Monitoring Assistant (CFM in-charge) - SC4

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WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.

Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.

ABOUT WFP

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

ORGANIZATIONAL CONTEXT

The recent crisis in Nagorno Karabakh (NK) has forced many people to spontaneously move to the Republic of Armenia and exacerbated the fragile livelihoods of many people living in Armenia. The ongoing threat from COVID-19 continues to further exacerbate the situation.

World Food Programme (WFP) aims to complement the Government of Armenia’s programmes to improve the food security of people negatively affected by the recent crisis in NK and COVID-19 pandemic. This is done through a new Food Assistance programme to support the most vulnerable populations impacted by COVID-19, spontaneous arrivals and host populations. In line with these national efforts, WFP is providing cash-based transfers (CBT) and in-kind food assistance to targeted beneficiaries residing in Armenia.

Given the large number of people receiving support from WFP, it is vital to enhance WFP’s community feedback mechanism (CFM) managed by the M&E unit in order to accommodate the increased number of feedback, requests and complaints to ensure beneficiaries’ voices and concerns are heard. For that purpose the CO has opted for implementing SUGAR CRM system for registering and managing feedback of beneficiaries and communities where the CO operates. The system setup and initialization takes up to three months and there should be a staff who is in-charge of the system setup and subsequent management.

Additionally, all the above new activities require increased monitoring of the distribution process and conduct of post distribution monitoring (PMD) exercises.

Taking into consideration the increased workload and the importance of evidence-based planning, WFP Armenia Country Office (CO) has identified the need for strengthening its M&E Unit. To cope with the increased monitoring requirements and tasks and CFM management the M&E unit needs one additional Monitoring Assistant/CFM in-charge for one year with possibility for extension.

KEY ACCOUNTABILITIES (not all-inclusive)

1. Will support the CO in SUGAR CRM setup and management, feedback, request and complaint registration, referral and follow-up. 2. Organise the uninterrupted functioning of the WFP hotline and oversee the day-to-day work of short-term hotline operators. 3. Answer WFP’s hotline telephone calls and e-mails responding to questions and concerns from beneficiaries about their entitlement, eligibility criteria, etc. and referring them to the focal points. 4. Respond to queries and escalate where appropriate, in order to provide a timely and accurate service to beneficiaries. 5. Gather information with clear direction to support the drafting of documents and preparing reports by other staff. 6. Receive and collate comments and feedback from beneficiaries to support identifying programmatic issues with a view to improve programme implementation and delivery. 7. Collect and analyze data, develop data visualizations and analytical reports.

STANDARD MINIMUM QUALIFICATIONS

Education: Completion of secondary school education. Higher education in Social Sciences, Economics, Agriculture or other related field would be an asset.

Experience: At least three years of progressively responsible support work experience in analyzing programme output and outcome data; qualitative and quantitative data collection, data management and analysis.

Knowledge & Skills: Qualitative and quantitative data collection and analysis skills. Advanced knowledge in MS Excel. Familiarity with other statistical analysis software packages (STATA, SPSS, R, NVivo) is desirable.

Languages: Fluency in oral and written communication in Armenian and English. Intermediate knowledge of Russian is desirable.

4Ps CORE ORGANISATIONAL CAPABILITIES

Purpose

• Understand and communicate the Strategic Objectives: Helps teammates articulate WFP’s Strategic Objectives.
• Be a force for positive change: Suggests potential improvements to team’s work processes to supervisor.
• Make the mission inspiring to our team: Explains the impact of WFP activities in beneficiary communities to teammates.
• Make our mission visible in everyday actions: Articulates how own unit’s responsibilities will serve WFP’s mission.

People

• Look for ways to strengthen people's skills: Trains junior teammates on new skills and capabilities.
• Create an inclusive culture: Seeks opportunities to work with people from different backgrounds.
• Be a coach & provide constructive feedback: Serves as a peer coach for colleagues in same area of work.
• Create an “I will”/”We will” spirit: Tracks progress toward goals and shares this information on a regular basis with supervisor.

Performance

• Encourage innovation & creative solutions: Explores ways to consistently be more efficient and accurate in own areas of work and shares new methods of work with colleagues.
• Focus on getting results: Focuses on getting results and tracks trends in completion rates for own tasks to identify opportunities for efficiency.
• Make commitments and make good on commitments: Takes responsibility for own tasks and notifies supervisor as soon as possible of potential delays in meeting deadlines or commitments.
• Be Decisive: Independently decides what action to take when faced with critical choices in the workplace or in dangerous situations in the field.

Partnership

• Connect and share across WFP units: Suggests opportunities for partnering with other units to supervisor.
• Build strong external partnerships: Identifies opportunities to work with colleagues and partners in the field towards common goals.
• Be politically agile & adaptable: Develops an understanding of the value of WFP’s teams and external partners in fulfilling team’s goals and objectives.
• Be clear about the value WFP brings to partnerships: Aligns own activities with supervisor’s priorities to fulfill internal and external partner needs.

TERMS AND CONDITIONS

Applications must be submitted online through WFP e-Recruitment System.

Internal WFP staff can access the VA through the internal WFP CAREER page via the link: http://newgo.wfp.org/services/e-recruitment

Make sure that you answer all mandatory questions accurately and to attach your updated CV in English.

Only short-listed candidates will be contacted.

DEADLINE FOR APPLICATIONS

Interested candidates are invited to submit their application not later than Monday 5th July.

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Female applicants and qualified applicants from developing countries are especially encouraged to apply

WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.