Information System Assistant

Volunteering Communications & PR IT & Telecom

Overview

Provide ICT support and technical assistance to users.

You have:

• Minimum 5 years of experience in user support and ICT related issues.
• Sound technical knowledge of various ICT technologies and equipment and basic knowledge of Umoja (ERP SAP), iNeed, FSS and other UN corporate/enterprise applications is highly desirable.
• Knowledge on how to support Android and Apple IOS platforms are desirable.
• Basic knowledge of Microsoft Power Business Intelligence or any other analytics tools to provide basic support clients is desirable.

Contract

This is a UNV International Specialist contract. This kind of contract is known as International UN Volunteer. It is normally internationally recruited only. More about UNV International Specialist contracts.

UNMISS was established in 2011 under the auspices of the UN Department of Peacekeeping Operations (DPKO); subsequently, UNMISS mandate has been renewed through resolutions 2057 (2012), 2109 (2013), 2155 (2014), 2187 (2014), 2223 (2015), 2241 (Dec. 2015), 2304 (2016) and 2327 (2016), 2392 (Dec. 2017), 2406 (Mar. 2018), 2459 (Mar. 2019), 2514 (Mar. 2020), 2567 (Mar. 2021), 2625 (Mar. 2022), 2677 (Mar. 2023).

Under the direct supervision of the responsible FTS Field Coordinator from the field office, the UN Volunteer will undertake the following tasks: • Assessing, recording, dispatching, maintaining, and tracking of all services request and/or incident calls using the CRM system following ITIL concept. • Ensuring timely resolution of all tickets assigned at Tier 1 level and/or follow-up with Tier 2 until issue is resolved and closed. • Assisting all users with account registration, login and maintenance to all corporate/enterprise applications. • Manage computer servers, backup operations and troubleshoot technical issues. • Performing installation and configuring of computing devices running on Microsoft Windows 10 or above OS, such tasks include, but not limited to, TCP/IP protocol stack configuration, IP address assignment, DNS configuration, internet proxy setting, active directory, and anti-virus server update. • Supporting all users with Microsoft 365 (outlook) e-mail account setup, Active directory password and SAP account password reset. • Supporting all users with Microsoft 365 office and cloud applications, UN critical applications like iNeed, FSS, SAP accounts on Umoja Tier 1 level support and user access roles provisioning. • Installation of network peripherals such as standalone/multi-function printers and data communication devices. • Assisting in the installation of network infrastructure including network cabling, indoor cable trunks sockets and communication racks, troubleshooting network connectivity and wireless access issues. • Perform ICT workshop tasks for quick repair of assets reported by the end-users. • Assisting in the setup of online collaboration devices and services such as video conferencing, MS teams, Zoom and projectors in coordination with the VTC unit for meetings. • And perform other duties as required.

• Professionalism • Teamwork • Client Orientation • Technological Awareness

• Minimum 5 years of experience in user support and ICT related issues. • Sound technical knowledge of various ICT technologies and equipment. Basic knowledge of Umoja (ERP SAP), iNeed, FSS and other UN corporate/enterprise applications is highly desirable. • Knowledge on how to support Android and Apple IOS platforms are desirable. • Basic knowledge of Microsoft power Business Intelligence or any other analytics tools to provide basic support clients is desirable.

Living conditions vary between UNMISS duty stations. Each duty station where UNMISS has a field presence has basic residential camp facilities, which includes running water and electricity. Candidates should be aware that accommodation may be austere with the possibility of water shortages and power blackouts. On arrival in Juba accommodation will be on a share basis. Ablutions will also be shared. As the accommodation situation improves single unit accommodation, with an attached ablution, should become available in all locations. Hard wall accommodation is available in Juba.

All UNMISS duty stations apart from Entebbe, Uganda are considered non - family duty stations. The security level of UNMISS duty stations is classified by the UN Department of Safety and Security (UNDSS) who will brief on arrival. A number of locations in South Sudan are prone to conflict.

Primary health care services (preventive and curative) are provided in 11 United Nations Owned Equipment (UNOE) Level-I clinics, 21 Contingent Owned Equipment (COE) Level-I clinics, 4 COE Level-II medical facilities within the mission area and the establishment of contractual agreements for Level-III and Level-IIII care outside the mission area. The 4 Level-II facilities available in Juba, Bor, Malakal and Wau, run by the Troop Contributing Countries (TCC), take referrals from the Level-I clinics and provide hospital-based care.

The climate is tropical with a rainy season in many areas, which should normally span from around April to October. Ability to live and work in difficult and harsh conditions is essential.

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Potential interview questions

Added 1 year ago - Updated 1 year ago - Source: unv.org