Program Support Intern, Interpreter Services

RESPONSIBILITIES:

•Attend a volunteer/intern orientation.

•Work as a team member to monitor Fluency Internet Interpreter Scheduling System for interpreter requests and match them with available interpreters.

•Support and correspond with interpreters to assign and reschedule appointments.

•Provide customer support, including answering emails and phone calls, editing and rescheduling appointments in Fluency, and following up as needed.

•Monitor occasional voicemail/phone calls and direct urgent calls to Interpreter Services staff for assistance if necessary.

•Provide tech support for Fluency, Microsoft Office products, and other communication platforms for interpreters and customers,

•Assist with evaluating and training new interpreter candidates, including administering language exams.

•Record hours and submit completed timesheet for each month via the IRC’s online Volunteer Dashboard.

•Work on a variety of ongoing and new projects, including enhancing operational guidelines, trainings, and structures within this versatile program.

Qualifications •Currently pursuing an undergraduate or graduate degree, or recent graduate.

•Computer literacy in MS Windows and Office Applications and ability to learn new database system quickly.

•Excellent communication skills with fluency in written and spoken English.

•Experience working in customer service preferred.

•Availability to distribute required hours across 3 or more workdays strongly preferred.

This position is unpaid and reports to the Senior Interpreter Services Specialist.

It is preferred that this position is in person but remote is optional.

IRC is an Equal Opportunity Employer IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status or disability.