Interpreter Services Manager

Interpretation & Translation

Overview

Manage language interpretation and training services for RSC Asia.

You have:

• Minimum Bachelor's degree required in relevant field.
• At least two years of relevant professional experience in interpretation services is required.
• Minimum 5 (five) years in management and leading a team.
• Demonstrated ability to effectively manage time and meet deadlines, and work well under pressure in a fast-paced team environment.
• Excellent verbal and written English language skills required.
• Working knowledge of a Rohingya language is preferred.
• Strong communication skills with a demonstrated ability to communicate and work effectively and professionally with partners, colleagues, interpreters, and refugee clients.
• Computer Literacy – competence in Ms Office i.e. Word, Excel, and PowerPoint, Outlook desired.
• Resettlement processing or other NGO experience is preferred.
• Previous work in a multicultural environment is preferred.

Job Description

Program Brief

Founded in 1933, International Rescue Committee (IRC) is one of the world’s leading agencies working in post-conflict and development contexts, supporting communities in over 40 fragile, failed and developing states. In this capacity, we work to restore safety, dignity and hope to millions who are uprooted, struggling to endure and wishing to advance on a path of development.

The Resettlement Support Center Asia (RSC Asia), funded by the US State Department Bureau of Population, Refugees, and Migration (PRM), assists persons throughout Asia seeking permanent resettlement in the United States. Responsible for a portfolio of 37 countries, RSC Asia: prepares refugee applications for the United States Refugee Admissions Program (USRAP) using START (a State Department–managed data system that supports the arrival and resettlement of refugees through technology); provides information to resettlement agencies about arriving refugees and offers cultural orientation training to refugees bound for the United States.

Purpose

The Interpreter Services Manager will ensure the delivery of high-quality language interpretation and translation for USCIS Officers, RSC staff, and applicants to the US Refugee Admissions Program. Additional responsibilities include training, mentoring, and recruitment of new interpreters, monitoring and evaluation, and interpreter schedule management. The Interpreter Services Manager directly supervises the RSC Asia’s Bangladesh Interpreter program. This position reports to the Program Support Coordinator.

Major Responsibilities

Capacity building

· Identify current and future language needs for RSC Asia, Bangladesh.

· Assess skills and suitability of existing interpreter resources.

· Manage all processes and practices for the interpreter program, including recruiting, training and onboarding, and retention.

· Supervises, assigns, reviews and evaluates the work of interpreters Conduct performance reviews and evaluations of interpreters.

· Ensure that all contract and staff interpreters have met all requirements prior to any USRAP activity engagement.

· Evaluate candidates for language competency in both English and the target language.

· Provide regularly scheduled interpreter training focusing on ethics, accuracy, impartiality, professionalism, confidentiality and attitude.

· Directly supervise all Interpreters

Training

· Provide ongoing training and feedback opportunities to direct reports and contract interpreters.

· Present regular training on the effective use of interpreters to RSC Asia staff

Monitoring and Evaluation

· Utilize RSC Asia monitoring tools to regularly assess Interpreter and RSC Asia staff adherence to best practices.

· Evaluate skills and performance of interpreters through regular monitoring activities.

· Conduct annual monitoring activities for all interpreters.

· Ensure team members and direct reports fully comply with the Integrity and Compliance Guidelines

Interpreter Management

· Ensure that interpreters have met all requirements prior to engagement with any USRAP assignments.

· Maintain accurate and current records of all interpreters including security checks, interview results, and other relevant information.

· Communicate and work effectively and cooperatively with partner agencies including the UNHCR and IOM as required.

· Act as the primary focal point for liaising with third-party interpreter providers

· Work closely with Program Support and/or Operations team to monitor interpreter payment.

· Conduct regular team meetings and ensure clear, consistent communication with interpreters.

· Perform other duties as assigned by supervisor

Qualifications

Requirements

· Resettlement processing or other NGO experience is preferred.

· Minimum 5 (five) years in management and leading a team.

· At least two years of relevant professional experience in interpretation services is required.

· Previous work in a multicultural environment is preferred.

· High level of professionalism while carrying duties per the USRAP Integrity and Compliance guidelines.

· Demonstrated ability to effectively manage time and meet deadlines, and work well under pressure in a fast-paced team environment.

· Ability to support activities through good listening and analytical skills.

· Able to juggle multiple tasks simultaneously.

· Strong communication skills with a demonstrated ability to communicate and work effectively and professionally with partners, colleagues, interpreters and refugee clients.

· Excellent interpersonal and cross-cultural communication skills

· Flexible and willing to learn and take on new tasks.

· Mature, positive attitude and able to work under pressure

· Excellent verbal and written English language skills required.

· Working knowledge of a Rohingya language is preferred.

· Computer Literacy –competence in Ms Office i.e. Word, Excel, and PowerPoint, Outlook desired

· Ability and willingness to travel when required.

Specific Educational Qualification

· Minimum Bachelor’s degree required in relevant field.

Certification

N/A

Standard of Professional Conduct:

IRC and IRC employees are required to abide by the values and principles outlined in the IRC Way – Code of Conduct which are Integrity, Service, and Accountability. In accordance with these values, IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Harassment-Free Workplace, Fiscal Integrity, Anti-Retaliation, Combating Trafficking in Persons and several others.

Gender Equality & Equal Opportunity General Statement:

We are committed to narrowing the gender gap in leadership positions. We offer generous benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances. We welcome and strongly encourage qualified female professionals to apply.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Are you ready to join the most dynamic team?

Apply now

Potential interview questions

Added 2 years ago - Updated 1 year ago - Source: rescue.org