Program Supervisor

The welcome center is an emergency shelter for migrants and Asylum Seekers who have recently been released from government custody. The Welcome Center aims to provide safe respite and supportive emergency services to Asylum Seekers while they coordinate travel to their new home in the US.

The Program Supervisor manages staff providing direct client services within the Welcome Center. The Program Supervisor plans and implements programming, coordinates core service delivery, supervises staff, ensures program goals are met, and satisfies budgetary, compliance and reporting responsibilities for the assigned portfolio.

Major Responsibilities:

Core Service Delivery

- Guide the implementation of the program and ensure all core services are completed in a timely manner to all clients. - Assign specialists and technicians to core services areas including intake/legal orientation, hygiene, food, clothing, overnight and travel. - Create monthly staffing schedule to ensure appropriate coverage of core services. - Collaborate with Coordinators to ensure appropriate services are provided to all clients.

Partnership Building

- Ensure close collaboration with on-site third-party medical service provider to ensure clients go through medical screening and their medical needs are addressed. - Develop and maintain positive relationships with volunteers and volunteer-sending community-based organizations. - Facilitate close communication with community partners such as local religious institutions and shelters on client referrals and incoming or outgoing donations.

Documentation and Reporting

- Ensure that client personal data collected during intake is accurate, secure, confidential, and treated in accordance with best practice data protection protocols. - Guide the timely implementation of program updates as needed. - Assist with the preparation for all monitoring visits including IRC, state, and federal agencies. - Monitor program execution to ensure compliance with all funding requirements; communicate program needs to management team.

Staff Supervision and Other Responsibilities

- Cultivate a respectful, supportive, and inclusive environment for team members, volunteers and clients. - Recruit, train, develop and manage team in accordance with IRC’s People Manager Standards. - Provide daily oversight of active caseload, maintaining close communication with staff regarding challenging cases. - Carry out timely, professional interventions to ensure responsive, appropriate, and client-centered service delivery. - Serve as a member of the management team and share in the on-call after hours focal point responsibilities. - Other duties as assigned.

Key Working Relationships:

Position Reports to: Program Manager

Position directly supervises: Specialists, and Technicians

Other Internal and/or external contacts:

Internal: Volunteer Coordinator; Casework Coordinators; Children’s and Families Coordinator; Operations Supervisor; Inventory Specialist; HR Manager

External: On-site third party medical service provider; volunteer-sending community based organizations

Job Requirements:

Education:

Bachelor’s degree required, preferably in social work or related field

Work Experience:

- Minimum two to three years of experience implementing refugee, asylee, or immigrant services or similar programs - Experience supervising, supporting, and training staff - Experience in program management and responsibility for budget management preferred

Demonstrated Skills and Competencies:

- Proficiency in Microsoft Office applications. - Ability to prioritize and manage time effectively. - Demonstrated ability to work effectively as a team member in a multi-cultural environment. - Bilingual fluency in written and spoken English and Spanish or Portuguese. - Strong cross-cultural understanding and excellent communication skills, both written and verbal. - Must have a valid driver’s license, active insurance policy, access to reliable transportation and the ability to travel regularly throughout the service delivery area. - In accordance with Arizona State Law, must possess or be eligible to receive a fingerprint clearance card.

Working Environment:

The Phoenix Welcome Center is a 24-hour/7 day facility; flexible work hours, including holidays, evenings, and weekends with regular contact with clients and volunteers is expected.

Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirement.

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

Qualifications Update