Instructional Designer

What we do

The International Committee of the Red Cross (ICRC) works worldwide to provide protection and humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and, at the same time, promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.

Our Values

At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this page.

Purpose

Digital Learning Production Centre (DLPC) is a Learning and Development team based in the Belgrade Shared Services Centre (BSSC). DLPC is a cross-functional and self-organized Agile team that applies a learner-centered, empirical, and iterative approach in designing and developing engaging learning resources for the ICRC staff.

We are hiring an Instructional Designer who will work within the DLPC. You will be collaborating with the team members to design and produce learning resources, including trainers’ manuals, learners’ handbooks, e-learning modules, micro-learning modules, responsive modules, tutorials, short animations, training videos etc., and ensuring learners’ maximum engagement and retention of acquired knowledge and skills.

Accountabilities & Functional responsibilities

• Designs and implements complex, blended learning solutions for transversal institutional learning programs, involving coordination with multiple departments and having a broad institutional impact. Collects input from all relevant internal and external stakeholders and translates it into meaningful learning paths and relevant content.
• Supports and guides Functional Learning and Development Managers (FLnDM) and other Learning Focal Points (LFP) to conduct capacity building actions, needs assessments and evaluations.
• Fosters coherence of métier-specific training with institutional Learning and Development strategic orientations and processes. Advise FLnDM and LFP on how to ensure consistency between learning strategy, programmes and learning paths.
• Manages the quality control process and evaluation for all new learning initiatives.
• Ensures maintainability of the LnD learning programmes put in place.
• Internally, interacts with the whole range of métier experts and units/divisions at headquarters, as well as field learning regional units.
• Produce eLearning modules Prototypes and Design Proof maintaining direct contact with the ICRC key stakeholders.
• Determine learning objectives and the sequence in which to address them (analyze and organize content, design solutions, write content and scripts).
• Understand and Apply Scrum Framework.
• Develop cross-functional competencies around e-learning development.
• Produces modules using authoring tools (Elucidat, Vyond, Articulate Storyline etc.).

Professional Experience required / Education required

• Bachelor’s degree in Business, Education, Communication, and/or equivalent combination of experience and education
• 5 years minimum of professional experience in training/education-related field and/or working with learning technologies
• Knowledge of learning theories and instructional design models
• Very good analytical skills, able to work in teams as well as independently and open to innovative approaches
• Experience in writing effective instructional text, audio and video narration scripts
• Excellent verbal and written communication skills in English language
• Proficiency in Office tools (Word, PowerPoint, etc)
• Experience in working in an international context
• Very good analytical skills, able to work in teams and open to innovative approaches
• Flexible, systematic, proactive and with good relationship-building skills
• Thrives in a feedback-driven culture where initiative, creative thinking and iterative design is the norm

Assets

• Verbal and written communication skills in French and/or Spanish
• Knowledge and experience in eLearning production using authoring tools
• Experience in working with LMS systems and content creation
• Knowledge of responsive and mobile design
• Understanding of best practices in web design
• Understands and applies agile and its frameworks used during production, depending on the type of project (Scrum, Kanban, Scrum-ban frameworks)

Additional information

• Type of role: Trainer 2 (800316)
• Working rate: 100%
• Location: BSSC
• Job level: B3
• Length of assignment: Fix term (maternity leave replacement)
• Type of position: Resident (The vacancy is open only for persons with Serbian citizenship or personal work permit in the Republic of Serbia)
• Application deadline: 30.01.2024.

If you are interested in this position, please send us your CV and Motivation letter in English.

Only shortlisted candidates will be contacted.

What we offer

• Hybrid and full remote working models are available.
• Stimulating benefits package.
• Work and progressive professional development in an exciting international environment.
• An inspiring opportunity to practice your profession in a humanitarian and multicultural organization.