Intensive Case Management Program Manager

Major Responsibilities:

Responsibilities include, but are not limited to:

- Effectively manage the development, implementation, compliance, and completion of all service grants and contracts. - Oversee the Preferred Communities Intensive Case Management (ICM). - Manage program budgets and expenses to ensure costs are maintained within allocated budgets. - Accountable for ensuring accurate and timely reporting of services and programmatic data to donors and relevant parties. - Cultivate partnerships with internal and external stakeholders, including partner agencies and service providers. - Coordinate closely with colleagues to support seamless delivery of services to clients utilizing a client-centered service model. - Report regularly to leadership on activities, results, and potential areas of concern. - Manage a team in accordance with IRC’s People Manager Standards. Train and coach staff in all aspects of programs responsibilities. - Develop, implement, and train others in internal program policies and procedures. - Collaborate with program leads from other departments to encourage internal referrals - Represent the resettlement team in conferences, working groups and other contexts. - Facilitate interdepartmental communication and information sharing for monthly newsletters, program reports, etc. - Other duties as assigned.

Job Requirements:

Education: Bachelor’s degree required, preferably in social work or related field. Advanced degree preferred.

Work Experience:

- Minimum of five years of related professional experience. - Experience working with refugee and/or immigrant populations strongly preferred. - Experience managing a team of direct service providers strongly preferred.

Demonstrated Skills & Competencies:

- Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships. - Demonstrated ability to promote an organizational culture that reflects IRC’s core values of service, accountability, integrity, and equality. Ability to lead in a way that recognizes that IRC’s work is best accomplished through the true collaboration of individuals from many cultures with a great variety of skills and perspectives. - Demonstrated success working and communicating effectively in a multi-cultural environment. - Self-starter with excellent problem-solving skills combined with the proven ability to prioritize duties and manage time effectively. - Attention to detail and accuracy in work product. - Fluent in English, both spoken and written; proficiency in language(s) spoken by IRC’s clients is desired. - Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools. - Valid driver’s license and access to a personal, insured vehicle preferred. - In accordance with Arizona State Law, must possess or be eligible to receive a fingerprint clearance card.

Working Environment:

- A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities. - May require occasional weekend and/or evening work.

Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

Qualifications Update