INFORMATION TECHNOLOGY ASSISTANT

Contract

This is a G-6 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 6 years of experience, depending on education.

Salary

The salary for this job should be more than 1,931 USD.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

Org. Setting and Reporting The United Nations Office for the Coordination of Humanitarian Affairs (UNOCHA), Regional Office for Asia and the Pacific (ROAP), is based in Bangkok, Thailand. OCHA is the part of the United Nations Secretariat responsible for bringing together humanitarian actors to ensure a coherent response to emergencies. OCHA also ensures there is a framework within which each actor can contribute to the overall response effort. OCHA's mission is to mobilize and coordinate effective and principled humanitarian action in partnership with national and international actors in order to alleviate human suffering in disasters and emergencies; advocate the rights of people in need; promote preparedness and prevention and facilitate sustainable solutions.

This position is located in the Administrative Support Unit, of UNOCHA ROAP, of which its objective is to provide all related administrative services, both through remote support and physical deployment, to all OCHA offices in the Asia Pacific region. The incumbent reports to Senior Administrative Assistant.

Responsibilities Under the direct supervision of the Senior Administrative Assistant, and overall supervision of the Chief of Administrative Support Unit, UNOCHA ROAP, the incumbent is required to perform the following functions:

Desktop Administration and Configuration - Monitors all personal computers running the UN software delivery system to ensure that software distributions are being delivered correctly. - Performs software distribution updates, scripting, testing and support. - Performs research into new versions of centrally supported software and perform beta testing, production rollout and post production support. - Performs 2nd level desktop troubleshooting in conjunction with the Help Desk. - Provides technical advice to clients when necessary. - Prepares, maintains, and updates files (electronic and paper) and internal databases. - Drafts documentation and reports. - Performs other related duties as required.

Server Operations and Administration - Installs, configures, tests and deploys server hardware and software, including Local Area Network, Operating Systems, Electronic mail, Unix, Linux, Lotus Notes, Citrix, Database systems, Internet Web software, firewall, Domain Name Server (DNS), DHCP, mail relay, and various security software. - Performs administration, operation, technical support, and monitoring of server systems. - Undertakes troubleshooting of server systems. If the problem persists, escalates to higher level in accordance with procedures. - Liaises with other groups of ITSD and the user Departments for maintaining the efficient and reliable operations of server systems. - Performs 24x7 operations of assigned systems. - Assists in identifying the need for new systems or re-engineering of the existing systems. - Responds to requests from user offices and assists in deploying/configuring systems so as to conform to infrastructure standards - Implements backups of servers following standard backup procedures. - Collects various statistics on the performance and reliability of server systems, and produces pertinent reports. - Maintains the documentation of server systems, pertinent to operations and system administration. - Prepares, maintains, and updates files (electronic and paper) and internal databases. - Drafts documentation and reports. - Performs other related duties as required.

Service Installation and Support - Receives and logs problem calls or service requests in the automated tracking system with minimum delay. - Attempts to resolve as many problem calls or service requests on initial contact. - Performs tasks related to scheduled service requests, including equipment replacement, equipment installation/de-installation, software installation, LAN connection, returns to stock, site surveys, etc. - Diagnoses and resolves any hardware, software, or connectivity problem with minimum delay. - Provides basic training to end-users on the use of standard systems and applications; - Drafts end-user and/or technical documentation. - Logs all actions in the automated tracking system, including site survey information, steps taken to resolve problem or to complete task, problems encountered, current status, etc. - Acts as problem escalation point for technical staff at lower levels. - Escalates problems/tasks to the appropriate parties in accordance with established procedure. - Detects problem patterns and recommends solutions. - Keeps abreast of developments in technology both in the UN and in the industry in general; - Performs other related duties as required.

