IT Operations Assistant
Assist with IT operations, manage requests and ensure customer satisfaction.
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Overview
Assist with IT operations, manage requests and ensure customer satisfaction.
You have:
- National Diploma in Computer Science, Engineering, Electrical/Mechanical Engineering, Information Technology or related field.
- Minimum of six (6) years’ experience performing similar role in a well-structured environment.
- Good client relation and management, Customer Services Relation, Microsoft Client technologies management (Wins 7, 8, 10, 11).
- Able to work both during working hours and be available when work demands during non-working hours.
The International Institute of Tropical Agriculture seeks suitable Nigeria Nationals for the position below at the Institute’s headquarter in Ibadan.
Position: IT Operations Assistant
Duration: 6 months’ renewable
Location: Ibadan
Closing Date: 10 September 2025
DUTIES:
- Work along with other SPOC (Single Point of Contact) to receive and record all request/issues/complaints/incidents from end-user.
- Assign tickets already logged via the Institutional helpdesk- FreshService to the available ServiceDesk Analyst.
- Log, receive and respond to incident/request/problem on FreshService.
- Follow-up on all tickets assigned and from end-user to completion and resolutions.
- Ensure that all requests and enquiries on IT matters and activities are promptly attended to and closed correctly with the appropriate response to the satisfaction of the customer.
- Work with end-users to identify and deliver required PC service levels.
- Assess malfunctions of computer hardware of software applications to determine appropriate actions to maintain computer and network operations.
- Perform any other duty as may be assigned by the Supervisor.
Requirements
QUALIFICATION:
National Diploma in Computer Science, Engineering, Electrical/Mechanical Engineering, Information Technology or related field with a minimum of six (6) years’ experience performing similar role in a well-structured environment.
COMPETENCIES:
The ideal candidate must:
- Have good client relation and management, Customer Services Relation, Microsoft Client technologies management (Wins 7, 8, 10, 11).
- Be able to work both during working hours and required to be available when work demands during non-working hours.
Benefits
We offer highly competitive salary with equally attractive benefits and excellent working conditions in a pleasant campus environment.
Potential interview questions
| Can you describe how you've managed customer service inquiries in previous roles? | The interviewer wants to understand your experience in handling customer service effectively. | Provide examples of past scenarios where you addressed customer inquiries. |
| What steps do you take to diagnose computer hardware or software issues? | This question assesses your technical troubleshooting skills. | Pro members can see the explanation. |
| How would you handle a situation where multiple IT requests come in at once? | Pro members can see the explanation. | Pro members can see the explanation. |
| Have you ever dealt with a difficult customer? How did you manage the situation? | Pro members can see the explanation. | Pro members can see the explanation. |
| What IT service management tools are you familiar with? | Pro members can see the explanation. | Pro members can see the explanation. |
| Can you explain a time when you had to follow up on a support ticket? | Pro members can see the explanation. | Pro members can see the explanation. |
| Describe your experience working outside of regular hours. How do you manage work-life balance? | Pro members can see the explanation. | Pro members can see the explanation. |
| What is your approach to learning new technologies or systems? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 11 months ago
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Updated 11 months ago
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Source:
cgiar.org
