IT Operations Associate G6

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Vacancy Announcement

WFP encourages female candidates and people with disabilities to apply.

WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles. Selection of staff is made on a competitive basis. We are committed to promoting diversity and the principle of equal employment opportunity for all our employees and encourages qualified candidates to apply irrespective of religion or belief, ethnic or social background, gender, gender identity and disability.

Short Description

Job Title: IT Operations Associate

Grade: General Service GS6

Type of contract: Fixed Term

Duration: 12 months

Duty Station: Suva, Fiji

Vacancy Number: 831967

Date of Publication: 12 March 2024

Deadline of Application: 26 March 2024

This vacancy announcement is for Nationals from Fiji.

TERMS AND CONDITIONS

WFP offers a competitive benefits package including salary, pension, leave plus a medical insurance.

JOB PURPOSE

To coordinate and implement Information Technology maintenance and support activities to enable the effective delivery of IT services.

ORGANISATIONAL CONTEXT

The United Nations World Food Programme (WFP) is the world's largest humanitarian agency, fighting hunger worldwide. In September 2015, WFP opened an office in Suva, Fiji, to lead and support emergency preparedness in three sectors - Food Security, Logistics, and Emergency Telecommunications - across the Pacific Islands.

KEY ACCOUNTABILITIES (not all-inclusive)

• Carry out system and hardware maintenance tasks, such as running specialised network monitoring and system protection, to ensure technology is running effectively.
• Coordinate installation and maintenance of telecommunications systems, networks and equipment, to ensure optimal services in compliance with standard operations procedures.
• Monitor technology reliability, identify user needs, analyse data and produce accurate reports in order to recommend IT solutions to support informative decision-making.
• Resolve queries independently, escalating if required, to ensure that standard IT questions are answered and accurate information is provided to staff.
• Provide technical training to non-IT staff to enhance knowledge on WFP standard technology, IT security, tools and systems, in order to assist WFP staff in conducting their work effectively and securely.
• Support the coordination of new application implementation in order to provide WFP staff with the tools they need to perform effectively.
• Draft standard material such as end-user and technical documentation to ensure staff have access to required information about IT services and products.
• Implement improvements to methods and processes within the IT division in order to support the continuous improvement of IT services provided.
• Follow set emergency response processes and procedures as required to provide support in enabling emergency assistance needs to be met.

STANDARD MINIMUM QUALIFICATIONS

EDUCATION

Completion of secondary school education. A post-secondary certificate in the related functional area.

WORK EXPERIENCE

At least five years of progressively responsible job-related experience in information technology or telecommunications or information management。

LANGUAGE

Fluency in both oral and written communication in English.

All WFP Employees are expected to demonstrate the competencies and standards of behavior aligned with our core values and defined in the WFP LEADERSHIP FRAMEWORK, namely:

Leading by example with integrity,

Driving results and delivering on commitments,

Fostering inclusive and collaborative teamwork,

Applying strategic thinking,

Building and maintaining sustainable partnerships.

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE

• Has experience in the installation, use and the maintenance of satellite communications (voice and data) and radio technology (VHF, HF and UHF).
• Has experience in the deployment and maintenance of energy solutions, such as generators and solar solutions.
• Has experience analysing service management results and development service enhancement recommendations.
• Has participated in business process re-engineering efforts and identified service management improvements.
• Has experience participating in country office procurement/budgeting process.

OTHER POST REQUIREMENTS

• Participate in the local IT Working Group to contribute to inter-agency decision-making processes in line with WFP's objectives in Fiji.
• Make recommendations for the inclusion of information technology considerations in business continuity planning.
• Ensure that a minimum contingency stock is maintained locally to respond to sudden scale-up requirements, making recommendations for procurement as appropriate.
• Support the Head of Unit in ensuring compliance in global technology standards, completing the mandatory Field IT Emergency Data Tool (FITED) and making recommendations based on the Emergency Preparedness Checklist.
• Act as IT asset management focalpoint managing hardware and software component to support PMCO operations, including but not limit to receive goods from vendor(s), register, distribute and tracking of IT asset under PMCO operation.
• Perform IT security maintenance of PMCO IT and telecommunication systems, including software, patch update and configuration adjustment according to IT standard and security recommendations.
• Other tasks as requested.

HOW TO APPLY

To be considered, interested candidates are invited to apply via http://www.wfp.org/careers/job-openings

Only short-listed candidates will be contacted.

We want to ensure the recruitment process is fully accessible. Please contact us at [email protected] to advise us of any accessibility needs you may have.

Request for Disability related Reasonable Accommodations:

It is important to WFP to create an accessible and inclusive workplace for everyone. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

WFP is committed to an accessible, inclusive recruitment process. Please contact us at [email protected] to advise us of any disability related reasonable accommodation or accessibility requests you may have. A member of the reasonable accommodation team will contact you to confidentially discuss your needs. This email is only to be used for any disability related accessibility requirements and not for sending the application itself. Due to the volume of applications, any applications or CVs sent through this email address will not be considered a formal application and will not receive a reply from WFP.

WFP is committed to diversity and inclusion within its workforce. WFP has zero tolerance for sexual exploitation and abuse, any kind of harassment, including sexual harassment, abuse of authority or discrimination. All selected candidates will, undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.