IT Operations and Digitalization Assistant SC4 (12 Months renewable contract) Windhoek, Namibia

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WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

BACKGROUND AND JOB PURPOSE

Namibia is prone to recurrent climate induced shocks, notably drought, floods, and locust invasions. According to Integrated Phase Classification (IPC) report (July 2020), an estimated 430,000 people (18% of the total population) are experiencing severe acute food insecurity with eight out of 14 regions in IPC 3 (Crisis) situation. This situation is made worse by the advent of covid19.

WFP in partnership with the Ministry of Gender Equality, Poverty Eradication and Social Welfare (MGEPESW), the Office of the Prime Minister (OPM), agree to step up current efforts to deliver critically (collectively and innovatively) needed livelihood support and social registry services through the development of digital solutions. These solutions shall contribute to addressing hunger and ultimately poverty eradication. Accordingly, WFP has embarked on a process that will map out the technical support to regional-based GRN partners on strategies, best practices, and design of programs to develop the foundations of digital communities. This includes participating in complex technical assistance activities and providing ad hoc technical and strategic expertise on the design of the overall policy, legal, regulatory and institutional framework for the ICT sector and wider digital economy as well as IT functions and digital services delivery within regional and national Government level.

The Government of Namibia (GRN) through MGEPESW and OPM have asked WFP to take lead in in this initiative.

As a technical partner to government on food and nutrition security, strengthening associated support delivery mechanisms is at the core of WFP’s partnership with Government. In lieu of this, the Country Office has identified a suitable candidate as Business Support Assistant-DAS to augment its Digital Assistance Services portfolio. The candidate will contribute to strengthening WFP’s and the government’s capacities in operationalising the objectives outlined in the GRNs digital framework.

In Summary, the incumbent is to provide technical support on the development, maintenance, testing and implementation of a portion of IT solutions in line with business requirements.

STANDARD MINIMUM QUALIFICATIONS

Education: Completion of secondary school education, a Bachelor's in Information Technology/Computer Science is desired Language: Fluency in both oral and written communication in English. Fluency in the official languages used in Namibia is desirable

KEY ACCOUNTABILITIES (not all-inclusive)

1. Assist to configure, and maintain videoconference, audio-visual equipment and other electronic devices for presentations or conferences; when necessary, support installation, maintenance and upgrades of local networks and communications infrastructure as part of the office infrastructure projects;
2. Support in updating and maintenance of technical systems documentation for developed IT Solutions;
3. Support in the installation, networking, configuration and customization of IT systems and solutions ensuring compliance with WFP’s IT standards, guidelines and procedures;
4. Provide IT user support and troubleshooting;
5. Support the delivery of digital solutions’ trainings;
6. Collect feedback on IT services from external stakeholders (OPM, MGEPESW, MoEAC, MALW and others, through surveys and other tools, and inform other IT colleagues in the office, Region and if necessary, inform other relevant IT teams;
7. Track trending of issues and escalate, as appropriate;
8. Work closely with other IT especially in support to Regional Government level IT support;
9. Maintain inventory on standard IT equipment orders for CO and the Government partners;
10. Support the country office with IT related micro-purchase orders;
11. Participate in various IT assessments;
12. Support preparation of project reports and policy briefs regarding various projects and programme;
13. Manage IT projects as assigned from time to time;
14. Provide GRN with digital transformation support as assigned from time to time; and
15. Carry out any other duties as assigned.

4Ps CORE ORGANISATIONAL CAPABILITIES

Purpose

• Understand and communicate the Strategic Objectives: Helps teammates articulate WFP’s Strategic Objectives.
• Be a force for positive change: Suggests potential improvements to team’s work processes to supervisor.
• Make the mission inspiring to our team: Explains the impact of WFP activities in beneficiary communities to teammates.
• Make our mission visible in everyday actions: Articulates how own unit’s responsibilities will serve WFP’s mission.

People

• Look for ways to strengthen people's skills: Trains junior teammates on new skills and capabilities.
• Create an inclusive culture: Seeks opportunities to work with people from different backgrounds.
• Be a coach & provide constructive feedback: Serves as a peer coach for colleagues in same area of work.
• Create an “I will”/”We will” spirit: Tracks progress toward goals and shares this information on a regular basis with supervisor.

Performance

• Encourage innovation & creative solutions: Explores ways to consistently be more efficient and accurate in own areas of work and shares new methods of work with colleagues.
• Focus on getting results: Focuses on getting results and tracks trends in completion rates for own tasks to identify opportunities for efficiency.
• Make commitments and make good on commitments: Takes responsibility for own tasks and notifies supervisor as soon as possible of potential delays in meeting deadlines or commitments.
• Be Decisive: Independently decides what action to take when faced with critical choices in the workplace or in dangerous situations in the field.

Partnership

• Connect and share across WFP units: Suggests opportunities for partnering with other units to supervisor.
• Build strong external partnerships: Identifies opportunities to work with colleagues and partners in the field towards common goals.
• Be politically agile & adaptable: Develops an understanding of the value of WFP’s teams and external partners in fulfilling team’s goals and objectives.
• Be clear about the value WFP brings to partnerships: Aligns own activities with supervisor’s priorities to fulfill internal and external partner needs.

FUNCTIONAL CAPABILITIES

Capability Name Description of the behaviour expected for the proficiency level Governance, Strategy and Architecture Demonstrates awareness of overall IT governance structure and system architecture development to support the process and assist in design of interaction between systems Change Implementation, Project management, Planning and Optimization Has basic understanding of project management principles to provide basic estimates on timing, resource utilisation and costs to facilitate the project planning process. Technical Expertise Understands technical aspects of own job and applies them in a thorough and systematic manner to analyze customer’s technical issues and offer value adding advice and/or solutions. Service Management Understands and follows the established standards and protocols for service excellence within own domain to maintain quality of delivery and high levels of customer satisfaction. Client Management Demonstrates working understanding of existing hardware, software, servers and network management to resolve users’ routine problems using WFP’s established processes and tools. Procurement and Contract Management Assists in the technology selection process by collating information on vendors and/or products for evaluation against criteria.

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE

Four years of progressive hands on work experience in IT, digitalisation, or information management systems environment.

TERMS AND CONDITIONS

• This is a 12 Months renewable Service Contract
• Monthly salary range: NAD 16,296 - NAD 21,778
• Benefits: Annual Leave, Pension & Medical Insurance

DEADLINE FOR APPLICATIONS

Monday, 21 February 2023, 11:59 Namibian Time Zone GMT

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WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to WFP’s standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment

WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.