Program Support Officer (Referral)

Medical & Health

Overview

Coordinate and facilitate referral cases for health services in Cox’s Bazar and Chittagong.

You have:

• Minimum 2 years of experience in Logistic/Operation/Program support management.
• Experience of working with UN Agencies or Non-Governmental Organizations.
• Minimum Bachelor's Degree or equivalent experience in any subject area.
• Knowledge of Chittagonian language will get preference.
• Very good skills in MS Word, Excel, Outlook, PowerPoint.
• Excellent interpersonal and team skills.
• Dedication to humanitarian principles and values.
• Dedication to and understanding of IRC’s aims, values and principles.

Job Description

Program Brief

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people worldwide for a better future.

Since 2017, IRC has supported Rohingya Refugees and Bangladeshi nationalities communities in Cox's Bazar, Khulna, Barisal, and Chittagong with integrated services. The organization also addresses climate change impacts by building resilience and promoting economic recovery, education, and protection.

Purpose of the Role

The Program Support Officer (Referral) will be responsible for coordinating and facilitating referral cases between IRC, government hospitals, and vendors in Cox’s bazar and Chittagong. The officer will ensure accurate documentation, timely payments, and logistical support for patient referrals including investigations, medicines, food and operative procedures.

Work Location: IRC-Bangladesh Ukhiya and Cox’s Bazar Office (Roving)

Supervisor: Senior Health Manager

Major Responsibilities

Referral Coordination and Patient Support:

- Facilitate patient referrals to secondary and tertiary care centers (e.g., Chittagong Medical College) in collaboration with IRC and IOM and RRRC referral Unit. - Coordinate ambulance and medical escort arrangements for referred patients. - Track all patient referrals, update databases, and ensure required follow-ups. - Ensure quality communication with patients and caregivers regarding referral procedures and expectations.

Financial and Logistical Oversight:

- Coordinate with IOM, RHU and Vendors to receive monthly invoices for investigations, medications, food, and surgical procedures. - Verify documentation including hospital slips, medicine counters, and cost records. - Support IRC’s finance and supply chain teams in timely processing and disbursement of payments to vendors. - Assist in maintaining and reconciling detailed financial records for all referral-related costs.

Monitoring, Reporting, and Compliance:

- Prepare and submit monthly referral reports in coordination with IOM counterparts. - Support quarterly joint reviews with IOM to evaluate performance and identify challenges in the referral process. - Ensure compliance with IRC and IOM financial policies and NGOAB regulations. - Ensure availability of emergency stock (e.g., food, medicine) for referred patients when needed.

Stakeholder Coordination and Communication:

- Liaise with government hospitals and vendors to establish smooth coordination and maintain service agreements. - Representing IRC in referral coordination meetings with IOM, RHU and hospital stakeholders in absence of Senior Management

Deliverables:

- Monthly patient referral report and payment summary. - Timely reconciliation of referral expenditures and proper documentation. - Updated patient referral tracking database. - Minutes of referral coordination and joint monitoring meetings.

Qualifications

Experience

- Minimum 2 years of experience in Logistic/Operation/Program support management. - Experience of working with UN Agencies or Non-Governmental Organizations.

Language Efficiency

- People who have knowledge of Chittagonian language will get preference.

Knowledge, Skills & Competencies

- Very good skills MS Word, Excel, Outlook, PowerPoint - Excellent interpersonal and team skills - Dedications to humanitarian principles and values - Dedications to and understanding of IRC’s aims, values and principles

Specific Educational Qualification

- Minimum Bachelor’s Degree or equivalent experience in any subject area.

Apply now

Potential interview questions

Added 1 year ago - Updated 10 months ago - Source: rescue.org