Protection Case Management Officer

Contract

This is a DRC - National contract. More about DRC - National contracts.

The overall purpose of the role:

The Protection Officer (Case Management Officer) has overall responsibility for case management and Special Needs Fund support in their area of operation for people with special needs. Your main duties

Responsibilities:

• Supervise Protection Assistants (Case Workers) including provision of technical guidance for best practice case management service provision.
• Ensure that case management assistants provide general protection case management services in compliance with best-practice and international standards in protection response (including DRC case management SOPs)
• Ensure and oversee those specialized needs, including Child Protection Case Management and GBV Case Management, are referred to specialized service providers, and that at all times caseworkers are safeguarding the safety and respect of the survivor, in addition to the confidentiality of his/her information and his/her right to access services without any discrimination.
• Oversee the delivery of the Special Needs Fund cash-for-protection support, ensuring that support is tailored for identified protection needs, and all documentation and financial reporting requirements are followed.
• Remain abreast of SOPs and best practices in the field, on the national and global level.
• Maintain oversight of case management data and reporting to supervisor.
• Participate in case conference meetings (including inter-agency case conferences) for high-risk cases and/or complex cases as needed.
• Participate in Best Interest Assessment and Determination meetings as necessary and advocate for the best interest and safety of the child.
• Ensure efficient coordination between the different DRC Protection sections and sectors, particularly between the case management assistants, community-based protection assistants and legal officers.
• Facilitate the cases referred from other agencies and allocate those cases among case management assistants.
• Ensure provision of feedback regarding actions taken to other agencies, when necessary and appropriate considering confidentiality requirements
• Monitor staff working hours, complete performance review with staff, ensure respect for DRC Code of Conduct.
• Train all newly recruited case management assistants on the case management process, the relevant SOPs and the data filing and storing procedures. Ensure continuous on the job coaching and mentoring.
• Manage recruitment of directly supervised positions (preparation of recruitment request, shortlisting, interviews, tests) in collaboration with the Protection Project Manager
• Other
• Any other duties relating to the nature of the job as directed by the Team Leader, Protection Project Manager
• Maintain positive work relationship within the team and promote team-building efforts in coordination with the Protection manager.
• Ensure respect of DRC Code of Conduct
• Participate in training and coaching as required by management.
• Coordination and representation
• Develop and maintain effective working relationships with relevant stakeholders including partner agencies, community leaders and service providers.
• Advocate for the needs of vulnerable individuals both internally and through coordination mechanisms through evidence-based advocacy
• Maintain an up-to-date service mapping of the service providers operating in the area and ensure that case management assistants are informed about the available services.
• Grant implementation and reporting
• Produce monthly reports and support the Protection Project Manager in submitting internal reports as per schedule.
• Bi-weekly monitoring of protection case management database with adherence to data protection protocols
• Monthly monitoring of confidential case files ensuring adherence to data protection protocols
• Bi-weekly review of open cases using case supervision tools and develop systems for regular supervision of case management.
• Prepare and submit weekly and monthly work plans in a timely manner.
• Support the implementation of monitoring and evaluation tools and report on problems in the implementation of the program.
• Support the data analysis of case management data in a safe and ethical manner.
• Lead weekly supervisory meetings to ensure adherence to standards of care and appropriate case management.
• Responsible for the creation and updating of monthly procurement plans for the Protection Case Management team, submit to Protection Project Manager monthly.

This position requires travel between base/sub offices/community centers/mobile centers, and will also require participation in community outreach.

Experience and technical competencies:

• At least 2 years of experience in case management service provision or relevant humanitarian action
• At least 1-year experience supervising staff.
• Strong written and oral communication skills, effective in representation and liaison with external parties.
• Ability to provide technical support, training, and supervision to case management assistants.
• Strong ability to organize work, meet deadlines, maintain composure, work independently and prioritize work under pressure, coordinate multiple tasks and maintain attention to detail.
• Desirable
• Flexibility in working overtime when needed.
• Computer literacy (Microsoft Word and Excel)
• Willing to collaborate with and support people from different ethnic groups and different religions.
• Demonstrated interest in humanitarian work and supporting people affected by conflict.
• Ability to communicate and write clearly in English is required.

Education:

• University degree in human rights, refugee studies, social sciences or other related discipline.

Languages:

• Arabic (Fluent)
• English (intermediate)

In this position, you are expected to demonstrate DRC’s five core competencies:

Striving for excellence: You focus on reaching results while ensuring an efficient process.

Collaborating: You involve relevant parties and encourage feedback.

Taking the lead: You take ownership and initiative while aiming for innovation.

Communicating: You listen and speak effectively and honestly.

Demonstrating integrity: You uphold and promote the highest standards of ethical and professional conduct in relation to our values and Code of Conduct, including safeguarding against sexual exploitation, abuse, and harassment

We Offer

• Contract Length: 5 Months
• Salary Band: H
• Start Date: As soon As possible

Diversity & Inclusion: DRC Iraq is committed to promoting an inclusive work environment according to our Age, Gender, and Diversity approach (AGD). We aim to have a more diversified leadership structure creating opportunities for qualified women to take on managerial roles. We also continuously work to make our workplace more accessible for persons with specific needs. We offer benefits related to psychosocial support, health insurance, maternity and paternity leave, child sick leave, and lactation breaks. As part of our commitment to promote equity, diversity, and inclusion, we strongly encourage applications from female candidates, persons living with disabilities, as well as representatives of minorities.