Program Support Intern, Interpreter Services
Support interpreter scheduling and provide customer assistance
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Overview
Support interpreter scheduling and provide customer assistance
You have:
- Currently pursuing an undergraduate or graduate degree, or recent graduate.
- Computer literacy in MS Windows and Office Applications and ability to learn new database system quickly.
- Excellent communication skills with fluency in written and spoken English.
- Experience working in customer service preferred.
- Availability to distribute required hours across 3 or more workdays strongly preferred.
RESPONSIBILITIES:
•Attend a volunteer/intern orientation.
•Work as a team member to monitor Fluency Internet Interpreter Scheduling System for interpreter requests and match them with available interpreters.
•Support and correspond with interpreters to assign and reschedule appointments.
•Provide customer support, including answering emails and phone calls, editing and rescheduling appointments in Fluency, and following up as needed.
•Monitor occasional voicemail/phone calls and direct urgent calls to Interpreter Services staff for assistance if necessary.
•Provide tech support for Fluency, Microsoft Office products, and other communication platforms for interpreters and customers,
•Assist with evaluating and training new interpreter candidates, including administering language exams.
•Record hours and submit completed timesheet for each month via the IRC’s online Volunteer Dashboard.
•Work on a variety of ongoing and new projects, including enhancing operational guidelines, trainings, and structures within this versatile program.
Qualifications •Currently pursuing an undergraduate or graduate degree, or recent graduate.
•Computer literacy in MS Windows and Office Applications and ability to learn new database system quickly.
•Excellent communication skills with fluency in written and spoken English.
•Experience working in customer service preferred.
•Availability to distribute required hours across 3 or more workdays strongly preferred.
This position is unpaid and reports to the Senior Interpreter Services Specialist.
It is preferred that this position is in person but remote is optional.
IRC is an Equal Opportunity Employer IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status or disability.
Potential interview questions
| Can you describe a time when you had to support a team member in a challenging situation? | This question aims to assess your teamwork and support capabilities. | Focus on the specifics of the situation and how you contributed to resolving the issue. |
| What strategies do you use to handle multiple priorities or deadlines? | Interviewers want to see your organizational skills and ability to manage time effectively. | Pro members can see the explanation. |
| How would you handle a misunderstanding with an interpreter regarding their schedule? | Pro members can see the explanation. | Pro members can see the explanation. |
| What steps would you take to ensure effective communication with customers? | Pro members can see the explanation. | Pro members can see the explanation. |
| Can you provide an example of how you learned a new software or tool quickly? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 2 years ago
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Updated 1 year ago
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Source:
rescue.org
