Knowledge Management Analyst

Contract

This is a IICA-1 contract. This kind of contract is known as International Individual Contractor Agreements. It is normally internationally recruited only. It's an external contract. It usually requires 2 years of experience, depending on education. More about IICA-1 contracts.

Background Information - UNOPS

UNOPS – an operational arm of the United Nations – supports the achievement of the Sustainable Development Goals (SDGs) by successfully implementing its partners’ peacebuilding, humanitarian, and development projects around the world. Our mission is to help people build better lives and countries achieve peace and sustainable development.

UNOPS areas of expertise cover infrastructure, procurement, project management, financial management, and human resources.

Working with us We are proud of our people. With a wealth of knowledge and skills in various disciplines – engineering, finance, human resources, ICT, leadership, project management, procurement, and more – they help tackle some of the biggest challenges of our time. Their work around the world supports progress toward the Sustainable Development Goals (SDGs).

At UNOPS, we offer a range of short- and long-term opportunities in various environments and duty stations – from Denmark and Kenya to Mexico, Switzerland, Myanmar, Senegal, Uganda, and many more.

Diversity With over 5,000 UNOPS personnel and approximately 7,400 personnel recruited on behalf of our partners, spread across 80 countries, our workforce represents a range of nationalities and cultures. We promote a balanced and diverse labor force — a strength that helps us better understand and address our partners’ needs. We continually strive to maintain our gender-balanced workplace. We encourage qualified underrepresented groups as per UNOPS Gender, Diversity, and Inclusion Strategy to apply for our vacancies.

Work life harmonization UNOPS values its people and recognizes the importance of balancing professional and personal demands.

Background information - Implementation Practices and Standards (IPS)

Within UNOPS, Implementation Practices and Standards (IPS) is responsible for the UNOPS delivery practices. IPS provides thought leadership, standards and oversight as support to the successful delivery of programmes and projects within UNOPS service lines (infrastructure, procurement, project management, human resources and financial management services). IPS is comprised of the Infrastructure and Project Management Group and the Procurement Group which aims to reduce organizational risks, improve project performance, and promote excellence across UNOPS projects through the Standards Management Framework; and provides organisational oversight on the application of standards. These Groups also support the positioning of UNOPS in the UN system and development sector in Infrastructure, Project Management and Procurement. IPS also includes the Office of IPS (IPSO), that includes work streams on organizational excellence, knowledge management and the review of bid protests. As well as the Portfolio support unit, that aims at supporting the organisational readiness of UNOPS and provides support services to the Implementation Practices and Standards function.

Background Information - Job-specific

Through its 2018-2021 Strategic Plan adopted in September 2017, UNOPS has made Knowledge Management one of its key priorities and has displayed a clear ambition to focus knowledge management on efforts to harness expertise for integrated service offerings and specialized solutions, based on realized or anticipated demand towards specific goals and operational contexts. The baseline for the initial UNOPS knowledge management strategy was that past and future demand will help focus investments for reuse and innovation of expertise, especially with regards to institutional capabilities. With the new UNOPS Strategic Plan for 2022-2025, UNOPS has developed a new Knowledge Management strategy in 2022 planned to be released in Q4, 2022. It builds on the lessons learned and best practices and fixes the main corporate-wide deliverables by 2025, as well as the interlinkages with the ongoing UNOPS initiatives and what will be the approach to achieve the targets and measure success.

Under the overall guidance and supervision of the Knowledge Management Specialist, the successful candidate will be responsible for analyzing, coordinating and supporting a variety of tasks and work packages. We are seeking qualified applicants who have strong communication and planning skills and capacity in digital media. The successful candidate must be client/service-oriented as well as structured, organized and detail-oriented. In addition, the incumbent is expected to demonstrate willingness and ability to learn all online tools used by UNOPS, provide guidance and assistance as required to UNOPS personnel and overall continually improve required technical skills under the guidance of the KM Specialist. The incumbent’s support will be focused on, but not limited to, knowledge management and communication activities.