Procurement and Logistics - Receive, unpacks, and inspects all incoming assets. - Enters assets and asset transactions into the automated inventory management system in accordance with established procedure. - Obeys and enforces all security procedures. - Troubleshoots, cleans, and repairs/rebuilds equipment. - Performs more complex hardware and software configuration tasks such as creating standard images. - Sorts, compiles, and stores equipment in accordance with work orders and/or equipment condition; - Prepares and releases equipment for service requests. - Liaises with other areas of ITSD, focal points, and staff of the Permanent Missions. - Monitors inventory levels and initiates procurement when low thresholds are reached. - Keeps abreast of developments in technology in the UN and in the industry in general. - Recommends acquisition of hardware, software, devices, tools, etc. to facilitate work. - Performs other duties as required.

Service Coordination - Receives and logs service requests in the automated request management system. - Creates and assigns work orders in accordance with established procedure. - Distributes work assignments and monitor progress. - Liaises with other areas of ITSD to facilitate, trouble shoot and completion of service requests. - Provides advice to clients regarding ITSD standards and workflow processes. - Performs quality assurance procedures to ensure client satisfaction in different time-zone. - Addresses escalated problems and monitor to resolution. - Detects problem patterns and recommend solutions in timely manner. - Keeps abreast of latest ITSD standards and technology. - Performs other duties as required.

Physical Requirements - May be required to lift, move, mount, or store equipment weighing up to 50 lbs, or up to 80 pieces of equipment on a daily basis. - May be required to work on shift assignments on weekdays to maintain the service coverage from 08:00 to 18:00. Occasionally, on average once a month, the incumbent may be required to work ad-hoc assignments during evenings or early mornings of working days as well as holidays and weekends. - May be required to visit user’s premises to resolve problems on their servers or desktop PCs. This may include travelling to other countries where services are needed both in normal circumstances and emergency deployment to support complex emergency and natural disasters response. - May require the ability to cope with the working conditions of the Data Centre where the level of noise and electro-magnetic fields may be slightly higher than the normal office environment while the temperature may be lower.

Competencies - PROFESSIONALISM: Knowledge of information technology and applications, including computer system networks. Good technical skills, ability to conduct network maintenance, provide server services and user support. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.

• PLANNING & ORGANIZING: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.

• CLIENT ORIENTATION: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.

  Education High school diploma or equivalent.

  Job - Specific Qualification A first-level university degree in computer science, computer engineering, information technology or related fields is desirable.

  Work Experience A minimum of seven years of progressively responsible experience in information technology or related area is required.

  Experience in the United Nations Common System or international organizations is desirable.

  Experience working with teams in complex emergency or natural disasters response in Asia and Pacific region is desirable.

  Experience working with enterprise resources planning systems (i.e. SAP especially UMOJA.) is desirable.

  Experience working with UN procurement process related to IT equipment and software acquisition is desirable.

  Languages English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in oral and written English is required. Knowledge of Thai language is desirable.

  Assessment Qualified applicants may be evaluated through a competency-based interview and/or other assessment methods.

  Special Notice This position is subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. Applicants for positions in the General Service and related categories must be authorized to work for the United Nations in the duty station where the position is located. Eligible applicants selected from outside the duty station are responsible for any expenses in connection with their relocation to the duty station. Staff members subject to local recruitment are not eligible for allowances or benefits exclusively applicable to international recruitment.

Applicants for GS and related positions may apply and be considered for locally recruited positions no matter where they are currently located (including the current serving staff members at other duty stations), provided they are locally available upon appointment. They must be authorized to work in the country regardless of where they live at the time of applying for the job opening.

At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application.

Must have passed the United Nations Global General Service Test (GGST) at Headquarters or an equivalent locally-administered test at Offices Away from Headquarters.

This post is funded from extra budgetary resources. The initial appointment is for a period of one year. Extension of appointment is subject to satisfactory performance and availability of funds.

United Nations Considerations According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

The paramount consideration in the appointment, transfer, or promotion of staff shall be the necessity of securing the highest standards of efficiency, competence, and integrity. By accepting an offer of appointment, United Nations staff members are subject to the authority of the Secretary-General and assignment by him or her to any activities or offices of the United Nations in accordance with staff regulation 1.2 (c). In this context, all internationally recruited staff members shall be required to move periodically to discharge new functions within or across duty stations under conditions established by the Secretary-General.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.