Medical Case Management and Health Advocacy Intern
Assist refugees with accessing US healthcare resources.
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Overview
Assist refugees with accessing US healthcare resources.
You have:
- Pursuing degree in health sciences or social work or possessing equivalent experience.
- Strong intercultural communication skills; demonstrated ability to work effectively with people from other cultural backgrounds.
- Strong organizational skills and attention to detail.
- Understanding and ability to maintain strict confidentiality regarding client information.
- Driver's license, personal vehicle, auto insurance, and clean driving record; willingness to transport clients in personal vehicle as needed.
- Interns will be required to use their own technology tools to work on virtual opportunities.
- All offers are contingent on successfully passing background and criminal history checks as required by federal and state law or by IRC policy.
- To protect the health and safety of our clients, all interns must be fully vaccinated against COVID-19.
Upon arrival to the United States and throughout their first few years, refugees and asylees face numerous hurdles to effectively navigate the US healthcare system and accessing important community health resources. The International Rescue Committee (IRC) works one-on-one with clients to meet each of their unique health needs. Health Advocate Interns play an important role in IRC's mission. The interns work in close coordination with IRC's Health Services Coordinator, IRC departments, and local healthcare providers to coordinate and advocate for the healthcare and preventative health needs of refugee/asylee clients. By arranging appointments, teaching basic preventative health measures, and networking with healthcare providers, the Health Advocate Interns gain valuable experience working with clients and interpreters of diverse cultural backgrounds, hone skills in case noting, gain an understanding of refugees’ acute and chronic health concerns, and develop expertise in navigating the US medical system and Arizona's Medicaid.
Please note that this position is unpaid.
In-person interns are preferred for this position, but some remote interns and/or hybrid in-person/remote interns may be accepted.
RESPONSIBILITIES:
- Coordinate scheduling, interpretation, and transportation for all new arrivals to establish care with a Primary Care Provider and follow up as necessary
- Serve as patient advocate, accompany clients to medical appointments, transport clients for lab work and other diagnostic testing, and report follow-up and referrals from providers
- Record activities as directed and give timely reports to the Health Services Coordinator
- Provide training to clients regarding pharmacy services and understanding how to access prescription and over-the-counter medications
- Assist clients to become self-sufficient in accessing transportation to medical appointments by providing trainings and assisting with applications to special transportation services as needed
- Work closely with the Health Services Coordinator to assist clients in finding health resources that best meet their needs
- Reinforce clients’ understanding of treatment instructions and referral and specialist follow up care
- Other activities as assigned
REQUIREMENTS:
- Pursuing degree in health sciences or social work or possessing equivalent experience
- Strong intercultural communication skills; demonstrated ability to work effectively with people from other cultural backgrounds
- Strong organizational skills and attention to detail
- Understanding and ability to maintain strict confidentiality regarding client information
- Driver’s license, personal vehicle, auto insurance, and clean driving record; willingness to transport clients in personal vehicle as needed.
- Technology requirements:
- Interns will be required to use their own technology tools to work on virtual opportunities.
- IRC is not responsible for any personal device expenses such as personal smartphones, tablets, hotspots, data charges, etc.
- All personal devices must:
- Be kept current with all operating system updates and security patches,
- Use a password or PIN with a minimum of 4 characters to log onto smartphones and tablets and 8 alpha and numeric characters for a laptop.
- Have lock screen set to 10 minutes or less with a password required to unlock the device
- Configurations must be set to delete all data or lock after 10 unsuccessful attempts to enter a password or PIN. Lockout period must be no less than 30 minutes.
- Additional policy details will be discussed during orientation and training.
CLEARANCES:
All offers are contingent on successfully passing background and criminal history checks as required by federal and state law or by IRC policy.
COMMITMENT:
- SUMMER: Minimum 15 hrs/wk for 3 months and able to commit to 2 full business days
- FALL/SPRING: Minimum 15 hrs/wk for 4 months and able to commit to 2 full business days
- Primary availability during IRC business hours (M-F; 8:30am-5:00pm)
- Preference given to applicants able to make multi-term commitment
COVID-19:
To protect the health and safety of our clients, all interns must be fully vaccinated against COVID-19.
Reports To: Saeed Sharifi, Health Services Coordinator
Qualifications Update
Potential interview questions
| Describe how you would handle a communication barrier with a client from a different cultural background. | The interviewer is assessing your intercultural communication skills and adaptability in challenging situations. | Provide a specific example of a situation where you successfully navigated a communication barrier. |
| Can you explain a time when you had to advocate for a client’s needs? | This question evaluates your advocacy skills and ability to support clients effectively. | Pro members can see the explanation. |
| How do you ensure confidentiality when handling sensitive client information? | Pro members can see the explanation. | Pro members can see the explanation. |
| What strategies would you use to organize multiple client appointments in one day? | Pro members can see the explanation. | Pro members can see the explanation. |
| Describe a time when you assisted someone in navigating a complex system. | Pro members can see the explanation. | Pro members can see the explanation. |
| How would you approach training a client on using pharmacy services? | Pro members can see the explanation. | Pro members can see the explanation. |
| What methods do you use to build trust with clients from diverse backgrounds? | Pro members can see the explanation. | Pro members can see the explanation. |
| Can you describe how you would handle a scenario where a client does not follow treatment instructions? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 1 year ago
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Updated 1 year ago
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Source:
rescue.org
