NDMV AmeriCorps Healthcare Assistant

JOB OVERVIEW: The Healthcare Assistant works in close coordination with the Health and Wellness Coordinator, refugee clients, and local healthcare providers to coordinate and advocate for the healthcare and preventative health needs of refugee clients of the International Rescue Committee.

PLEASE NOTE: This position is a Notre Dame Mission Volunteer (NDMV) AmeriCorps position. AmeriCorps oversight will be conducted through NDMV of Atlanta, and the IRC will serve as a site placement. For more information about NDMV, please visit www.ndmva.org. The candidate will need to complete the AmeriCorps application process through the NDMV site liaison in addition to the IRC’s interview and selection process.

RESPONSIBILITIES: • Ensure any urgent medication needs are resolved and that clients know how to fill and refill prescriptions at an accessible pharmacy. • Assist clients to become self-sufficient in navigating and utilizing transportation resources such as Medicaid taxi and Marta bus system. • Assistance with data entry, analysis, and administrative tasks relevant to health services provided. • Assist the Health Program Coordinator in scheduling and coordinating medical and health appointments for clients. • Assist clients to resolve any issues that arise concerning billing for medical services and coordination between Medicaid or other insurance plan and health providers. • Comply with all policies, procedures, and protocols of the agency, placing importance on client confidentiality. • Refer clients to any other services that may be eligible for or interested in receiving internally at IRC and externally with partnering organizations. • Other duties as assigned.

Qualifications EDUCATION: Current undergrad, graduate student, or recently graduated student with a focus in Public Health or a related field preferred.

WORK EXPERIENCE: • Relevant professional experience in human services field required; minimum of 2 years’ experience strongly preferred.

DEMONSTRATED SKILLS AND COMPETENCIES: • Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships. • Demonstrated success working and communicating effectively in a multi-cultural environment. • Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively. • Attention to detail and accuracy in work product. • Understanding and ability to maintain strict confidentiality regarding client information. • Flexible, resourceful, and collaborative when working independently and in a team setting. • Fluent in English, both spoken and written; proficiency in language(s) spoken by client group is desired. • Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes. • Valid driver’s license and access to a personal, insured vehicle.

WORKING ENVIRONMENT: • A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities. • Occasional domestic (non-local) travel required; up to 10%. • May require occasional weekend and/or evening work.

COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires new hires to furnish proof of vaccination against COVID-19 in order to be considered for any in-office or hybrid positions. All IRC US offices require full vaccination to attend any in-office functions (e.g., meetings, trainings).