IT Officer

Job Description

Background/IRC Summary:

The Ukraine crises could become the worst humanitarian crisis Europe has seen in decades. More than 5.3 million people have fled across borders to seek safety in the 1st month since the escalation of conflict in Ukraine on February 24, 2022, and over 6.5 million Ukrainians are reported to be displaced and the vast majority of the displaced are women, girls, and boys.

Between February 7-23, 2022, an IRC team undertook a scoping mission covering Poland and Ukraine to better understand the context, humanitarian and civil society landscape, and anticipated service gaps in the event of an escalation of conflict in Ukraine and consequent displacement into neighboring Poland. As of February 24th, the IRC has pivoted to an emergency response, and have identified partner agencies in Ukraine and Poland to facilitate immediate assistance that can be used where it is the most needed. Simultaneously, the IRC is established operations across Ukraine and Poland offering robust humanitarian response to complement partner response services either in breadth or scale.

Job Overview/Summary:

This position will be overseeing all operational IT activity to support the Poland Country Programme – this will be primarily in Warsaw however ad hoc support may be required across a number of locations in Poland and additionally support and/or travel may be required to other IRC country programmes or locations in Europe. The IT Officer will work closely with the Regional IT Director for Europe and the existing IT Officers in Greece, Germany, the UK and Ukraine.

Responsibilities:

Manage onboarding and offboarding of all staff deployed to or recruited locally for the Poland CP including:

o Manage user licensing

o Conduct Unified Endpoint Management upgrades.

o Enroll all users in Mobile Device Management

IT Support-Provide Level 1 and Level 2 support:

· Resolve Level 1 and level 2 issues.

· Be the technical reference for any IT procurement.

· Diagnose hardware and software faults by questioning clients patiently about a problem and explaining the procedures to them.

· Perform preventative maintenance on all IRC computers and network resources.

Installation & Configuration of:

· Firewalls and essential network services

· Desktop/laptop hardware and software, and peripherals.

· Local Area Network, wireless network, essential network services peer-to-peer or client server architecture, as appropriate.

· IRC Standard system image, Windows 10 operating system, Microsoft Office and other IRC application

Maintenance, Repair & Security:

· Update appropriate network security and data loss prevention procedures to safeguard system from physical harm, viruses, unauthorized users and damage to data.

· Create and maintain IRC computer software/hardware inventory ensuring accuracy.

· Create and maintain network documentation to include IP address, system access, email creation system, upgrades and changes to original network, etc.

· Investigate local Internet connectivity options to obtain adequate bandwidth for Intranet and application connectivity.

· Responding within agreed time limits to helpdesk calls

· Some knowledge and/or experience of data privacy and the General Data Protection Regulation would be an advantage.

Training, Evaluation, & Testing:

· Develop and implement user and support staff training, including training on security tools and protocols, Box Sign (digital signature & workflow)

· Test and evaluate new technology.

· Prepare and submit reports as required

Various Projects – Position will need to assist on various IT projects as needed in coordination with the Regional IT Director and HQ.

Qualifications

Required Experience/qualification/Skills:

- At least 2 years of progressively responsible professional experience of IT Systems Administrations. - Previous experience in INGO or Humanitarian Sector

Demonstrated Skills and Competencies:

· Excellent technical knowledge of PC hardware, including Microsoft platform (Excel, Outlook...)

· ITIL V3 Certificate is a plus

· Experience installing, configuring and managing both wired and wireless LAN.

· Excellent communication and interpersonal skills required.

· Customer/Client service experience

· Traits:

o Strong sense of personal integrity.

o Attention to detail.

o Team spirit and problem solving abilities.

o High sense of urgency

Language/Travel:

- English is required, while Polish is desired. - Travel: 15% in Poland as well as attending workshops and meetings as needed.

Key Working Relationships:

Position Reports to: Regional IT Director and Deputy Director Operations through management in partnership.

Indirect Reporting: N/A Position directly supervises: None.

Position indirectly supervises: None.

Other Internal and/or external contacts: Regular relationships with program staff, Operations staff and country Supply Chain staff at all levels.

Internal: All departments and users in the Emergency Response or elsewhere in the region.

External: IT equipment and supplies vendors, internet service providers

Professional Standards: IRC staff must adhere to the values and principles outlined in IRC Way – Global Standards for Professional Conduct. These are Integrity, Service, Accountability and Equality. In accordance with these values, IRC operates and carries out policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti-Workplace Harassment, Respect at Work Fiscal Integrity, and Anti-Retaliation.

Returning National Candidates: We strongly encourage national or returning national candidates to apply for this position. If you are a citizen of the Country in which this position is based and are currently located outside of your home country and possess over two years of international work experience, the Middle East Region has introduced an attractive remuneration package. The package includes competitive compensation, return flight to post, shipping allowance, temporary housing and a relocation allowance. Certain restrictions may apply. IRC strives to attract, motivate and retain qualified national staff in our programs.

Accountability to Clients: IRC staff must adhere to the commitment of contributing to the sustainability and development of its (CR) Client Responsiveness Mechanisms, preserving the culture of prioritizing the needs of our clients and affected communities by systematically listening to their perspectives and using their feedback to make programmatic decisions and give them greater influence over program design and delivery.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Diversity and Inclusion: at IRC, we are passionate about creating an inclusive workplace that promotes and values diversity. Organizations that are diverse in age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, nationality, and perspective are validated to be better organizations. More importantly, creating a safe workspace environment where everyone, from any background, can do their best is the right thing to do. So, bring your whole self to work.

IRC is committed to creating a diverse, inclusive, respectful and safe work environment where all persons are treated fairly, with dignity and respect. In keeping with our core values of Integrity, Service, Accountability and Equality, IRC strives to maintain a work environment built on mutual respect in which all individuals treat each other professionally, and free of bias, prejudice, and harassment. IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of IRC Persons in any work setting. All IRC staff, wherever they are located, are accountable for creating an environment free of discrimination, harassment, bullying, and retaliation.