Knowledge Transfer Consultant, Yemen CO/OP Amman, Jordan (6 months)

Contract

This is a Consultancy contract. More about Consultancy contracts.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, Integrity

UNICEF is a leading humanitarian and development agency working globally for children rights. Child rights begin with safe shelter, nutrition, protection from disaster and conflict and traverse the life cycle. UNICEF strive to ensure that all children are born alive, stay safe and keep learning.

The Emergency Cash Transfer Project (ECTP) targets 1.5 million vulnerable beneficiary cases (over 9 million people) across all Yemen districts and governorates with unconditional cash transfers in response to the socio-economic crisis. The ECTP is being rolled out nationally by UNICEF as the executing agency, with funds and technical assistance from the World Bank through the International Development Association. UNICEF has established a Project Management Unit (PMU) with staff members operating in Yemen and Jordan, to oversee the implementation.

Thanks to the project success, established networks and protocols, PMU is now implementing the Emergency Teacher Incentives (ETI) which foresees monthly payments to about 136 thousand teachers and support staff and other projects for other Units within the UNICEF Country Office.

This consultancy will support PMU/Service Center in shadowing and coaching SFD during the 12th Payment Cycle which is the first cycle SFD will handle the case management work.

For more on our work in Emergency Cash Transfer in Yemen, please visit our website: Our Partners | UNICEF Yemen

How can you make a difference?

The purpose of this engagement is the Support PMU/Service center in shadowing and coaching SFD during the 12th Payment Cycle which is the first cycle SFD will handle the case management work.

To make a difference, the knowledge transfer consultant will perform the following tasks:

• Provide guidance, support, and coach them to enable them to conduct their tasks on an efficient manner.
• Monitor the performance of the team to identify knowledge gaps and areas of improvement.
• Provide individual feedback to team members on performance, highlighting areas of improvement.
• Contribute to the preparation of the case management training. This may include supporting in the development of training materials and tools and providing the training.
• Conduct the training of case managers, case management assistants and call center agents as requested.
• Keep a structured report about the performance of the team and the enhancement recommendations.
• Keep lesson learnt registry which include all the inquiries, questions, and cases when the team required support, with the feedback answers or interventions provided to handle those requirements.

For more details on the TOR, press CTRL + double-click this document: TOR_Knowledge Transfer Consultant,Yemen CO,OP, Amman, Jordan.pdf

To qualify as an advocate for every child you will have…

Education:

• A university degree in any field. Business administration human or social studies are preferable.

Experience:

• A minimum 2 years of experience in customer care, call center, social work or any other social/humanitarian/development field.
• Experience working in UNICEF/PMU is highly recommended.

Language:

• Arabic with fluency in an understanding and capacity to use a wide number of spoken dialects in Yemen.
• English with moderate speaking, listening, reading, and writing skills.

The Key Competencies:

• Familiarity with the Yemen context is required.
• Empathy and excellent communication skills.
• Attention to detail and organization skills.
• Good knowledge and experience in Microsoft office tools.
• Respect of diversity and different ethnicities and background.
• Patience and ability to handle work pressure.
• Adaptability.
• Enthusiasm and ability to learn.

For every Child, you demonstrate…

UNICEF's values of Care, Respect, Integrity, Trust, and Accountability (CRITA) and core competencies in Communication, Working with People and Drive for Results.

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF’s active commitment towards diversity and inclusion is critical to deliver the best results for children. For this consultancy, suitable female candidates will receive preferential consideration and selection, as long as they meet the eligibility requirements stated above.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures and will not be entitled to benefits provided therein (some leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws.

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.