Refugee Cash Assistance Program Coordinator

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IRC - The International Rescue Committee

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Job Description

Job Overview

Under the direction of the Economic Empowerment Manager, the Refugee Cash Assistance (RCA) Program Coordinator provides leadership and supervision to RCA Program Specialists who evaluate potential participants for admission into the RCA Program, confirm participant eligibility on an ongoing basis, and determine how much their monthly benefit should be, perform document eligibility reviews, close cases out of the program and complete regular file inspection of eligibility materials. The RCA Program Coordinator oversees the ORR funded Refugee Cash Assistance program including client eligibility and enrollment, client payments, case management, income verification, mandatory narrative and quantitative reporting, and client compliance and file closures. They will coordinate rent planning, budgeting, and cash assistance administration through Refugee Cash Assistance (RCA) and where needed loca Emergency Rental Assistance Program (ERAP) as well as Temporary Assistance for Needy Families (TANF) . Working closely with all departments, the Cash Assistance Coordinator facilitates timely access to cash assistance while clients pursue economic self-reliance. With the support of the Economic Empowerment Manager, the Cash Assistance Coordinator will work closely with the Resettlement Manager and Caseworkers, Public Benefits team, Health team, Employment Specialists, Financial Capability Coordinator, Education Supervisor, and other colleagues to ensure proactive rent planning, household budget creation, client education to inform cash enrollment program decision making, and ongoing cash assistance administration. Major Responsibilities

Funder Management

- Ensure program goals are met - Serve as point person for Idaho Office for Refugee inquiries and communications - Prepare narrative and quantitative reports including reconciliation of monthly request for reimbursement reports - Prepare files and participate in IOR and ORR monitoring - Other duties as assigned

Program Management

- Serve as technical expert and provide guidance on program compliance and reporting - Train and supervise support staff - Oversee client eligibility and enrollments - Develop a comprehensive understanding of direct assistance and cash assistance programs including the Reception & Placement Program (R&P), Afghan Placement Assistance Program (APA), Refugee Cash Assistance (RCA), Matching Grant (MG), and Temporary Assistance for Needy Families (TANF) programs. - Work with and in cooperation with RSS Employment Services team and Casework Supervisors to continuously identify and assess client eligibility for cash programs - Follow up with participants regularly and ensure that contact records and data required for program eligibility and reporting purposes are collected and recorded accurately and timely, in both case files and in the Efforts to Outcomes (ETO) database, in accordance with program requirements. - Oversee case management and address client non-compliance when necessary - Collaborate with other programs to provide fluid services and ensure compliance - Monitor compliance of program rules by all participants as a whole by compiling and reviewing monthly compliance reports of RSS Employment outcomes - Implement changing policies and forms from IOR as needed - Complete monthly income verifications and request payments in Integra - Work closely with colleagues in casework, education, and employment services to ensure clients receive appropriate employment training and meet the workforce development requirements of their respective cash programs.

Coaching Services

- Under the direction of the Economic Empowerment Program Manager, establish monthly direct assistance schedules. - Work closely with clients, caseworkers, and employment specialists to develop individualized client budgets that help clients to develop a nuanced understanding of assistance they will have access to and the pathway leading to early self-sufficiency. - Conduct additional assessments and update rent plans and budgets for each client on cash programs on a regular basis. - Build rapport with clients through verbal and non-verbal communication, employing motivational interviewing techniques to support their progress toward identified goals. - Support gender equality and promote full participation of women and girls in programs and services.

Quality Assurance and Compliance

- Ensure all data recording in the Statewide Refugee Information System is timely and accurate including client enrollments, waivers, payments, payment reductions, and file closure. - Perform administrative tasks, including maintaining accurate and timely case notes, updating client case files per program requirements, filing documentation, and completing data entry in the Efforts to Outcomes (ETO) and SRIS databases. - Conduct regular file reviews and support ongoing quality assurance for cash program case file documentation. - Respond to monitoring and audit requests, in consultation with the Economic Empowerment Manager and the Finance team. - Work with the Economic Empowerment Manager to establish necessary data collection systems.

Key Working Relationships:

Position Reports to: Economic Empowerment Manager

Indirect Reporting: Resettlement Services Manager, Idaho Office for Refugees

Job Requirements

Relevant degree with at least one year of related work experience and prior work in refugee resettlement or another direct service capacity serving refugee or immigrant populations;

· Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.

· Demonstrated success working and communicating effectively in a multi-cultural environment.

· Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively.

· Attention to detail and accuracy in work product.

· Experience supervising staff, including coaching, conducting formal performance evaluations, and participating in all phases from recruitment to separation.

· Familiarity with R&P, APA, Matching Grant, Office of Refugee Resettlement (ORR) and other resettlement programs preferred.

· Proficient in general office software, e.g., MS Word, Excel, Outlook, internet applications and database systems.

· Fluent in English, both spoken and written; proficiency in language(s) spoken by client group is desired.

· Superior attention to detail, ability to navigate complexity, time management, and organizational skills.

· Valid driver’s license and access to a personal, insured vehicle

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Working Environment

· Must be based in the service delivery area.

· A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined. May require occasional weekend and/or evening work.

· Must have a valid driver’s license with legally required insurance. Position will require using own transportation within service delivery area. Mileage reimbursement available.

COVID-19 Vaccination Requirement****: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires candidates who are selected for interview to furnish proof of vaccination against COVID-19 in order to be considered for this position.

Commitment to Diversity and Inclusivity****: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.#LI-GR1

Qualifications

Added 1 year ago - Updated 11 months ago - Source: rescue.org