Health and Wellness Supervisor
Provide specialized mental health support to clients and supervise support workers.
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Overview
Provide specialized mental health support to clients and supervise support workers.
You have:
- Fluency in English is required.
- Bilingual in another language desired but not required.
- Three years of progressively responsible experience in the mental health/social services sector.
- Masters’ degree with a focus on mental health or social services required.
- Experience in assessing and responding to mental health concerns including suicidal ideation and substance abuse.
- Strong understanding of trauma-informed care and commitment to client-centered, strengths-based, and culturally appropriate services.
- Outstanding communication and interpersonal skills.
- Experience working with refugees and immigrants is strongly preferred; lived experience as a refugee or immigrant highly valued.
- High level of energy, motivation, and dedication to continuously improve service delivery.
• Provide specialized and intensive support as needed to IRC clients who may be experiencing a mental health or safety concern
• Supervise Psychosocial Support Worker(s) peer specialist(s) who will be providing an identified evidence-based intervention with individuals and families in the community
• Build the capacity of internal and external stakeholders as it relates to supporting the mental health, adjustment, and resilience of newly arrived refugees
Major Responsibilities:
• Provide individual level support to clients assisting in diagnosing, creating treatment plans, and supporting MSW interns in providing similar clinical level support to individuals and families.
• Serve as the point person for the office in implementation of crisis and non-crisis pathway interventions for clients experiencing behavioral health concerns, interpersonal violence, substance use disorders and other related mental health issues
• Ensure follow-up care for clients of concern
• Work with the local office and IRC national leadership to develop or refine mental health and crisis related protocols
• As needed support or provide intake and assessment to individuals and families
• Supervise and build the capacity of Psychosocial Support Workers (peer specialists) to ensure they can perform their job duties effectively and deliver quality services
• Provide training resources and guidance to IRC staff on behavioral health and trauma informed practice
• Enhance and sustain partnerships with community mental health agencies to expand available resources to clients
• Document activities through case noting and data entry
• Monitor program activity and quality through oversight and support related to case documentation
• Evaluate effectiveness of program related to client progress and individual service plan objectives
• Monitor data quality and track program data
• Generate accurate and timely reports
• Complete established training and participate in weekly consultation.
• Follow all policies, procedures, and protocols of the agency
• Other duties as assigned
Key Working Relationships:
Position Reports to: Sr. Health & Wellness Manager
Position directly supervises/oversees: Social Work Field Placement Coordinator, Program
Coordinator, Peer Specialists and Interns
Other Internal and/or external contacts: Mental Health Technical Adviser, Evidence-based
intervention trainers, mental health providers and systems
Job Requirements:
Language Skills:
• Fluency in English
• Bilingual in another language desired but not required
Work Experience:
• Three years of progressively responsible experience in the mental health/social services
sector
Education:
• Masters’ degree with a focus on mental health or social services required.
Demonstrated Skills and Competencies:
• Experience in assessing and responding to mental health concerns including suicidal ideation and substance abuse
• Experience in assessing and responding to safety concerns including those related to abuse, neglect, exploitation, and other issues related to interpersonal violence
• At least three years of meaningful work experience in therapy, social work or related field
• Experience in providing training, coaching, and/or supervision
• Knowledge of the mental health and social service system in the geographic area
• Experience working with refugees and immigrants strongly preferred; lived experience as a refugee or immigrant highly valued
• Strong understanding of trauma informed care and commitment to client centered, strengths based, and culturally appropriate services
• Outstanding communication and interpersonal skills
• Highly organized with excellent problem-solving skills and demonstrated ability to multitask, prioritize duties and manage time effectively
• High level of energy, motivation, and dedication to continuously improve service delivery
• Ability to work independently and as a team member in a fast-paced, cross-cultural environment
• Demonstrated success working and communicating effectively across lines of difference with respect to race, gender, ethnicity, language, religion and age
• Ability to follow strict guidelines of client confidentiality and safeguarding
• Proficient in Microsoft Office applications (Word, Excel, Outlook) and familiarity with data-tracking systems
Working Environment:
• Standard, professional office environment combined with community-based work. At times this position may also be remote depending on the COVID-19 context.
Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.
US Benefits: The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles. In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12 month time period.
Qualifications
Potential interview questions
| Describe a situation where you had to manage a crisis involving a client. | This question assesses your crisis management skills and experience. | Provide a brief overview of the situation, the steps you took to manage it, and the outcomes. |
| How do you ensure trauma-informed care in your practice? | The interviewer wants to evaluate your understanding and application of trauma-informed principles. | Pro members can see the explanation. |
| Can you give an example of how you supervised a team effectively? | Pro members can see the explanation. | Pro members can see the explanation. |
| How would you assess a client’s mental health needs? | Pro members can see the explanation. | Pro members can see the explanation. |
| What strategies do you implement to foster collaboration with external stakeholders? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 1 year ago
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Updated 1 year ago
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Source:
rescue.org
