services (RSS), Intensive Case Management (ICM), as needed. - Coordinate the completion of employment tasks on a monthly basis. - Maintain a caseload of internal referrals and ensure that clients receive appropriate case management services. - Work as part of a cross-department team to provide comprehensive, trauma-informed, strength-based services to IRC clients through coordination of cases and effective communication between team members and departments. - Participate in all program meetings, staff development and wellness activities and fully engages as a member of the team. - Attend all required state trainings and meetings. - Follow all IRC policies, procedures and protocols including adherence to the IRC Way and Child Safeguarding. - Other duties as assigned.

Job Requirements:

- A minimum of one-year direct casework experience. - Fluency in written and spoken English, bilingual ability preferred in Swahili, Kinyarwanda, Arabic, Farsi, French, Spanish or other refugee/immigrant language used in Arizona. - Cross-cultural understanding and strong communication, both written and verbal. - Lived experience as refugee or immigrant. In lieu of lived experience, experience working with refugees and/or immigrants or experience working cross-culturally - Ability to prepare accurate and timely reports, document client interactions and services and maintain updated and accurate case files. - Computer proficiency with an emphasis on Microsoft Office applications (Word, Excel, Teams, Outlook). Proven experience in web-based data entry systems, with database experience strongly preferred. - Highly organized self-starter with proven success prioritizing multiple tasks, making critical decisions, and delivering results in a fast-paced environment with stringent deadlines - Strong attention to detail with the ability to prioritize and manage time effectively. - Must have a valid driver’s license, active insurance policy, access to reliable transportation and the ability to travel regularly throughout the service delivery area for home visits, and visits to other agencies or service providers. - In accordance with Arizona State Law, must possess or be eligible to receive a fingerprint clearance card.

Working Environment:

- A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities. - May require occasional weekend and/or evening work.

Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Professional Standards: The IRC and IRC staff must adhere to the values and principles outlined in IRC Way – Global Standards for Professional Conduct. These are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti-Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

Qualifications Update