INFORMATION TECHNOLOGY ASSISTANT

Contract

This is a G-5 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 5 years of experience, depending on education. More about G-5 contracts.

Org. Setting and Reporting UNTSO was the first peacekeeping operation established by the Security Council, in its resolution 50 (1949), and continues to represent the commitment of the Council to assist in the implementation of the 1949 Armistice Agreements and their attendant ceasefires. In its resolution 73 (1949), the Council requested the Secretary-General to arrange for the continued service of such UNTSO personnel as might be required in observing and maintaining the ceasefire, as requested by the Council in its resolution 54 (1948), and as might be necessary in assisting the parties to the Agreements in the supervision of the application and observance of the terms of those Agreements. UNTSO is mandated to observe and maintain the unconditional ceasefires and assist the parties to the 1949 Armistice Agreements in the supervision of the application and observance of the terms of those Agreements. Its mandate derives from Security Council resolutions and decisions, including foundational resolutions 50 (1948), 54 (1948), and 73 (1949). UNTSO ’s activities are spread over Egypt, Israel, Jordan, Lebanon and the Syrian Arab Republic to maintain the regional liaison architecture established under the Armistice Agreements.

The position is available in the Field Technology Section at UNTSO Headquarters, Jerusalem. The Information Technology Assistant will report directly to the Telecommunication/Information Technology Officer (International Staff) and will indirectly report to the Chief of Field Technology Services.

Responsibilities Under the overall direction of the Chief Field Technology Services (CFTS), and the direct supervision of the Information Technology Officer, the incumbent will be responsible but not limited to the following duties: - Install, setup, support and troubleshoot UNTSO owned workstations (personal computers, laptops and tablets), printers, multifunctional devices and UPS devices in HQ - Troubleshoot network devices including switches, routers, access points and other network devices and appliances including IP telephone equipment, ensuring a reliable and efficient network infrastructure. - Act as the first line of support for troubleshooting installed software; Microsoft Office 365 applications (including Outlook, Word, PowerPoint, Teams, OneNote, OneDrive etc.) and corporate applications and suites installed centrally (UMOJA, FSS, iNeed) for all users. - Maintains accurate and up-to-date inventory of all IT equipment plus expandable items - Coordinate and execute inventory checks initiated by UNTSO HQ. - Apply all security related procedures, patches and measures according to UN standards and policies, while working with workstations and laptops. - Prepares and provides periodical reports and infrastructure usage and performance including ad-hoc reports and statistics as required. Actively participates in Disaster Recovery and Business Continuity (DRBC) exercises and planning. - Regularly advises CFTS on requirements and initiatives required for the smooth operation for all IT related issues. - Ensures that information is shared among team members and other Units within FTS for better and coordinated execution of actions and tasks. Prepares user guides and documents setup procedures. - Any other duties as requested by Chief Field Technology Services, Chief Information Technology Officer or direct supervisor.

Competencies Professionalism – Thorough knowledge related to setup, maintenance and fine tuning of MS OS based personal computers, laptops, printers and other IT peripheral devices; basic knowledge of principles and operation of computer networks including LAN/WAN and messaging systems. Ability to apply knowledge and technical skills to install and maintain relevant equipment. Provide efficient and courteous client support.

Communication – Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors’ language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.

Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.

Education High school diploma or equivalent is required.

Job - Specific Qualification A valid national driving license is desirable.

Microsoft and Cisco certification is desirable.

ITIL certification is desirable

Ability to do technical reporting (BI) is desirable.

Work Experience At least five (05) years of experience in the IT field is required. The minimum years of relevant experience is reduced to 3 years for candidates who posses a first-level university degree or higher.

A minimum of three (03) years of experience with the installation and maintenance of computers running Windows 10 or higher version is required.

Working knowledge and experience in supporting Microsoft Office 365 suite is required.

Working knowledge and minimum of two (02) years of experience in maintaining and troubleshooting small to medium size IP networks and networked devices (switches, hubs, printers, IP telephony etc.) is desirable.

Experience in working at the service management unit is desirable.

Languages English and French are the working languages of the Secretariat. For this position advertised, fluency in oral and written English is required. Knowledge of Arabic and Hebrew is desirable.

Special Notice Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

The United Nations Secretariat is committed to achieving 50/50 gender balance and geographical diversity in its staff. Female candidates are strongly encouraged to apply for this position.

At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application.

United Nations Considerations According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process.

The paramount consideration in the appointment, transfer, or promotion of staff shall be the necessity of securing the highest standards of efficiency, competence, and integrity. By accepting an offer of appointment, United Nations staff members are subject to the authority of the Secretary-General and assignment by him or her to any activities or offices of the United Nations in accordance with staff regulation 1.2 (c). In this context, all internationally recruited staff members shall be required to move periodically to discharge new functions within or across duty stations under conditions established by the Secretary-General.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.