Program Manager, Digital Content

Job Description

Job Overview:

The International Rescue Committee (IRC) is one of the leading providers of high-quality programming for refugees resettling to the United States. Switchboard is a one-stop resource hub for refugee service providers in the United States, supported by the Office of Refugee Resettlement (ORR) and implemented by the IRC in partnership with Lutheran Immigration and Refugee Service (LIRS). More information about Switchboard can be found at www.SwitchboardTA.org.

Switchboard is seeking a Digital Content Manager. This staff person will be responsible for ensuring that the digital content on Switchboard’s is up-to-date and accessible to Switchboard’s audience of refugee service providers. This staff person may be located anywhere in the United States.

Major Responsibilities:

· Continually upload new content on Switchboard’s website using WordPress back-end content management systems (publish and update pages, blog posts, and multiple custom post types)

· Together with Communications Manager, manage integrations with social media accounts (Twitter, LinkedIn, Facebook) and online newsletter platform (MailChimp) to ensure content is disseminated widely and consistently

· Together with Switchboard’s web design and development staff, ensure maximum visibility and use of all new and existing Switchboard resources

· Research and recommend innovative digital content management practices that Switchboard should incorporate

· Contribute to needs assessment analysis process to ensure feedback on digital content is collected and incorporated into Switchboard’s annual workplan

· Provide input into Switchboard reports, including monthly activity updates and semi-annual Performance Progress Reports.

Other duties as assigned.

Job Requirements:

· Bachelor’s Degree in digital asset management, information science, or other relevant field (or equivalent experience)

· Minimum two years of experience in digital asset management, information science, website maintenance, or related field

· Strong knowledge of WordPress content management, including basic HTML (coding experience not required)

· Strong understanding of the digital landscape, social media platforms, and what makes digital content work

· Experience contributing to project M&E (data collection, management, and reporting)

· Excellent written and oral communication skills

· Ability to effectively manage complex projects with strict timelines

· Preferred: Familiarity with refugee resettlement and Office of Refugee Resettlement (ORR)-funded programs

This position is contingent on receipt of grant funding.

Working Environment: Standard office and/or remote working environment. This role may require working remotely full or part time and part time remote employees may be required to share workspace. COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires candidates who are selected for interview to furnish proof of vaccination against COVID-19 in order to be considered for this position.

Commitment to Diversity and Inclusivity****: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who have lived experience as refugees, survivors of trafficking, or other populations the IRC serves.

Equal Opportunity Employer****: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

IRC et les employés de IRC doivent adhérer aux valeurs et principes contenus dans le IRC WAY (normes de conduite professionnelle). Ce sont l’Intégrité, le Service, et la Responsabilité. En conformité avec ces valeurs, IRC opère et fait respecter les politiques sur la protection des bénéficiaires contre l’exploitation et les abus, la protection de l’enfant, le harcèlement sur les lieux de travail, l’intégrité financière, et les représailles.

We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $120 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles

#LI_GR1 #LI_REMOTE

Qualifications