The Hiring Unit reserves the right to propose retainer contract(s) to candidate(s) who successfully passed all stages of the recruitment process, yet are not selected for the regular role.

Functional Responsibilities

Overall support, coordination and analysis of variety of tasks and work packages in the area of support services, more specifically communications, in alignment with the knowledge management strategy and action plan:

I**. Knowledge Management Coordination and support**

• Coordinate, Support and analyze the implementation of the Communities of Practice (COPs) in UNOPS by reporting on community analytics and supporting knowledge sharing initiatives within the COPs.
• Act as Knowledge Management Focal Point for Community Leaders, Champions and Practitioners.
• Assist the KM Specialist in monitoring and evaluation of the Knowledge Management strategy objectives.
• Coordinate the scheduling of the Knowledge Management meetings, and provide support by taking meetings and following up action points.
• Provide support to translation exercises, including review of translation as requested.
• Setup web conferencing and other online collaborative workspaces as requested.
• Organize and co-facilitate share fairs, workshops and trainings related to Knowledge Management.
• Maintain the Knowledge Management site on the intranet, including relevant material and documents on the KM intranet.

II. Provide analytical inputs to communications-related initiatives related to Knowledge Management

• Support the Knowledge Management strategy through the communication and dissemination of KM products developed by the KM Team.
• Responsible for the management of the Knowledge Management shared mailbox; coordinate the answers to queries, and provide analytical support when necessary.
• Provide support to UNOPS Town Halls and other corporate initiatives involving KM products and initiatives; coordinate the logistics aspects.

Competencies

Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.

Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles. Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role). Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries. Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements. Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving. Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Education/Experience/Language requirements

Education

• A first-level University degree or Bachelor's or equivalent in Communication, Journalism, International Relations, Development Studies or other relevant discipline in Social Sciences is required.
• A Master's degree or a technical/professional license in relevant discipline may substitute for some years of experience.
• A technical/professional diploma, in relevant discipline, in combination with 2 years of experience may be accepted in lieu of a first-level University degree.

Certifications

• PRINCE2 Certification is an asset

Work Experience

• 2 years of experience in knowledge management (experience in community engagement may be considered if not counting towards the entire required experience), ideally within the development sector (in combination with a Bachelor's degree) is required; 4 years of experience in a communication focused role (in combination with a technical/professional diploma) is required.
• Experience/knowledge of Google Suite is required.
• Experience with online communications and social media is required.
• Digital visual media experience is required.
• Experience in data analysis and reporting is an asset.

Additional requirements

• UNOPS experience is highly desirable.
• Experience/knowledge with project and change management is an asset.
• Excellent communications skills, especially English writing skills and copy editing, is highly desirable.
• Experience with desktop publishing software is an asset.

• Experience working with content management systems, including metadata management, site architecture, developing workflows, and Google analytics is an asset.

  Language

• Fluency and proficiency in English is required.

• Proficiency in French and/or Spanish is required. Intermediate level may be considered.

Contract type, level and duration

Contract type: ICA

Contract level: I-ICA 1

Contract duration: Open-ended, subject to organizational requirements, availability of funds and satisfactory performance.

For more details about the ICA contractual modality, please follow this link: https://www.unops.org/english/Opportunities/job-opportunities/what-we-offer/Pages/Individual-Contractor-Agreements.aspx

Additional Considerations

• Please note that the closing date is midnight Copenhagen time.
• Applications received after the closing date will not be considered.
• Only those candidates that are short-listed for interviews will be notified.
• UNOPS embraces diversity and it is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, or disability.
• UNOPS seeks to reasonably accommodate candidates with special needs, upon request.
• Work life harmonization - UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on work-life harmonization and offer several flexible working options. This policy applies to UNOPS personnel on all contract types
• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
• For retainer contracts, you must complete a few Mandatory Courses (around 4 hours) in your own time, before providing services to UNOPS.
• The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.
• All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter, UN Staff Regulations and Rules, UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.
• It is the policy of UNOPS to conduct background checks on all potential recruits/interns. Recruitment/internship in UNOPS is contingent on the results of such checks.