ICT Officer

Volunteering IT & Telecom

Overview

Provide a wide range of ICT support for the UN OCHA Office in Fiji.

You have:

• Experience with managing internet services and connections.
• Proficiency in configuring workstations using Windows Operating Systems and Microsoft Office 365.
• Experience in managing IT users' helpdesk and providing support.
• Ability to install and maintain office equipment, computers, and related devices.
• Experience in troubleshooting antivirus and spamware issues.
• Knowledge in cloud-based document management systems.
• Experience providing IT support for conferences and meetings.
• Ability to assist in the procurement of hardware and software.
• Communication and collaboration skills to work with various agencies.

Contract

This is a UNV National Specialist contract. This kind of contract is known as National UN Volunteer. It is normally only for nationals. More about UNV National Specialist contracts.

The Office for the Coordination for Humanitarian Affairs (OCHA) is the part of the United Nations Secretariat responsible for mobilizing and coordinating effective and principled humanitarian action in partnership with national and international actors. The OCHA Office for the Pacific Islands (OP) is located in Suva, Fiji, and supports 14 Pacific Island countries in emergency response and preparedness through the Pacific Humanitarian Team (PHT), a unique collaboration of key humanitarian actors that provide assistance across the Pacific Islands. UNOCHA Administrative Support Unit is looking for the incumbent to provide a wide range of ICT support as outlined below.

Under the direct supervision of the Head of Information Management Unit, the UN Volunteer will undertake the following tasks, within limits of delegated authority:

Description of Tasks:

-Manage internet services and connections -Configure workstations using Windows Operating Systems and provide support for Microsoft Office 365 suite. -Manage IT users' helpdesk and support when requested. -Perform installation of office equipment, desktop computers, and wireless devices. Provide support to the maintenance of other related equipment and software applications -Assist in procurement of hardware and software as required. -Installation of Windows operating systems -Troubleshooting antivirus and spamware related issues -Manage cloud-based document management systems -Setup and provide maintenance and ad-hoc support for printers -Provide IT/Communication support for conferences and meetings. This includes printing material, setting up laptops with projectors, connecting with skype, video and teleconferencing -Work with UNDP on common UN Internet and network services -Provide a wide range of IT troubleshooting and software usage support services to staff. -Maintain OCHA Pacific Corporate website -Configure and provide support on wireless devices such as smartphones and iPad etc. -IT Administration and backup support -Maintain records for ICT equipment, office equipment, and accessories -Maintain service log for ICT equipment, office equipment, and accessories -Participate in ICT meetings with other agencies. -Support Informational Management unit with data collection and analysis as required -Support the office in disaster response when needed

, Accountability, Client Orientation, Commitment and Motivation, Integrity, Knowledge Sharing, Planning and Organizing, Professionalism, Respect for Diversity, Technological Awareness, Vision, Working in Teams

Technical Proficiency, Network Infrastructure, System Administration, Communication and Collaboration etc.

National UN volunteer will work in the OCHA Office for the Pacific Islands based on Level 2, Kaunikula House, Flagstaff, SUVA

Fiji comprises of approximately 330 islands, approximately third of which are inhabited. Fiji covers about 15 Jul 2019 Page 1 of 8 Assignment Title UNV Communications Specialist 1.3 million square kilometers of the South Pacific Ocean. The two major islands are Viti Levu and Vanua Levu. The capital city is Suva and is located on the South-Eastern side of the main island of Viti Levu.

Fiji's population is made up of a mixture of native Melanesian and Polynesian islanders, and a blend of Indian, European, Chinese, Rotuman and Rabi islanders making it a rich and vibrant mix of cultures, sights, sounds, and exotic island delicacies. English is spoken widely on the Island and it is the common language of communication although the native indigenous Fijian language is spoken by many as is the Hindi language. Fiji enjoys a mild and stable climate most of the year, due to the large expanses of open water that surround its islands. The wet season extends from November to April, but rain falls throughout the year. Tropical cyclones can blow up between November and April, although they are rarely dangerous. Fiji enjoys year-round tropical temperatures of between 25-29 degrees with generally high humidity, making it a perfect location for sun-lovers.

Suva, the capital of Fiji, has a population of approximately 141,000, and it is a multiracial and multicultural city. Suva is the largest city in the whole of the region but remains easy-going and friendly. It has reasonably modern facilities including two large hospitals, sporting facilities, restaurants, and supermarkets. Modest accommodation is readily available in Suva, but the availability of small apartments is limited; an open mind and flexibility come in handy when looking for housing in Suva. The public transport is quite good: local busses run every day of the week, and taxis are affordable. Public transport is available also for exploring and visiting other parts of the country, which provides plenty of opportunities for outdoor activities and tropical nature.

Fiji along with many other Pacific islands is known for being one of the friendliest nations in the world. However, security precautions should always be taken. Suva is a safe city, where common sense takes a long way in avoiding risks such as pickpockets and house burglaries.

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Potential interview questions

Added 2 years ago - Updated 1 year ago - Source: unv.org