Health Services Caseworker
Coordinate delivery of medical and behavioral health services for Ukrainian arrivals
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Overview
Coordinate delivery of medical and behavioral health services for Ukrainian arrivals
You have:
- Undergraduate degree in a related field or 2 years of experience in health-related case management or health promotion is preferred.
- Two+ years of professional work experience in public health, non-profit, or social services environment.
- Experience working with refugees and/or immigrants, cross-cultural or overseas experience accepted.
- Knowledge of the US Healthcare system.
- Experience coordinating health services or case management experience.
- Computer proficiency with an emphasis on Microsoft Office applications (Word, Excel, Teams, Outlook).
- Strong attention to detail with the ability to prioritize and manage time effectively.
- Valid driver’s license and access to a personal, insured vehicle.
- Fluency in written and spoken English; bilingual ability preferred in Ukrainian or other refugee/immigrant language used in Arizona.
- In accordance with Arizona State Law, must possess or be eligible to receive a fingerprint clearance card.
The Health Services Caseworker will be responsible for coordinating medical and behavioral health services for Ukrainian new arrivals. The Health Services Caseworker will be working closely with IRC caseworkers across programs and local health providers to coordinate health services. Under the direction of the Health Promotion Supervisor, the Health Services Caseworker is responsible for ensuring access to quality, culturally and linguistically appropriate physical and mental health services and health education for IRC clients. The Health Services Caseworker will provide health literacy training to clients to increase self-sufficiency and ability to advocate for equitable medical services. This position reports to the Health Promotion Supervisor.
Major Responsibilities
• Coordinate delivery of health education and health literacy sessions for effective health education campaigns targeted to Ukrainian humanitarian parolees.
• Coordinate all aspects of educational workshops including securing location, arranging transportation, interpretation, and participation incentives.
• Coordinate delivery of initial health screening and medical case management services for clients based on plans of care prescribed by health professionals.
• Conduct outreach to local medical providers, community-based organizations, and social service organizations to enhance healthcare options and resources for refugee and asylee clients.
• Provide transportation or coordinate transportation for clients to medical appointments.
• Provide specialized assistance and advocacy for clients needing assistance in accessing health care coverage.
• Ensure appropriate documentation, records, and tracking tools for program case files and reporting.
• Monitor ongoing progress of outcomes for clients with caseworkers assigned, meeting with clients monthly to review their cases.
• Provide recommendations for program and service improvements.
• Comply with all IRC policies, procedures and protocols including adherence to the IRC Way and Child Safeguarding.
Key Working Relationships
Position Reports to: Health Promotion Supervisor
Position Directly Supervises: interns and volunteers
Other Internal and/or External Contacts
Internal: Senior Health Program Manager, HQ Resettlement Team
External: Community and Stakeholder partners, religious and faith-based communities, DES, law enforcement, schools, healthcare providers, Maricopa County Department of Public Health, Arizona State Refugee Health Coordinator, and other health-related entities.
Job Requirements:
Education: Undergraduate degree in a related field or 2 years of experience in health-related case management or health promotion position working with a minority population, is preferred.
Work Experience: Two+ years of professional work experience; preferably in public health, non-profit, or social services environment
Demonstrated Skills and Proficiencies:
• Experience working with refugees and/or immigrants; cross-cultural or overseas experience accepted.
• Knowledge of the US Healthcare system
• Experience coordinating health services or case management experience.
• Computer proficiency with an emphasis on Microsoft Office applications (Word, Excel, Teams, Outlook). Proven experience in web-based data entry systems, with both data extraction and design preferred.
• Highly organized self-starter with proven success prioritizing multiple tasks, making critical decisions, and delivering results in a fast-paced environment with tight deadlines.
• Strong attention to detail with the ability to prioritize and manage time effectively.
• Flexibility with demonstrated ability to maintain responsibility for multiple tasks in the context of a diverse, fast-paced work environment.
• Strategic, creative, problem solver capable of working well independently and as a part of a team.
• Demonstrated understanding of coaching and motivational interviewing
• Valid driver’s license and access to a personal, insured vehicle.
• In accordance with Arizona State Law, must possess or be eligible to receive a fingerprint clearance card.
Language Skills: Fluency in written and spoken English, bilingual ability preferred in Ukrainian or other refugee/immigrant language used in Arizona. Cross-cultural understanding and strong communication skills, both written and verbal.
Working Environment:
• A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above-outlined responsibilities.
• May require occasional weekend and/or evening work.
Compensation:
Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.
US Benefits:
We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $143 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.
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Qualifications
Potential interview questions
| Can you describe a time when you had to coordinate health services for a client? | This question assesses your experience in coordinating complex services for individuals in need. | Provide a specific example, outlining the steps you took to ensure the client's needs were met. |
| How do you handle challenges in communication with clients from diverse backgrounds? | Understanding communication barriers is crucial in this role. | Pro members can see the explanation. |
| Can you give an example of how you effectively managed your time while handling multiple clients? | Pro members can see the explanation. | Pro members can see the explanation. |
| What strategies do you employ to ensure your advocacy for clients is effective? | Pro members can see the explanation. | Pro members can see the explanation. |
| Describe a situation where you used data to improve a health-related program or service. | Pro members can see the explanation. | Pro members can see the explanation. |
Added 3 months ago
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Updated 25 days ago
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Source:
rescue.org
