INFORMATION TECHNOLOGY ASSISTANT

Contract

This is a G-5 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 5 years of experience, depending on education. More about G-5 contracts.

Org. Setting and Reporting

The position is located in the United Nations Interim Administration Mission in Kosovo.

Responsibilities

Within the limits of delegated authority, the Information Technology Assistant will carry out the following duties: • Provide 1st level FTS support on Information Communication Technology related material requests, following request fulfilment, equipment lifecycle, classification, prioritisation, escalation and closure. • Receive and log service requests and escalate work orders using Customer Relationship Management Tool (e.g.INEED) as per Service Level Agreement (SLA). • Provide basic technical support to the ERP System UMOJA-related requests and issues as required. • Provide basic online and on-site assistance to problems related to the use of IT Equipment. • Assist in implementing standards for applications that meet the needs of the users and support the overall Information and Communication Technology. • Assist in the administration and data maintenance of FTS End-User devices (Laptops, Desktops, Mobile Devices, Printers, UPS, etc.). • Provide support to UNMIK data analytics and Business Intelligence Reporting requirements through various Warehouse Activity Reports, including Key Performance Indicators (KPIs) on Inventory accuracy and statistics reports. • Conduct physical inventories in the Centralised Warehousing regularly. • Ensures that UN assets are assigned stock numbers, bar-coded, tagged and assigned to the end user, records are updated in the UMOJA system (ERP) and that item recipients sign all applicable Vouchers accordingly. • Ensures that assets and equipment records are accurate, such as (serial and bar-code numbers, product descriptions, net total on hand and exact location of product). • Assists in maintaining databases and preparing reports of consumption, inventory control, stock-checking and write-off to ensure correct accountability of materials and assets; • Report discrepancies observed, damaged or missing inventory to supervisors. • Prepare documentation and inventory for audits. • Assist and support the disposal process of write-off of IT assets and expendables from the Mission’s property. • Provide supervisory roles when needed to staff by providing basic training to end-users on using UN applications/systems, stock handling, records keeping, receiving and inspection and operations in the warehouse. • Perform other duties as required.

Competencies

Professionalism: Knowledge of Information technology and applications, including computer system networks. Knowledge of data analytics and Microsoft Power BI. Good technical skills, ability to conduct ICT equipment in maintenance, storing and provide user support. Knowledge of relevant UN rules and regulations, of budgetary and administrative procedures policies and directives, and in particular of inventory and control guidelines, directives and procedures. Ability to develop and maintain control systems for assets, materials, services and claims. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work. Client Orientation : Considers all those to whom services are provided to be “ clients “ and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps client informed of progress or setbacks in projects; meets timeline for delivery of products or services to client. Planning& Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and commitment for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.

Education

Completion of secondary education/ high school diploma is required.

Job - Specific Qualification

Supplementary technical training in assets management or a related area is desirable. Relevant training, certifications/ diploma are desirable: • Information Security Awareness training • Business Intelligence (BI) Training ( e.g. UMOJA BI ) • Warehouse Module certificates in SAP/ERP e.g. Umoja • SCOR Professional Certificate

Work Experience

A minimum of 5 years of experience in Service Management and Support, IT Business Administration, Inventory and Supply Management or related areas. is required. The minimum years of relevant experience is reduced to 3 years for candidates who posses a first-level university degree or higher. Knowledge and working experience with Umoja/SAP database is desirable.

Languages

English and French are the working languages of the Secretariat. For this position advertised, fluency in oral and written English is required.

Assessment

Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice

The United Nations Secretariat is committed to achieving 50/50 gender balance and geographical diversity in its staff. Female candidates are strongly encouraged to apply for this position. This position is subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. Applicants for positions in the General Service and related categories must be authorized to work for the United Nations in the duty station where the position is located. Eligible applicants selected from outside the duty station are responsible for any expenses in connection with their relocation to the duty station. Staff members subject to local recruitment are not eligible for allowances or benefits exclusively applicable to international recruitment.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions. Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.